--- title: 'Senior Technical Writer at Kong' canonical: 'https://feeny.ai/job/senior-technical-writer-kong-new-york-jqf1ndjpfwhh' type: 'job' last_seen: '2026-11-06' --- # Senior Technical Writer at Kong - **Company:** [Kong](https://feeny.ai/companies/kong) - **Location:** New York, NY - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/kong/1fab5804-fa88-4a3a-846d-063badb230a0 ## Job description Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: Our docs get used in a few different ways. Some people land on a page in the middle of a task and just need the answer. Others are working out how to run Kong across a whole company, with real traffic and a lot of teams. The docs also power agent workflows, ours and our customers', like MCP servers and AI assistants. So when a page is wrong, it's wrong everywhere. You'll own the docs for at least one product area, and you'll decide what to work on based on what you see. What features are releasing? Where are people getting stuck? What are the field teams hearing? You won't spend all your time in your area, though. You'll work with the other docs writers every day, check in with them when your work is done, ask for help when you're buried, and weigh in on each other's problems. You'll also work closely with product managers and engineers, and you'll be in their conversations early. We own our docs platform, too. If a workflow could be better, you can build a better one. Add Vale rules, upgrade the platform, set up auto-generated docs. We have a docs engineer that can help you turn your needs into real features! What You'll Do: Own your product area - Own the documentation strategy for your area. That means getting into the product, seeing what's about to ship, deciding what needs writing, and planning the work. Share that plan with the docs team so everyone knows what's in motion. If something looks off, we'll sort it out together. - Work with product and field teams to find where a docs gap is blocking someone, and bring the data: user behavior, field feedback, adoption numbers. Who asked loudest shouldn't decide what gets written. - Sit in on product management discussions and say what you're seeing, so the docs and the product strategy stay in step. Write it and test it - Write and edit how-to guides, reference documentation, and the pages that point people where they need to go, like landing pages and overviews. - Test everything you write. You're usually the first person outside engineering to use a new feature, so run the software, talk to the experts, and use the command line and API testing tools. If the steps don't work, the page isn't finished. - Review docs for technical accuracy and make sure they follow our guidelines. Keep it all current - Maintain what's already published. Update it, revise it, and deprecate what's out of date. - Improve how we do docs, including document management and version control in Git, and help plan docs work so it ships on schedule. What You'll Bring: Must have - You've worked alongside other technical writers on a docs team, not just with engineers or a manager, and you're comfortable giving and getting reviews - You've worked as a technical writer at a software company or a startup - Experience working with AI and AI-native workflows (building skills using MCP servers) - An understanding of how to test software, including APIs and command line tools, and hands-on experience doing it - Comfort working in the command line, and solid Git experience - Experience maintaining, managing, and reviewing docs in a docs-as-code environment ## #LI-JF1 About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com). ## About Kong ## Company Overview - **One-liner**: Kong provides a unified API and AI platform that connects, secures, and manages APIs, events, and AI agents for modern architectures. - **Entity Type**: Private – Series E, post‑money valuation $2B (2023) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 (company formalized; roots as Mashape go back to 2009) - **Founders**: Augusto “Aghi” Marietti (CEO) and Marco Palladino (CTO) ## Core Business - **Primary industry**: API management, AI connectivity, cloud infrastructure - **Target customers**: B2B – enterprises, platform engineering teams, developers, and product managers building API‑driven or AI‑agent applications - **Mission / Purpose**: To be the AI connectivity company – enabling organizations to connect, govern, and monetize APIs, events, and AI workloads at scale. ## Products & Services - **[Kong Konnect](https://konghq.com/)**: Managed, unified API and AI platform covering the full lifecycle – design, test, publish, govern, monetize – across any cloud or environment. SaaS. - **[Kong Gateway](https://konghq.com/)**: Open‑source (and enterprise) API gateway, the world’s most adopted, used for traffic management, security, and observability. Open‑source hybrid. - **[Kong AI Gateway](https://konghq.com/)**: Extension for managing and securing AI traffic – token consumption, cost control, and agent governance. SaaS / add‑on. - **[Kong Mesh](https://konghq.com/)**: Enterprise service mesh for Kubernetes and VMs (based on Kuma, donated to CNCF). Infrastructure. - **[Insomnia](https://konghq.com/)**: API design and testing tool (acquired and integrated into the Kong ecosystem). Desktop / CLI. - **[OpenMeter](https://konghq.com/)**: Usage‑based billing, entitlements, and invoicing for APIs, events, and AI (acquired 2025). SaaS. ## Market Standing - **Valuation / Market Cap**: $2 billion (as of late 2023 Series E round) – not publicly traded. - **Key Metric**: Surpassed **$100M ARR** in late 2023; processes **+1 trillion API/AI requests per day**; **600+ employees** in 25+ countries (LinkedIn reports 738 employees with +23.5% YoY growth). - **Total Funding**: **$344.1M** across 6 rounds (including Series D $100M at $1.4B, and Series E $175M led by new investors). - **Notable Investors / Partners**: Include large institutional investors; partners include cloud providers and enterprises such as United Airlines (cited as customer). Open‑source community with 182K+ community users. ## Competitive Advantages - **Most adopted open‑source API gateway** – strong developer mindshare and large community. - **Unified platform** covering the entire API lifecycle plus AI agent management, reducing fragmentation for enterprises. - **High‑performance, low‑latency** – proven at hyper‑volume (+1T requests/day), 99.99% availability SLA. - **Strategic acquisitions** (Kuma, Insomnia, OpenMeter) that plug gaps in service mesh, developer tooling, and usage‑based billing. - **Strong enterprise DNA** – trusted by global brands for mission‑critical applications. ## Strategic Focus - **AI connectivity** – building the layer to manage LLM traffic, agent security, token cost, and real‑time data streams. - **Monetization** – enabling customers to monetize APIs and AI consumption (chargeback, entitlements, pricing). - **Developer productivity** – accelerating onboarding and reducing costs (claims 15% faster development, 57% operational cost reduction). - **Global scale** – growing remote workforce and entering new geographic markets (e.g., Italy, ANZ roles posted). ## Why Work Here - **Remote‑first culture** – 600+ employees across 25+ countries; strong emphasis on global collaboration. - **Perks & benefits** (from [careers page](https://konghq.com/company/careers)): - Stock options for most employees - 4‑week paid sabbatical every 5 years - Flexible time off - Home office stipend - Regular “unplug days” (company‑wide long weekends) - Virtual events (Donut chats, trivia, fitness challenges) - **Engineering culture** – values “owners, explorers, real, unstoppable” and encourages individual innovation. Focus on shipping fast and high trust. - **Growth trajectory** – company is scaling (+23.5% headcount YoY) and is a unicorn with clear product‑market fit in a hot market (AI + API management). - **Open roles** – 93 open positions across engineering, sales, solutions, customer success, and marketing. ## Sources 1. [konghq.com](https://konghq.com/) 2. [konghq.com/company/careers](https://konghq.com/company/careers) 3. [konghq.com/company/about-us](https://konghq.com/company/about-us) 4. [linkedin.com/company/konghq](https://www.linkedin.com/company/konghq) 5. [jobs.ashbyhq.com/kong](https://jobs.ashbyhq.com/kong) ## Other roles at Kong - [Partner Sales Manager](https://feeny.ai/job/partner-sales-manager-kong-illinois-qs2tkmteyrby) — Illinois, United States - [Partner Sales Manager](https://feeny.ai/job/partner-sales-manager-kong-texas-dj4bp91n9s77) — Texas, United States - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-kong-singapore-2hwrft68j9kj) — Singapore - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-kong-australia-bfhqkn00krqb) — Australia - [Manager, Sales Development - Austin, TX](https://feeny.ai/job/manager-sales-development-austin-tx-kong-texas-m6gz0yvdjbyk) — Texas, United States - [Staff Solutions Engineer](https://feeny.ai/job/staff-solutions-engineer-kong-united-arab-emirates-cj1g6cnw7a64) — United Arab Emirates - [Staff Solutions Engineer](https://feeny.ai/job/staff-solutions-engineer-kong-england-qqqp6v9kseb4) — England, United Kingdom - [Staff Engagement Manager](https://feeny.ai/job/staff-engagement-manager-kong-california-dmxmf22b4bxn) — California, United States - [Staff Solutions Engineer](https://feeny.ai/job/staff-solutions-engineer-kong-new-york-py5qhd870rw9) — New York, NY - [Senior Director, GTM People Business Partner](https://feeny.ai/job/senior-director-gtm-people-business-partner-kong-california-x9qt14cjx3xg) — California, United States