--- title: 'Senior UX Researcher at Moniepoint' canonical: 'https://feeny.ai/job/senior-ux-researcher-moniepoint-lagos-wfe4ad5rnd2j' type: 'job' last_seen: '2026-09-12' --- # Senior UX Researcher at Moniepoint - **Company:** Moniepoint - **Location:** Lagos, Nigeria - **Posted:** 2026-02-19 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.eu.greenhouse.io/moniepoint/jobs/4781739101 ## Job description ## About us [Moniepoint](https://moniepoint.com/careers)is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. Curious about what makes Moniepoint an incredible place to work? [Check out posts on how we cultivate a culture of innovation, teamwork, and growth.](https://moniepoint.com/blog) ## About the role As a Senior UX researcher, you’ll be the voice of our users. You’ll play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users—especially within Nigeria. We’re on a mission to create financial happiness for every African, and your research will directly influence how we design products that are accessible, intuitive, and impactful. You’ll collaborate closely with our creators to ensure our solutions are grounded in real-world market realities. ## Key responsibilities - Lead and execute end-to-end qualitative and quantitative research across the product lifecycle—from discovery to delivery. - Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies, with a focus on the Nigerian context. - Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team. - Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis. - Partner with product managers, designers, and engineers to translate business challenges into research questions. - Act as the subject matter expert on Nigerian user needs, guiding our local expansion and regional growth across Africa. - Structure and scale our research operations, including participant management and maintaining organised research repositories. - Present findings clearly to stakeholders at all levels to drive action and product improvements. ## Qualifications - 6+ years of experience in UX research or product research, ideally with digital B2C products. - Deep experience researchng African markets, specifically Nigeria. - Advanced expertise in qualitative and quantitative methodologies (co-creation, usability testing, literature reviews, etc.). - Hands-on experience with tools like UserTesting, Maze, Typeform, or similar platforms. - Proven track record of translating insights into tangible frameworks that guide business decisions. ## Preferred qualifications - Experience building or engaging with active user communities in Nigeria. - Background in fintech or banking environments. - Experience scaling research practices in a fast-growth startup or scale-up. ## About you - You're driven by mastery and want to make the world a better place through your work. - You love finding innovative ways to solve user problems. - You speak the language of our users. You don't try to sound impressive with technical jargon; you stay relatable and friendly. - You don't guess—you use data. You prefer not to speak if you're unsure of the facts. - You believe in Moniepoint’s mission and want to bring our audience along on the journey to financial happiness. What success looks like - Product teams report a clearer understanding of user pain points, measured by feature adoption and user satisfaction. - Research insights are consistently used to inform the product roadmap and business strategy. - We establish a thriving research repository that is easily accessible to all product stakeholders. - User recruitment becomes a seamless, automated process that allows for faster research cycles. - You become the "go-to" person for understanding the Nigerian consumer’s financial journey. Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes. Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results. While a portfolio is not required, it can provide additional insight into your end-to-end research thinking and influence on product direction. Our hiring process - Resume review: We look for strong experience that showcases your research process, methodologies, and impact. - Technical interview with a senior researcher: Deep dive into your experience, approach, and alignment with our mission. - Case study presentation: Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking. - Executive interview: Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success. ## About Moniepoint ## Company Overview - **One-liner**: Moniepoint provides an all-in-one payments, banking, credit, and business management platform for businesses and their customers in emerging markets, primarily Nigeria and Africa. - **Entity Type**: Private (backed by major global venture capital funds) - **Headquarters**: London, UK (with offices in Lagos, Nairobi, and the US) - **Founded**: 2015 - **Founders**: Not publicly listed on the main site; the company is the parent of TeamApt Ltd and Moniepoint MFB ## Core Business - **Primary industry/industries**: Fintech, Financial Services, Payments, Banking, Credit - **Target customers**: B2B (primarily Micro, Small, and Medium Enterprises (MSMEs) and their employees and customers), B2C (individuals) - **Mission or purpose statement**: "Financial happiness for every African, everywhere" ## Products & Services - **Payments**: Digital payment acceptance infrastructure and distribution networks that democratise payment acceptance, including POS terminals. Moniepoint is Nigeria’s largest offline merchant acquirer, powering most of the country's POS transactions. - **Credit**: Loans to business owners based on transaction history (not collateral) to help finance inventory and expand businesses. - **Banking**: Business and personal banking solutions enabling instant transactions, bill payments, and financial management. - **Business Management**: Operational tools like expense cards, accounting, and book-keeping solutions for businesses. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding - The company has raised significant capital from top-tier investors. It processes over $17 billion in Total Payment Volume (TPV) monthly and supports over 10 million customers (business and individual accounts) and 4 million active merchants. - **Notable Investors/Partners**: QED, British International Investment (BII), FMO, LeapFrog Investments, and other leading global venture capital funds. - **Growth Signals**: Named "Africa's fastest growing financial institution" (2023-2025). Processes $12-17 billion monthly through digital payment channels. Serves 60 million unique cards on its POS terminals each quarter. Has a network of 40,000 field agents. ## Competitive Advantages - **Integrated "Operating System"**: Moniepoint has built a fully integrated, end-to-end platform tailored specifically to Nigeria’s informal and cash-reliant economy. This is a massive moat. - **Hybrid Model**: A unique combination of advanced technology, a nationwide agent network (40,000 field agents), and widespread POS terminal deployment that enables financial access even in rural areas. - **Data-Driven Credit**: Offers loans based on transaction history rather than collateral, unlocking credit for the underserved. Roughly a third of its MSME customers are receiving loans for the first time. - **Market Dominance**: As Nigeria's largest merchant acquirer, it has a deep, defensible network effect. ## Strategic Focus - **Deepening Financial Inclusion**: Continuing to expand access to payments, credit, and banking for underbanked populations and MSMEs across Africa. - **Scaling the Platform**: Growing the number of merchants, agents, and individual customers on its all-in-one platform. - **Product Expansion**: Adding more business management and operational tools to become the "operating system" for African businesses. ## Why Work Here - **Culture**: Described as a "dream team" culture with values of **Technical Depth, Empathy, Integrity, Grit, No Ego, and Candour**. The company emphasizes a flat organizational structure where "every voice matters" and "everyone is an extension of our team." - **Work Model**: Moniepoint Inc. is a fully remote tech company with a diverse workforce worldwide. (Note: Some roles may be location-specific, e.g., Lagos or Nairobi). - **Perks & Benefits**: Competitive salary, health insurance, pension, paid leave days, mental health & crisis support, team building activities, and "Dope Merch!" The work is described as a "portfolio of projects that matter." - **Interview Process**: A multi-stage process including a Preliminary Phone Screen, a Technical Assessment/Case Study, a Panel Interview, and an Executive/Final Interview. ## Sources 1. [Moniepoint.com](https://www.moniepoint.com/) 2. [Moniepoint Careers Page](https://job-boards.eu.greenhouse.io/moniepoint) 3. [Moniepoint Culture Page](https://www.moniepoint.com/culture) 4. 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