---
title: 'Senior Transportation Services Program Operations Manager at Significance, Inc.'
canonical: 'https://feeny.ai/job/senior-transportation-services-program-operations-manager-significance-inc-yz2fnne2ctvt'
type: 'job'
last_seen: '2026-11-12'
---

# Senior Transportation Services Program Operations Manager at Significance, Inc.

- **Company:** Significance, Inc.
- **Location:** Rockville, MD
- **Compensation:** $125k–$138k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.lever.co/significanceinc/e8769874-8234-410f-a0c2-1e9c674066d7

## Job description

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a Senior Transportation Services Business Analyst to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 1–2 days onsite per week. We are seeking an experienced and highly analytical Senior Business Analyst to support the Transportation Services (TS) division within the Department of Health and Human Services (HHS). This expanded role combines advanced financial and data analysis with program leadership, project management, federal transit policy and compliance, charge card operations, systems enhancement and integration, stakeholder engagement, and continuous improvement. The ideal candidate will have advanced Microsoft Excel and Office 365 skills, along with experience in budget forecasting, accounting principles, data mining and analysis, and leading complex transit benefit and charge card initiatives. The selected candidate will support critical budget and funding activities across TS while coordinating system upgrades, policy implementation, interagency and customer engagement, quality assurance, documentation, training, and process automation. Responsibilities: Responsible for the monthly client billing cycle and funding processes; driving client communications and follow up on required client actions for all lines of business within Transportation Services (TS).

- Responsible for working with the Federal Team on ensuring FY funding contracts are created, submitted, executed, and finalized to properly establish them in the HHS Invoicing system for client billing.
- Responsible for tracking and maintaining reporting on funding status, client utilization, forecasting, and identifying variances to ensure the Department's required recovery on services provided.
- Develop and maintain advanced Excel-based financial models for budget forecasting, variance analysis, and trend reporting.
- Analyze and manage complex datasets related to operations and client billing.
- Provide monthly, quarterly, and annual budget reports to HHS leadership and stakeholders.
- Support funding processes, billing reconciliation, and accounting processes for Transit customers.
- Conduct data mining to uncover cost-saving opportunities, operational inefficiencies, trends, bottlenecks, and root causes of recurring issues.
- Lead and coordinate large-scale transit benefit and charge card initiatives, including complex projects, system upgrades, multi-module enhancements, and enterprise transitions, while maintaining schedule, scope, mission focus, and appropriate separation from inherently governmental functions.
- Manage system enhancement and release cycles across Transportation Services applications, including requirements coordination, user acceptance testing (UAT), deployment readiness, and rollout communications.
- Apply federal transit benefit program policies and regulations, including applicable HHS and U.S. Department of Transportation directives, statutes and laws, regulations, Executive Orders, OMB memoranda, and IRS and DOT guidance; translate policy changes into compliant procedures, system settings, and participant guidance.
- Provide senior-level charge card and banking support, including escalation of card issues, engagement with the servicing bank, delinquency mitigation, reconciliation procedures, internal controls, and preparation for future GSA SmartPay program transitions.
- Oversee integrations among Transportation Services applications, vendor systems such as Citibank, WMATA, and Edenred, HHS financial platforms such as UFMS, PRICES, and FBIS, and interagency processes such as G-Invoicing and IAAs to promote accurate and synchronized data.
- Lead broad stakeholder and customer engagement across HHS and non-HHS transit customers, vendors, financial partners, and federal oversight entities, including communications, training, issue resolution, and change management for a large distributed participant population.
- Maintain disciplined knowledge management and records governance, including current SOPs, project plans, SharePoint/Teams repositories, naming conventions, permissions, version control, and documentation supporting business continuity and federal records requirements.
- Use data and performance metrics to identify root causes and drive process, policy, automation, and technology improvements that improve service quality and reduce support volume.
- Apply rigorous Quality Assurance practices to ensure accuracy, timeliness, completeness, Section 508 accessibility, data security/privacy, and compliance with federal financial and program requirements.
- Use Microsoft 365 tools, including SharePoint, Teams, Outlook, OneDrive, and Power Automate, to improve workflows, approvals, notifications, and knowledge sharing.
- Develop Section 508-compliant technical communications, SOPs, job aids, participant guidance, and training/webinar materials that translate complex systems and policies into clear instructions.
- Collaborate with program managers, finance teams, vendors, IT teams, developers, and other stakeholders to gather business requirements and translate them into analytical and operational solutions.
- Create and maintain dashboards and visualizations to communicate findings clearly and effectively.
- Ensure compliance with all applicable federal and departmental financial regulations and reporting requirements.
- Recommend and implement process improvements and automation strategies using Excel and other tools.

Required Skills: Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field.

- Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role.
- Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting.
- Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls.
- Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations.
- Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements.
- Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills.
- Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners.
- Ability to obtain and maintain a Public Trust determination.

Desired Skills:

Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM.

- Knowledge of federal transit benefit programs and applicable HHS and DOT policies.
- Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations.
- Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools.
- Experience supporting transit or charge card applications, system integrations, testing, and release management.
- Proficiency with Microsoft Project and Visio for project planning and process mapping.
- Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement.

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

## About Significance, Inc.

## Company Overview
- **One-liner**: Significance, Inc. is a federal government consulting and contracting firm that delivers data strategy, AI/ML, automation, and financial management solutions to U.S. government agencies, especially the Department of Defense.
- **Entity Type**: Private (Economically Disadvantaged Woman-Owned Small Business – EDWOSB)
- **Headquarters**: Annapolis, Maryland, USA (with an additional office in Alexandria, Virginia)
- **Founded**: 2014
- **Founders**: Mary Ahern (CEO)

## Core Business
- **Primary industry/industries**: Government consulting, federal contracting, IT services, data analytics, financial management
- **Target customers**: U.S. federal government agencies, primarily the Department of Defense (DoD) and military branches
- **Mission or purpose statement**: To deliver mission-critical solutions with integrity, collaboration, and innovation, while building a culture of significance that values relationships and expertise.

## Products & Services
- **Data Strategy & Governance**: Secure, standardized data solutions, scalable architecture design, data warehousing (Databricks, SAP HANA, Snowflake).
- **Data Intelligence & AI/ML**: Advanced AI/ML solutions (TensorFlow, DataRobot, OpenAI), predictive analytics, actionable insights via PowerBI, Tableau, Qlik.
- **Process Automation & Integration**: Robotics-driven efficiency (UiPath / RPA), seamless data migration & transformation, integrated business solutions (Oracle, SAP, ERP).
- **Innovation & Application Enablement**: Emerging technology & proof-of-concept development, comprehensive application support (Qlik, Tableau, UiPath, Databricks, PowerBI, etc.), and the proprietary GSTEP™ Empowerment Framework.
- **Financial Services / Business Solutions**: Planning, Programming, Budgeting & Execution; Financial Improvement & Audit Readiness; Audit Support; Payroll & Personnel Support; Asset Management; ERP.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric**: 7-time winner of Washington Business Journal’s “Best Place to Work” (2019–2025); growing rapidly with open positions across multiple DoD contracts.
- **Notable Investors/Partners**: No external investors disclosed; key client relationships are with the DoD and nearly every branch of the military.
- **Growth Signals**: Expanding team (active hiring for roles like DIA Facilities SME, Oracle Middleware Admin, Technical Program Manager, etc.), multiple office locations (MD and VA), and repeated recognition as a top workplace indicate strong, sustained growth.

## Competitive Advantages
- **EDWOSB certification** provides preferential access to federal contracts.
- **Relationship-focused approach** that emphasizes trust, integrity, and long-term partnerships with government clients.
- **Non-proprietary solutions** designed to reduce contractor dependence and empower clients.
- **Deep expertise** in DoD/Federal sector combined with cutting-edge technology (AI/ML, RPA, cloud).
- Proven ability to attract and retain subject matter experts with security clearances.

## Strategic Focus
- Continue expanding footprint within the DoD and federal agencies.
- Invest in emerging technologies and proof-of-concept development to maintain a competitive edge.
- Leverage the GSTEP™ Empowerment Framework to drive knowledge transfer and client self-sufficiency.
- Attract and retain top talent with clearances to support growing contract demands.

## Why Work Here
- **Culture**: Consistently ranked as a Best Place to Work (7 consecutive years). Emphasis on collaboration, fun, honesty, and excellence. Described as a “family” that helps each other grow.
- **Work-life balance**: Flexible time off, encouraged volunteerism with non-profits, open-door policy. Management states “happy employees provide the best services to the client.”
- **Benefits**: Comprehensive health, dental, vision insurance; flexible and dependent care spending accounts; employer-provided life insurance; long- and short-term disability; 401k match with immediate vesting; career-oriented training and educational assistance; maternity/paternity leave; bereavement leave; optional pet insurance.
- **Remote/Hybrid**: Some positions are fully remote (e.g., “Remote — Full Time Remote” on Lever); others are on-site in Washington, DC, Annapolis, or Alexandria. Clearance eligibility required for many roles.
- **Engineering & consulting culture**: Focus on mission-critical work for the DoD; employees are bold thinkers and problem solvers who value integrity and collaboration.

## Sources
1. [Significance Inc. Company Website](https://significanceinc.com/)
2. [Significance Inc. – About Us](https://significanceinc.com/about-us/)
3. [Significance Inc. – Careers](https://significanceinc.com/careers/)
4. [Significance Inc. – Join Our Team](https://significanceinc.com/careers/join-our-team/)
5. [Significance Inc. – Open Positions (Lever)](https://jobs.lever.co/significanceinc/)

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