---
title: 'Senior TechOps Generalist at Octopus Energy Group'
canonical: 'https://feeny.ai/job/senior-techops-generalist-octopus-energy-group-london-3re022cd7tsw'
type: 'job'
last_seen: '2026-09-15'
---

# Senior TechOps Generalist at Octopus Energy Group

- **Company:** Octopus Energy Group
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-10-27
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/octoenergy/978ca67e-4a99-4bae-8920-04e9b3ff17ff

## Job description

Seen this advert before? That is because we are continuing to grow!

We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.

What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

## What you'll do

- Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
- Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
- Continually find opportunities to automate our processes and improve the user experience.
- Empower our people to help themselves by designing and building self-service solutions.
- Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
- Managing supplier relationships and the procurement process for SaaS and hardware.
- Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include…

- Rollout of, and migration to, a new identity provider
- macOS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishing-resistant factors
- Office fit-outs, including tech like network, AV, access control etc
- SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

## What you'll need

We’re looking for people with at least 5-7 years of solid enterprise IT experience.

The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome!

You’ll also need:

- Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital.
- A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help.
- Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks.
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience managing and deploying macOS, Windows, iOS, and Android at scale
- Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
- Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands-on experience with SCIM provisioning.
- Experience of designing and installing office networks - we use Cisco Meraki.
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie.

## Why else you'll love it here

- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won [best company to work for](https://www.b.co.uk/companies/octopus-energy) in 2022, on Glassdoor we were voted [50 best places to work in 2022](https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-LST_KQ0,22.htm) and our Group CEO, Greg has recorded[a podcast about our culture](https://octopus.energy/blog/podcast/) and how we empower our people. We’ve also been placed in the[top 10 companies for senior leadership](https://www.businessleader.co.uk/the-top-25-uk-companies-for-senior-leadership-revealed-by-glassdoor/)
- Visit our UK perks hub - [Octopus Employee Benefits](https://octopus.energy/octopus-employee-benefits/)

This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based.

Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary.

We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

## About Octopus Energy Group

## Company Overview
- **One-liner**: Octopus Energy Group is a global clean energy and technology company driving the green energy transition through its retail energy supply, renewable generation, energy services, and proprietary Kraken technology platform.
- **Entity Type**: Private (backed by institutional investors; not publicly traded)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2015
- **Founders**: Greg Jackson

## Core Business
- Primary industry: Energy (retail electricity and gas supply, renewable generation, energy services, and energy technology)
- Target customers: B2C (residential households), B2B (businesses, other utilities via Kraken licensing)
- Mission: “To drive the global green energy revolution” – bringing affordable, green energy to the world

## Products & Services
- **Octopus Energy (Retail)**: Electricity and gas supply to 10+ million households across 8 countries, known for award-winning customer service and smart tariffs.
- **Kraken Technologies**: Proprietary SaaS platform that acts as an “operating system for utilities,” managing everything from renewable generation to customer billing. Licensed to support over 50 million customer accounts globally.
- **Octopus Electric Vehicles (OEV)**: EV leasing service with over 27,500 vehicles in the UK, one of the top 10 EV leasing businesses.
- **Octopus Electroverse**: Europe’s largest public EV charging network, connecting nearly 1.1 million customers to over 1 million charge points across 40+ countries.
- **Octopus Energy Services**: Installation of smart meters, heat pumps, EV chargers, solar panels, and batteries (installed ~903,000 meters and 65,000 low-carbon devices in FY25).
- **Octopus Energy Generation**: Manages a £7 billion portfolio of 400+ renewable generators (wind and solar farms) across 19 countries.
- **Octopus Energy Heating**: Designs and manufactures heat pumps (Cosy series).
- **Centre for Net Zero**: Impact-driven research unit working at the intersection of tech, energy, and climate.

## Market Standing
- **Valuation**: Not publicly disclosed (reported “over a billion in funding” raised to date)
- **Key Metric**: Annual Revenue £13,683 million (FY25, ended April 2025), up 10% YoY [octopusenergy.group](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)
- **Notable Investors**: Origin Energy, Tokyo Gas, CPP Investments, Generation (sustainable fund co-chaired by Al Gore), and Octopus Group
- **Growth Signals**:
  - Headcount: 3,282 employees (+30.6% YoY) [linkedin.com](https://linkedin.com/company/octopusenergy)
  - Serves 10 million customers globally (7.6 million in UK alone – UK’s largest household supplier)
  - Non-UK customer base nearly doubled to 2.4 million
  - Kraken aims to serve 100 million accounts by 2027
  - Expanded to 27 countries; operations in UK, Germany, USA, Japan, Spain, Italy, France, New Zealand, and more

## Competitive Advantages
- **Proprietary Kraken platform** delivers the lowest operational cost-to-serve in the industry, enabling superior economics and rapid scaling.
- **Customer-centric model** with 5-star TrustPilot rating (750,000+ reviews) and Which? Recommended Provider for nine consecutive years.
- **Vertically integrated** across the entire energy value chain: generation, retail, hardware installation, EV charging, and technology licensing.
- **Strong brand and rapid international expansion** – proven ability to replicate the model in multiple markets.
- **Backing of world-class investors** including Al Gore’s Generation fund, providing credibility and capital.

## Strategic Focus
- **International scaling**: Grow non-UK customer base and enter new markets.
- **Kraken expansion**: Reach 100 million licensed accounts by 2027.
- **Electrification of heat and transport**: Scale heat pump manufacturing, EV charging network, and smart home hardware.
- **Renewable generation growth**: Continue investing in wind and solar assets.
- **Demand flexibility**: Develop smart tariffs and grid-balancing products to enable a decentralised, green energy system.

## Why Work Here
- **Culture**: Described as “work with freedom and responsibility” – high trust, ownership, and autonomy. Founder Greg Jackson compares building the team to a dry-stone wall: fitting authentic people together naturally.
- **Recognition**: Named one of the Sunday Times Best Places to Work in 2026 [octopus.energy/careers](https://octopus.energy/careers/).
- **Mission-driven**: Every employee contributes to the urgent goal of affordable, green energy globally.
- **Diverse roles**: Hundreds of openings across retail, engineering, data science, hardware installation, EV, and more.
- **Engineering culture**: Kraken team works with advanced data and machine learning to revolutionise the energy grid.
- **Work model**: Not explicitly stated as fully remote; likely hybrid/office-based in London and other global hubs, with flexibility.
- **Growth trajectory**: Rapid headcount growth (+30.6% YoY) and global expansion offer career advancement opportunities.

## Sources
1. [octopus.energy/about-us](https://octopus.energy/about-us/)
2. [octopus.energy/careers](https://octopus.energy/careers/)
3. [linkedin.com](https://linkedin.com/company/octopusenergy)
4. [jobs.lever.co/octoenergy](https://jobs.lever.co/octoenergy)
5. [octopusenergy.group (Annual Report FY25)](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)

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