---
title: 'Senior User Researcher at Scott Logic'
canonical: 'https://feeny.ai/job/senior-user-researcher-scott-logic-edinburgh-kn8e89s5h6q4'
type: 'job'
last_seen: '2026-09-07'
---

# Senior User Researcher at Scott Logic

- **Company:** Scott Logic
- **Location:** Edinburgh, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/scottlogic/ededfc88-6b14-4932-8748-df3f90bf33da

## Job description

Senior User Researcher

## About the role

Scott Logic is looking for a Senior User Researcher to help shape and improve public services through evidence-led design and delivery.

You will work as part of multidisciplinary teams alongside service designers, business analysts, product managers, delivery managers, engineers and architects to understand user needs, identify opportunities for improvement and ensure services are designed around the people who use them.

This is a senior delivery role. We are looking for someone who can confidently plan and lead research activities, engage with stakeholders at all levels, and help teams make better decisions through insight and evidence.

The role sits within Scott Logic's Product and User-Centred Design capability, which supports complex public sector programmes across the UK.

An opportunity to shape nationally important public services

One of the first opportunities likely to be available to the successful candidate is a major transformation programme supporting fisheries and marine licensing services in Scotland.

Working alongside a multidisciplinary team of product, business analysis, design, architecture and engineering specialists, you would help build an understanding of the needs of vessel owners, fishing communities, marine staff, operational teams and policy colleagues. Research would help inform decisions about future service design, operational processes and digital capabilities.

The work will involve engaging with a wide range of users and stakeholders, understanding complex service landscapes and helping ensure future decisions are grounded in real user needs rather than assumptions.

As with many public sector programmes, the challenge is not simply about technology. It is about understanding people, services, policies and operational realities, then turning those insights into practical improvements.

## What you'll be doing

- Leading user research across discovery, alpha, beta and live phases.
- Planning and conducting interviews, usability testing, contextual research and workshops.
- Working closely with multidisciplinary teams to shape products and services.
- Synthesising research findings into clear insights and recommendations.
- Helping teams understand the needs, behaviours and priorities of users.
- Supporting service design, product and delivery decisions through evidence.
- Engaging with client stakeholders and building trusted relationships.
- Contributing to bids and proposals where user-centred design expertise is required.
- Supporting the continued growth of Scott Logic's User-Centred Design capability.
- Helping develop reusable approaches, patterns and delivery assets that strengthen future projects.

Essential experience

- Significant experience delivering user research within complex digital or service transformation programmes.
- Experience working as part of multidisciplinary teams.
- Strong understanding of Government Digital Service principles, service standards and user-centred design practices.
- Experience planning and delivering a range of qualitative research activities.
- Strong analysis and synthesis skills, with the ability to turn findings into actionable recommendations.
- Excellent communication and facilitation skills.
- Experience working with a broad range of stakeholders, including senior decision makers.
- Ability to communicate research findings clearly to both technical and non-technical audiences.
- Experience working within large organisations or complex service environments.
- A strong understanding of accessibility, inclusion and designing for diverse user needs.

At Scott Logic, we value the flexibility of remote working alongside the value gained from spending time with our colleagues and clients. In our offices you’ll find employee led clubs and events, as well as free games, books, and refreshments. We have shared values that govern our behaviour toward others and the environment.

We are proud to be a B Corp, a global movement of businesses driving for a more inclusive, equitable, and regenerative economy. We believe diversity drives innovation, and embrace a culture where everyone can contribute, irrespective of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.

## About Scott Logic

## Company Overview
- **One-liner**: Scott Logic is a UK-based software development consultancy that partners with large enterprises to build bespoke, high-quality software solutions and provides pragmatic technology advice, increasingly augmented by AI.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Newcastle upon Tyne, United Kingdom (inferred from founder's origin and office locations)
- **Founded**: 2005
- **Founders**: Gary Scott

## Core Business
- **Primary industry**: Software Development / Technology Consultancy
- **Target customers**: B2B, primarily large enterprises and complex organisations (e.g., financial institutions)
- **Mission**: "To create opportunity and sustainable prosperity through technical innovation" [scottlogic.com](https://www.scottlogic.com/who-we-are)

## Products & Services
- **Bespoke Software Development**: Full-cycle custom software engineering for enterprise clients, delivered by small, project-focused teams.
- **Technology Advisory**: Strategic advice on technology choices, architecture, and digital transformation.
- **AI-Augmented Delivery**: Helping clients adopt agentic AI and other AI tools to improve software delivery productivity and quality. [scottlogic.com](https://www.scottlogic.com/careers)
- **Open Source Engagement**: Active participation in open source communities through consumption, contribution, creation, and partnership. [scottlogic.com](https://www.scottlogic.com/who-we-are)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of GBP 40.3M (latest available) [linkedin.com](https://linkedin.com/company/scott-logic-limited)
- **Notable Investors/Partners**: No external investors disclosed; key partners include clients in global finance and public sector. The company is a Living Wage employer and a Disability Confident Employer. [scottlogic.com](https://www.scottlogic.com/who-we-are)
- **Growth Signals**: Headcount of 296 employees (down 9.3% YoY); revenue of GBP 40.3M; offices in Edinburgh, Bristol, London, Leeds, Glasgow, and presence in Bangladesh and Bulgaria. [linkedin.com](https://linkedin.com/company/scott-logic-limited)

## Competitive Advantages
- **Deep Domain Expertise**: Founder Gary Scott spent 17 years in global finance, giving the firm strong credibility in financial services software. [scottlogic.com](https://www.scottlogic.com/who-we-are)
- **UK-Based Consultancy**: Over 400 consultants based in the UK, offering a pragmatic, hands-on approach.
- **Commitment to Open Source & Sustainability**: Active in open source communities and committed to the Real Living Wage and environmental goals.
- **Strong Culture & Learning Focus**: Hybrid working, generous family leave, and a continuous feedback culture. [scottlogic.com](https://www.scottlogic.com/who-we-are/people-promise)

## Strategic Focus
- **AI & Agentic Development**: Investing in agentic AI capabilities to help clients unlock productivity gains. [scottlogic.com](https://www.scottlogic.com/careers)
- **Sustainable Growth**: Balancing profitable growth with social and environmental responsibility.
- **Talent Development**: Expanding graduate programmes and continuous learning for all employees. [scottlogic.com](https://www.scottlogic.com/careers)

## Why Work Here
- **Culture**: A learning culture with continuous feedback, small project teams, and a collaborative environment. [scottlogic.com](https://www.scottlogic.com/who-we-are/people-promise)
- **Work Model**: Hybrid working – a mix of home, shared team offices, and client sites. [scottlogic.com](https://www.scottlogic.com/careers)
- **Benefits**: Competitive salary, up to 10% employer pension contribution, 25–30 days holiday, generous family leave (maternity, paternity, IVF, adoption, surrogacy), income protection, death in service, cycle-to-work scheme, travel loan, discounted gym, and a busy social schedule. [scottlogic.com](https://www.scottlogic.com/careers)
- **Inclusion**: Disability Confident Employer, inclusive family policies, and a commitment to diversity. [scottlogic.com](https://www.scottlogic.com/careers)

## Sources
1. [scottlogic.com/who-we-are](https://www.scottlogic.com/who-we-are)
2. [scottlogic.com/careers](https://www.scottlogic.com/careers)
3. [linkedin.com/company/scott-logic-limited](https://linkedin.com/company/scott-logic-limited)
4. [jobs.lever.co/scottlogic](https://jobs.lever.co/scottlogic)
5. [scottlogic.com/who-we-are/people-promise](https://www.scottlogic.com/who-we-are/people-promise)

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