---
title: 'Senior Web Engineer at Dovetail'
canonical: 'https://feeny.ai/job/senior-web-engineer-dovetail-sydney-n9fc6we7htft'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Web Engineer at Dovetail 

- **Company:** Dovetail 
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/dovetail/2af0d837-e636-44e3-99a8-fd22199b699f

## Job description

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue.

## About the role

As our Senior Web Engineer, you will partner with Marketing, Creative, and Engineering to own dovetail.com end to end. Our website carries our category story, product launches, customer proof, and the paths that turn interest into pipeline. You’ll own both what customers see and the system behind it. You’ll ship high-craft pages and interactions, while improving the architecture, components, content models, instrumentation, and delivery workflows that let the wider team move quickly without lowering the quality bar. You do not need to arrive an expert in our current stack, but you need deep web fundamentals and the judgment to improve a production codebase. This is a senior individual contributor role for a builder. You’ll set direction, ship code yourself, and turn good engineering decisions into systems the whole team can use. This is a full-time in person-first role (in office 4 days a week), working from our Surry Hills HQ.

## What you’ll do

- Own dovetail.com. Take responsibility for the production health, technical roadmap, architecture, and ongoing development of our marketing website.
- Ship high-craft web experiences. Turn ambitious creative and marketing ideas into responsive, accessible, production-quality pages and interactions. Protect the design intent through to the final browser render.
- Build the platform behind the pages. Improve our reusable components, design tokens, typed content models, page-generation pipelines, and authoring workflows so launches, customer stories, solution pages, and campaigns can ship quickly and safely.
- Build for growth. Partner with Demand Generation and Growth to improve landing pages optimized for conversation, forms, calls to action, personalization, and high-intent journeys. Implement trustworthy experiments, analytics, and lead integrations so we can see what works.
- Make the site fast, findable, and reliable. Improve Core Web Vitals, page weight, image delivery, accessibility, metadata, structured data, redirects, cross-browser behavior, testing, and deployment reliability.
- Build an AI-powered web function. Use coding agents and AI-assisted workflows to improve implementation, testing, quality assurance, migrations, and content operations. Build internal tools and guardrails that help the wider team move faster without trading away quality.
- Lead through the work. Set standards through code review, documentation, and clear architecture decisions. Explain tradeoffs well and raise the capability of everyone who contributes to the website.

## Skills and experience

- Taste. A high visual and interaction bar. You notice the typography, spacing, motion, loading behavior, and responsive details that separate a page that works from one that feels finished.
- AI fluency as craft. Hands-on with coding agents and modern AI tools such as Claude or Codex, with examples of workflows, prompts, and review loops you have improved over time. You use AI to move faster without outsourcing engineering judgment.
- A systems builder. Comfortable owning a web platform end to end, including architecture, reusable components, content systems, build tooling, deployment, observability, and the developer experience around them.
- Strong web engineering fundamentals. Five or more years building production web experiences, with deep experience in React and TypeScript plus strong command of HTML, CSS, JavaScript, browser behavior, networking, and rendering.
- Performance and accessibility craft. You have improved real-user performance and can build inclusive experiences using semantic HTML, keyboard access, focus behavior, responsive design, and restrained motion.
- Hands-on in the weeds. You inspect the network trace, profile the slow interaction, debug the failed build, tune the responsive layout, validate the analytics event, and ship the fix. You do the work, not just design the architecture.
- Commercial judgment. You understand that a marketing website exists to communicate clearly, earn trust, and create demand. You can balance engineering quality with launch speed and know where polish materially changes the outcome.
- A strong cross-functional collaborator across Creative, Product Marketing, Demand Generation, Growth, Product Engineering, Data, and Revenue Operations.
- Bias to action. You would rather ship a strong implementation, learn from real behavior, and improve the system than wait for perfect requirements.

Experience with NextJS, GraphQL, Emotion, Netlify, Buildkite, Segment, HubSpot, or Salesforce is useful, but strong fundamentals and evidence of what you have built matter more than a perfect match to our stack.

## About you

You sweat the details. You care how the page feels, not just whether it builds. You can hold a clear technical point of view and stay humble when the evidence changes your mind. You have a clear bias to action and can drive to clear outcomes in ambiguity. You will thrive here if you want to compound your engineering craft with AI, rather than defend a pre-AI way of working.

## Why you'll love it here

We hire smart people and look after them well! Here's the deal: 📈 Equity for everyone. Competitive base salary plus options, so every builder is aligned on long-term impact. 🏢 A place to do your best work, wherever you are. Our Sydney office is built for in-person first collaboration. Our US team runs on a flexible remote setup. Either way, you've got what you need. 🤝 Built in connection. Join a Doveclub, bond with your team regularly, and celebrate the small wins, big milestones, and cultural moments with the whole company. 📚 Learn and thrive. Flexible L&D and wellness benefits, choose between a generous $3000 L&D allowance, or up to $1000 on wellness. 🌴 Time to recharge. Four weeks of accrued leave, floating public holidays, and gifted bonus Kit Kat days sprinkled throughout the year. 🌍 Four weeks from anywhere. Up to four weeks a year doing your job from anywhere in the world. Split it up or use it all at once. 🍼 Generous parental leave. We offer 20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support. 🎉 Four weeks at four years. Four years is a long time in tech, and we value loyalty. Take an additional four weeks off to reset and recharge. 🩺 Stellar US benefits. Comprehensive health, dental, vision, 401(k), and more through Sequoia.

At Dovetail, we're building a place where every team member feels supported and valued. We celebrate individualism and want you to show up as your authentic self every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an underrepresented group.

On AI: We expect candidates to already be embedding AI into their day-to-day work. We look for people who are thoughtful and pragmatic in how they use AI—knowing when to leverage it, how to direct it effectively, and how to apply it to improve the quality, speed, and impact of their work.

## About Dovetail 

## Company Overview
- **One-liner**: Dovetail provides an AI-native customer intelligence platform that centralizes and analyzes customer feedback to help organizations make data-driven decisions.
- **Entity Type**: Private (last known funding stage: Series C; valuation and status have seen conflicting reports)
- **Headquarters**: Surry Hills, Sydney, Australia; office also in Union Square, San Francisco, USA
- **Founded**: 2017
- **Founders**: Benjamin Humphrey

## Core Business
- **Primary industry**: Customer Intelligence / Customer Experience (CX) / SaaS
- **Target customers**: B2B, primarily serving product, research, design, and customer success teams at mid-market and enterprise organizations.
- **Mission/Purpose**: To help companies better understand their customers by transforming messy, unstructured data into clear, actionable intelligence.

## Products & Services
- **Dovetail Platform**: A cloud-based, AI-native SaaS platform that ingests customer signals (sales calls, support tickets, interviews, surveys) via 38+ native integrations, APIs, and an MCP interface. It uses AI to automatically analyze, redact PII, and surface trends and themes, linking every insight back to its source evidence.

## Market Standing
- **Valuation/Market Cap**: Not disclosed. Last reported valuation was approximately $2 billion following a 2022 Series C round, though more recent reports in 2024 indicated a potential valuation drop to around $180 million in a secondary sale. As the company is private, valuation data is conflicting.
- **Key Metric**: Estimated annual revenue of $38.6M (per LinkedIn estimation, source: [LinkedIn](https://www.linkedin.com/company/heydovetail)). For a private company, specific revenue is not publicly disclosed.
- **Notable Investors/Partners**: Investors include Tiger Global, Accel, and Felicis. Key technical partner is AWS Bedrock.
- **Growth Signals**: Despite an estimated headcount reduction of 13.3% in the past year, the company continues to hire, with open roles in Engineering, Sales, and Marketing across Sydney and the US (remote). The company highlights being a "large user" of AWS Bedrock in Australia and embedding AI deeply in their workflow.

## Competitive Advantages
- **AI-Native & Built on Trust**: One of the earliest platforms to embed AI before the mainstream boom, with a focus on "AI you can trust." Insights are grounded in source data, not black-box algorithms. They operate a Private AI environment on AWS Bedrock.
- **Security & Compliance**: SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliant, with automatic PII redaction across text, audio, and video.
- **Developer-First Architecture**: Offers an API, CLI, and MCP support, designed for "design it, build it, ship it, own it" engineering culture. They use their own product to make product decisions.

## Strategic Focus
- **Deepening AI Integration**: Treating AI agents as "end-to-end collaborators" in their internal workflow to increase engineering velocity.
- **Enterprise Expansion**: Building for security, privacy, and scale to win larger enterprise contracts. They focus on "org-wide" deployment.
- **Product-Led Growth**: Using their own platform to analyze customer usage and feedback to inform the roadmap ("We build what our customers actually need").

## Why Work Here
- **Culture & Autonomy**: Described as high-velocity and ambiguous. They seek individuals who take ownership and can navigate undefined paths. Values include "Put the customer first," "Do the thing" (take pragmatic risks), "Stay humble," and "Open by default."
- **Hybrid/Remote Policy**: Sydney office is in-person first (4 days a week). US team is remote-first with an optional office in San Francisco. A "four weeks from anywhere" policy allows working remotely globally for up to four weeks per year.
- **Notable Perks**: Competitive base salary plus stock options. 20 weeks primary / 12 weeks secondary parental leave. A $3,000 learning & development or $1,000 wellness budget (via Thrive). 4 weeks vacation plus extra "Kit Kat" days, flexible public holidays. A four-week sabbatical after four years at the company. Dog-friendly Sydney office.
- **Engineering Culture**: Engineers are expected to own the full lifecycle of what they build ("design it, build it, ship it, own it") and engage directly with customers on calls. They equip all teams with AI tools like Claude code, Cursor, and Amp.

## Sources
1. [Dovetail website](https://dovetail.com/)
2. [Dovetail Careers on Ashby](https://jobs.ashbyhq.com/dovetail)
3. [Dovetail Careers Page](https://dovetail.com/careers/)
4. [Dovetail LinkedIn](https://www.linkedin.com/company/heydovetail)
5. [Dovetail Documentation](https://docs.dovetail.com/help/what-is-dovetail)
6. [Dovetail Blog](https://dovetail.com/blog/beyond-parental-leave-building-a-family-friendly-culture-at-dovetail/)

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- [Growth Marketer](https://feeny.ai/job/growth-marketer-dovetail-united-states-54e3mswhrdyh) — United States
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- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-dovetail-united-states-cerd6m7mw0n5) — United States
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