---
title: 'Senior Workforce Manager at Felix Technologies, Inc.'
canonical: 'https://feeny.ai/job/senior-workforce-manager-felix-technologies-inc-mexico-0p5mvvs9pbx3'
type: 'job'
last_seen: '2026-10-19'
---

# Senior Workforce Manager at Felix Technologies, Inc.

- **Company:** Felix Technologies, Inc.
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.gem.com/felix/am9icG9zdDo2YabL2KGQU2MJuaAlNDwn

## Job description

## About Us

At [Félix](https://felixpago.com/), we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

## About the Role

We are looking for our first Senior Workforce Manager, a role that we view as a strategic business function rather than a back-office scheduling task. At Félix, every operational decision deserves a number behind it, and you will be the owner of that logic. You will be responsible for building our WFM architecture from scratch, ensuring that our operations are lean, scalable, and prepared for the unique volatility of the remittance market. We need an operator-first analyst who is excited by the challenge of forecasting for a WhatsApp-native, asynchronous environment where traditional voice-center "best practices" simply do not apply. You will be a key partner to the COO and Finance, defending your models and driving the efficiency that allows us to serve millions of families.

## Responsibilities

- Build and continuously improve our volume forecast (long-range, monthly, weekly, and intraday) across all corridors, channels, and contact types. Your primary target is to achieve a weekly MAPE <10% on T1 volume by the end of Q3 2026.
- Rebuild and own the end-to-end staffing model (in-house + BPO). Deliver a unified capacity plan that drives hiring cycles, BPO ramp-ups, and shift design.
- Design and roll out a real-time adherence (RTA) and intraday management practice to ensure we meet service levels during high-volatility periods and end-of-month spikes.
- Partner with Finance to translate the capacity plan into a quarterly headcount and BPO spend plan. Own the variance commentary and explain the "why" behind the numbers to leadership.
- Define and report on key WFM metrics (WAPE, occupancy, shrinkage, schedule fit) and lead the selection and implementation of our WFM tooling stack (e.g., Assembled, Playvox, Tymeshift).
- Design the schedule generation process, including shifts, breaks, and multi-corridor coverage, adapting to the asynchronous nature of our customer interactions.

## Requirements

- 6+ years of experience in WFM with a focus on time-series, seasonality, and multi-channel volumes (specifically async/messaging).
- Mastery of capacity planning and staffing math (Erlang variants, async equivalents, and FTE modeling).
- High proficiency in SQL/BigQuery and expert-level spreadsheet modeling.
- Experience implementing and managing WFM software (Verint, NICE, Assembled, etc.).
- Exceptional executive communication skills; ability to translate complex data into clear recommendations for the COO and Finance.
- An operator’s instinct—comfortable with ambiguity and capable of building robust models from scratch with imperfect data.
- Native-level Spanish and business-level English (written and verbal).
- Degree in Engineering, Finance, Economics, or a related quantitative field is preferred.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

## What We Offer

- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Work model: currently fully remote, with a future transition to a hybrid setup.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment

## Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Want to learn more about our privacy practices? Check out our [Privacy Policy](https://www.felixpago.com/en/legal).

## About Felix Technologies, Inc.

## Company Overview
- **One-liner**: Félix is an AI-powered financial services platform that enables Latino immigrants in the U.S. to send money to Latin America via WhatsApp and is expanding into broader cross-border financial products.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States (also operates with a remote HQ model)
- **Founded**: 2021
- **Founders**: Manuel J Godoy (Co-Founder & CEO), Bernardo Garcia (Co-Founder)

## Core Business
- **Primary Industry**: Financial Services – Remittances and cross-border payments.
- **Target Customers**: B2C – Latino immigrants in the United States sending money to family in Latin America (Mexico, Guatemala, Honduras, El Salvador, Colombia, Ecuador, Peru, and more).
- **Mission / Purpose**: To build the financial companion for Latino immigrants in the United States, starting with remittances and expanding into the broader financial life that follows.

## Products & Services
- **Félix WhatsApp Chatbot**: Core product – an AI-powered chatbot integrated into WhatsApp that allows users to send money to Latin America in three steps. No app download required. Supports payments via credit/debit card or cash, with recipients receiving funds in bank accounts or via store pickup.
- **Broader Financial Services (in development)**: Félix is expanding beyond remittances into additional financial services for Latino immigrants, including managing money across borders with trust, speed, and simplicity.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – $99.5M (as of May 2025) across six rounds (Pre-Seed, Seed, Series A, Series B). Annual Revenue reported at $1.5M.
- **Notable Investors/Partners**: QED Investors (led Series B), Castle Island Ventures (led Series A), Switch Ventures (led Pre-Seed), HTwenty, Monashees, General Catalyst Customer Value Fund.
- **Growth Signals**:
  - Processed over $6B in transactions since inception.
  - Headcount grew ~99.2% year-over-year to 261 employees (across 15 countries).
  - Expanded services to Guatemala and Honduras after initial focus on Mexico.
  - 93 active job postings (as of late 2025/early 2026), with yearly job posting growth of +389.5%.

## Competitive Advantages
- **Deeply integrated with WhatsApp**: Users can send money without leaving a chat app they already use, lowering barriers to adoption.
- **Latino-built, culturally tailored**: Team understands the financial, cultural, and emotional reality of sending money home; support in Spanish, 24/7.
- **Technology stack**: Combines AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible.
- **Top-tier investor backing**: Over $100M from respected global fintech and crypto investors, validating the model.

## Strategic Focus
- **Expansion into full financial services**: Moving beyond remittances to become the financial companion for Latino immigrants (e.g., savings, lending, credit).
- **Geographic growth**: Adding new sending corridors (e.g., El Salvador, Colombia, Ecuador, Peru) and recipient countries.
- **Product development**: Leveraging AI and chat-based interfaces to simplify more financial tasks.

## Why Work Here
- **Culture**: Described as a hyper-growth Series B company with a “legendary” mission – a group of high-performers united by an obsession with customer empowerment. Values include inclusion, speed, and impact.
- **Remote/hybrid policy**: Remote-first HQ in San Francisco, with offices in SF and distributed across 15 countries (including Mexico, Argentina, Brazil, Colombia, etc.). Offers flexibility.
- **Engineering & growth**: Strong emphasis on tech (101 employees in technical roles). Active hiring for senior software engineers, data analysts, credit risk analysts, fraud specialists, and product managers.
- **Notable perks**: Backed by top investors; opportunity to work on cutting-edge AI, blockchain, and stablecoin technology for a mission-driven product that serves an underserved market.

## Sources
1. [jobs.gem.com](https://jobs.gem.com/felix) – Career page and company data
2. [linkedin.com](https://linkedin.com/company/felix-pago) – Company details, workforce, and financials
3. [felixpago.com](https://www.felixpago.com/en/what-is-felix) – Product description and service regions
4. [felixpago.com](https://www.felixpago.com/en/life-at-felix) – Culture, milestones, and mission

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