---
title: 'Senior User Researcher at Alan'
canonical: 'https://feeny.ai/job/senior-user-researcher-alan-paris-we3eg46kvc2f'
type: 'job'
last_seen: '2026-09-15'
---

# Senior User Researcher at Alan

- **Company:** [Alan](https://feeny.ai/companies/alan)
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/alan/dd132107-879f-44c5-844f-4abb6125934a

## Job description

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a [unique culture](https://alan.com/en/careers). We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ The User Researcher role ⭐️ At Alan, research is not a checkpoint. It's a compass. Our User Research team sits at the intersection of product, design, and engineering, making sure every decision is grounded in what our members actually need, feel, and experience. As a User Researcher at Alan, you will gather and prioritize the most important questions from across the company, and design the right research to answer them. That means running interviews, diary studies, surveys, and usability sessions throughout the full product cycle, not just at the end. You'll then turn those findings into insights that are clear, compelling, and genuinely useful to the teams who need them. You'll work hand in hand with Product Managers, Designers, and Engineers, and collaborate closely with our analytics and data science teams to tell a complete story about our product. You'll also help grow research culture across Alan, sharing your craft and mentoring teammates along the way. At Alan, great research drives great product. If you love figuring out what people truly need and translating that into decisions that matter, this role is for you.

⭐️ If you have some of the following, you may be a great fit ⭐️

You may be a great fit at Alan if you have:

- 4+ years of experience as a product/user researcher in a tech environment, with strong hands-on expertise in qualitative methods: interviews, diary studies, think-aloud usability testing, and direct observation
- Solid quantitative research skills: you're comfortable with survey design, sampling, crosstabs, and core statistical concepts
- Sharp critical thinking: you quickly identify what research is worth doing, scope it efficiently, and deliver insights that are focused and actionable
- A strategic mindset: you know how to partner with product stakeholders, communicate the value of research, and tie your findings to concrete business impact
- Compelling communication skills: you turn complex findings into clear narratives that resonate with any audience
- Experience mentoring junior researchers or non-researchers, with the ability to give clear, actionable feedback that helps others grow
- You're close to AI. Either you've built AI products, or you follow the space closely and have a clear view on where to leverage and how LLM systems behave in production.
- You care about healthcare. Alan's mission has to genuinely matter to you. For us this is essential, not a nice-to-have.
- English fluency, written and spoken
- (As a plus) Fluency in French, Spanish, or another European language

For this role, we hire within the D-E level range.

🌍 How we work

- Based in (or within commuting distance of) Paris, with the ability to work onsite twice per week.

🎯 Important note: we hire people, not roles. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our[About Alan](https://alan.com/about) and[Career](https://alan.com/careers) pages, as well as our[Medium](https://medium.com/alan),[blog](https://blog.alan.com/) and[Glassdoor page](https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm) for more info. You want to know more about Alan? 🙌[Perks & Benefits](https://alan.com/en/careers/a/salary-equity): Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘[A strong culture](https://alan.com/en/about/a/leadership-principles): People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.

## About Alan

## Company Overview
- **One-liner**: Alan is an integrated digital health partner that combines health insurance, virtual care, and prevention into a single platform.
- **Entity Type**: Private (Series F, raised €140M in 2024)
- **Headquarters**: Paris, France (117 Quai de Valmy, 75010)
- **Founded**: 2016
- **Founders**: Jean-Charles Samuelian-Werve and Charles Gorintin

## Core Business
- Primary industry: Healthcare IT / Health Insurance / Digital Health
- Target customers: B2B (companies of all sizes), B2C (retirees, self-employed), and government entities (ministries, local collectivities)
- Mission or purpose statement: "Empower everyone to live a longer, healthier life" and "make prevention the new norm of care"

## Products & Services
- **Alan Health Insurance**: Full-stack digital health insurance with instant reimbursements, smart risk management, and transparent pricing. Covers individuals and groups.
- **Alan Clinic**: Virtual clinic offering AI-powered medical assistant (95%+ good/excellent feedback from doctors), 24/7 clinician chats and video consults, and personalised prevention journeys for mental health, back pain, sleep, nutrition, etc.
- **Prevention & Wellness Platform**: Team and individual challenges, curated wellness store (e.g., integrated optics), and proactive health programmes that drive 30%+ weekly active user engagement.
- **AI Medical Assistant**: Proprietary AI built for faster, fairer healthcare — provides instant answers and powers smart claims processing (50% of reimbursements in under 5 minutes, 90% in under a day).

## Market Standing
- **Valuation**: €4 billion (as of Series F in 2024)
- **Key Metric**: Over €800 million in annualised revenue, serving 1.1 million+ members across France, Belgium, Spain, and Canada
- **Notable Investors/Partners**: Not disclosed in available sources (Series F led by unspecified investors; recognised as part of La French Tech’s Next40 since inception)
- **Growth Signals**: 800+ employees (up from <10 in 2016); expanded to 4 countries; 95% of SMB clients spend less than 2 hours per year managing coverage; 4.9/5 App Store rating

## Competitive Advantages
- **Integrated model**: The only health partner that combines insurance, virtual care, and prevention in one seamless experience — reducing fragmentation.
- **Proprietary AI**: Built specifically for healthcare, achieving doctor-validated accuracy and enabling instant claims and medical chats.
- **Culture of transparency**: Public salary and equity grids, open access to compensation data for all employees, radical transparency in decision-making.
- **Prevention-first approach**: Proactive health journeys and challenges drive member engagement and long-term outcomes.

## Strategic Focus
- Deepen AI integration across care and insurance to improve speed, fairness, and personalisation.
- Expand into new geographies and customer segments (currently France, Belgium, Spain, Canada; targeting more).
- Scale prevention programmes to shift healthcare from reactive to proactive.
- Continue building a "healthy business" culture with distributed ownership, flexibility, and merit-based progression.

## Why Work Here
- **Culture**: "Radically transparent", member-led, kind methodic optimists — with distributed ownership and accountability. Emphasis on mission and excellence.
- **Remote/Hybrid Policy**: Flexible remote within employment country; offices in Paris, Madrid, Barcelona, Ghent, Brussels, plus coworking hubs across France, Belgium, and Spain. Tailored to role and team needs.
- **Compensation**: Above-market base salary (public grids, no negotiation), equity grants for all Alaners (hiring, refresher, promotion), annual salary reviews and boosters.
- **Diversity & Inclusion**: 48% women (21% in tech/engineering), 94/100 equality index (France), accessible workplaces, zero-tolerance for discrimination.
- **Perks**: Full Alan health coverage for employees, flexible working, transparent career paths, and a strong sense of belonging in a mission-driven environment.

## Sources
1. [alan.com](https://alan.com/en)
2. [alan.com/careers](https://alan.com/en/careers)
3. [alan.com/everyday-life](https://alan.com/en/careers/a/everyday-life)
4. [alan.com/compensation](https://alan.com/en/careers/a/salary-equity)
5. [jobs.ashbyhq.com/alan](https://jobs.ashbyhq.com/alan)

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