---
title: 'Senior Trade Support Engineer - Asian Shift at Geneva Trading'
canonical: 'https://feeny.ai/job/senior-trade-support-engineer-asian-shift-geneva-trading-chicago-9mc5vzcp2rvt'
type: 'job'
last_seen: '2026-11-08'
---

# Senior Trade Support Engineer - Asian Shift at Geneva Trading

- **Company:** Geneva Trading
- **Location:** Chicago, IL
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/genevatrading/jobs/5286447007

## Job description

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.

As a Senior Trade Support Engineer on the Asian shift at Geneva Trading, you will be the senior technical owner of trading support during the Asian session (Sunday–Thursday, US Central evening). Operating as the front line for problem resolution, you will act as the vital intermediary between our trading teams and Core Technology teams at a time when most of the wider organization is offline.

To be successful in this position, the ideal candidate must be highly autonomous, capable of making sound real-time decisions under pressure, and adept at leading incidents through to resolution. Beyond immediate triage, you will drive root-cause fixes to prevent recurring issues, raise the standard of the shift by mentoring other engineers, own critical documentation, and automate repetitive work. Ultimately, you will serve as the senior Subject Matter Expert (SME) for the suite of trading applications and infrastructure that Geneva Trading provides to its teams.

Essential Duties & Responsibilities

Incident Management & Troubleshooting

- Shift Leadership: Own Trade Support coverage for the Asian session as the senior engineer on shift, providing first- and second-line investigation and utilizing strong judgment to act independently while US and EU staff are offline.

- Incident Response: Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, keeping trading teams informed via standard communication protocols, and writing comprehensive post-incident summaries.

- Technical Troubleshooting: Troubleshoot desktop and server trading applications, including the desktop trading platform, Core backend trading services, strategy applications, and issues related to orders, fills, market data, and exchange connectivity.

- Root Cause Analysis: Perform deep log, process, and system analysis across Linux and Windows environments to identify root causes and drive permanent fixes in collaboration with Service Owners.

Operations & Deployment

- Market Readiness: Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session (e.g., JPX, CME Globex, ICE).

- Release Management: Test, deploy, and (when necessary) roll back releases and upgrades to Core backend applications and trading strategies during the Asian window.

- Global Handovers: Deliver high-quality shift handovers to the EU team and take ownership of open items from the US team to ensure continuous, cross-time-zone ticket progression.

- Trader Support: Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues to maximize their mastery of internal trading applications.

Engineering, Automation & Mentorship

- Automation: Automate recurring support tasks using scripting languages (Python, PowerShell, Bash).

- AI Integration: Leverage AI tools (e.g., LLM assistants, coding agents) to accelerate log analysis, triage, scripting, and documentation. Help improve the team’s AI-assisted support tooling while rigorously verifying AI output before executing on production systems.

- Monitoring & Observability: Build, tune, and refine monitoring and alerting systems to surface actionable alerts and reduce operational noise.

- Team Development: Mentor and train Asian-shift Trade Support Engineers, review ticket and handover quality, and set a high standard of excellence for the shift.

- Documentation: Own and continuously improve runbooks and knowledge-base articles to empower the shift to resolve issues without escalation.

- Project Leadership: Lead or contribute to team projects that enhance the reliability, observability, and supportability of the overarching trading environment.

Job Qualifications

Education & Core Experience

- Education: Bachelor’s degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience.

- Industry Experience: 7+ years of experience supporting electronic trading systems, including significant time spent as a senior or lead engineer on a trade support or production support desk.

- Incident Leadership: Proven track record of leading production incidents end-to-end in a critical, low-latency trading environment.

Technical Skills

- Systems & OS: Strong Linux expertise (process, memory, networking, and system diagnostics) alongside solid Windows experience.

- Trading Fundamentals: Detailed understanding of the trade lifecycle, order types, exchange connectivity, and the FIX protocol. Familiarity with Asia-Pacific exchanges, including their session, maintenance, and holiday schedules.

- Scripting & Automation: Proficiency in Python, PowerShell, Bash, or similar scripting languages.

- Databases: Solid database experience (MSSQL, MySQL, etc.); exposure to KDB+/q is a strong plus.

- Monitoring & Ticketing: Experience with monitoring and analytics tools (e.g., Splunk, Zabbix, Grafana) as well as ticketing and wiki platforms (Jira, Confluence).

- Applied AI: Hands-on experience utilizing AI tools (e.g., ChatGPT, Claude, GitHub Copilot) in day-to-day engineering or support workflows, paired with sound judgment regarding output verification.

Soft Skills & Working Conditions

- Communication: Excellent written and verbal communication skills, with the ability to provide clear, concise updates to traders and engineers during live, high-pressure incidents.

- Autonomy: Highly comfortable working independently overnight with limited real-time backup, possessing a strong sense of when and how to escalate issues.

- Leadership: Demonstrated experience mentoring or training junior engineers and taking ownership of technical projects from inception to deadline.

- Continuous Improvement: A self-starter mentality with a relentless desire to improve current technology, operations, and support functions, including a curiosity for applying AI to operations and sharing best practices with the broader team.

- Schedule Requirements: Ability to work a Sunday–Thursday Asian-session schedule (US Central evening hours), including some exchange holidays per the team rotation, as well as weekend on-call duties.

## Compensation & Benefits

- Base Salary Range: $140,000 - $180,000, plus eligibility for a performance-based bonus. Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our [employee incentives here](https://www.genevatrading.com/employee-incentives/).

Application expected to close: 1/5/2027

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Geneva Trading

## Company Overview
- **One-liner**: Geneva Trading is a global proprietary trading firm that provides liquidity across exchanges, asset classes, and strategies using its own capital and cutting-edge technology.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Chicago, Illinois, United States (with offices in Dublin, Ireland; London, UK; and other locations)
- **Founded**: 1999
- **Founders**: Not publicly available (the company is led by Co-CEOs Robert Creamer and Andrew Linsley)

## Core Business
- **Primary industry/industries**: Financial Services – Proprietary Trading (Listed Derivatives, Equities, Fixed Income, Energy, FX, Metals, Agriculture, Digital Assets)
- **Target customers**: B2B / Institutional – Provides liquidity and market-making services to exchanges and counterparties; also hires individual traders and trading teams as internal talent.
- **Mission statement**: "To assemble a world-class combination of people, processes, and technology to drive the relentless pursuit of global trading opportunities." [genevatrading.com](https://www.genevatrading.com/collaborative-workplace/)

## Products & Services
- **Proprietary Trading (Principal)**: The firm uses its own capital to trade across multiple asset classes including equity index futures, energy (OTC and listed), fixed income, foreign exchange, metals, agriculture, environmental products, and digital assets. [genevatrading.com](https://www.genevatrading.com/)
- **Technology & Data Infrastructure**: Provides best-in-class proprietary trading platforms, ultra-low latency technology, high-fidelity data feeds, and robust risk management systems to internal traders and teams. [genevatrading.com](https://www.genevatrading.com/)
- **Talent Incubation & Partnership**: Offers a platform for individual risk-takers and established teams to scale their trading with access to capital, advanced technology, and professional support services (risk, operations, compliance). [genevatrading.com](https://www.genevatrading.com/)
- **Professional Support Services**: In-house teams dedicated to risk management, operations, data analytics, and legal/compliance that enable traders to focus on market opportunities. [genevatrading.com](https://www.genevatrading.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue estimated at $5.0M–$25.0M (per Apollo.io data); as a principal trading firm, actual revenue is not publicly reported.
- **Notable Investors/Partners**: Not applicable (privately held, self-capitalized). Key executives include Co-CEOs Robert Creamer and Andrew Linsley. The firm has deep relationships with major exchanges (CME Group, etc.) and financial institutions.
- **Growth Signals**:
  - Headcount: 187 employees (as of mid-2026), with a slight YoY decline of 0.7% (-2 people). [linkedin.com](https://www.linkedin.com/company/genevatrading)
  - LinkedIn followers: 41,436 (+22.2% YoY), indicating strong employer brand growth.
  - Active job postings: 17 (as of mid-2026), with job postings up 54.5% YoY and 88.9% quarterly. [linkedin.com](https://www.linkedin.com/company/genevatrading)
  - Global presence: 10 countries, with major hubs in the US, Ireland, UK, and growing presence in Serbia, Singapore, and Switzerland.
  - Recent hires from top competitors (Susquehanna, CME Group, Jump Trading, IMC Trading) and alumni go on to top firms (Meta, Bank of America, Jump Trading, Chicago Trading Company).

## Competitive Advantages
- **Self-Capitalized & Entrepreneurial**: As a principal trading firm using its own capital, Geneva offers traders autonomy and a direct stake in their P&L without external investor pressure. [genevatrading.com](https://www.genevatrading.com/)
- **25+ Years of Market Longevity**: Founded in 1999, the firm has survived multiple market cycles, demonstrating disciplined risk management and consistent results.
- **Best-in-Class Technology**: A proprietary, ultra-low latency platform built over decades gives traders a technological edge in highly competitive markets. [genevatrading.com](https://www.genevatrading.com/)
- **"One Firm" Collaborative Culture**: Unlike some siloed prop shops, Geneva emphasizes cross-team collaboration, open communication, and shared technology advances. [genevatrading.com](https://www.genevatrading.com/)
- **Diversified Strategies & Asset Classes**: Exposure to a wide range of markets (from OTC energy to equity index futures to digital assets) reduces reliance on any single strategy.

## Strategic Focus
- **Talent Acquisition & Retention**: Heavy emphasis on attracting "exceptional risk-takers" and providing them with capital, technology, and support to scale. The 54.5% YoY increase in job postings signals aggressive hiring. [genevatrading.com](https://www.genevatrading.com/careers-open-positions/)
- **Technology & AI Investment**: Active hiring for a Director of AI Engineering and Junior Software Engineers, indicating a push into advanced analytics, machine learning, and automation. [genevatrading.com](https://www.genevatrading.com/careers-open-positions/)
- **Global Expansion**: Offices in 10 countries and recent expansion into Singapore and Serbia suggest a strategy of geographic diversification to access new markets and talent pools.
- **Diversity, Equity, and Inclusion (DEI)**: Formal DEI initiatives including diversity recruiting, pay equity reviews, and an inclusive culture are a stated priority. [genevatrading.com](https://www.genevatrading.com/collaborative-workplace/)

## Why Work Here
- **Culture**: Described as entrepreneurial, collaborative, and team-oriented with a "One Firm" philosophy. Emphasis on "absolute integrity," disciplined risk-taking, and personal excellence. [genevatrading.com](https://www.genevatrading.com/collaborative-workplace/)
- **Compensation**: Competitive salary with performance-based incentives and "clear and transparent" bonus structures. [genevatrading.com](https://www.genevatrading.com/employee-incentives/)
- **Benefits**: Premium health insurance (vision, dental, HSA/FSA), generous PTO, paid parental leave, retirement benefits with company matching, tuition reimbursement, learning & development programs, on-site gym, company meals, commuter benefits, pet insurance, and charitable donation matching. [genevatrading.com](https://www.genevatrading.com/employee-incentives/)
- **Work Location Flexibility**: Hybrid and remote work options available (varies by role and location). [genevatrading.com](https://www.genevatrading.com/employee-incentives/)
- **Career Development**: Formal learning & development program, trader and tech education, and tuition reimbursement. The firm promotes from within and encourages "building a team" vs. just joining one. [genevatrading.com](https://www.genevatrading.com/)
- **Employee Rating**: 4.0/5.0 on LinkedIn (104 reviews), with culture rated 3.8, compensation 3.5, work-life balance 3.8, and career opportunities 3.9. [linkedin.com](https://www.linkedin.com/company/genevatrading)
- **Open Roles (as of mid-2026)**: Junior Discretionary Trader, Trade Support Engineer, System Operations Engineer, Junior Software Engineer, Director AI Engineering, Global Head of Risk Management, OTC Oil Desk Lead, Risk Analyst, Front-End Platform Developer, and more (17 total). [genevatrading.com](https://www.genevatrading.com/careers-open-positions/)

## Sources
1. [genevatrading.com - Company Homepage](https://www.genevatrading.com/)
2. [genevatrading.com - Careers Page](https://www.genevatrading.com/careers-open-positions/)
3. [genevatrading.com - Benefits & Perks](https://www.genevatrading.com/employee-incentives/)
4. [genevatrading.com - Culture & Workplace](https://www.genevatrading.com/collaborative-workplace/)
5. [linkedin.com - Geneva Trading Company Profile](https://www.linkedin.com/company/genevatrading)

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