---
title: 'Service Center Coordinator at Corvias Corporate Services, LLC'
canonical: 'https://feeny.ai/job/service-center-coordinator-corvias-corporate-services-llc-pm-7fcj2rgezbpp'
type: 'job'
last_seen: '2026-09-13'
---

# Service Center Coordinator at Corvias Corporate Services, LLC

- **Company:** Corvias Corporate Services, LLC
- **Location:** Pm
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/corviascorporateservicesllc/jobs/4399484009

## Job description

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

## Who We Are

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

While the role is remote, we do require that the successful candidate live within a reasonable driving distance to one of the 7 military bases where we have housing which are as follows: Ft. Rucker, AL, Ft. Riley, KS, Ft. Polk, LA, Ft. Meade, MD, Aberdeen Proving Grounds (APG), MD, Ft. Bragg, NC, and Ft. Sill, OK.

How You'll Contribute to the Team:

The Service Center Coordinator is a customer focused role and is responsible for entering work orders in the work order system, tracking progress through completion and adhering to standard operating procedures, ensuring an exceptional resident experience. This role will be accountable for ensuring work order documentation is organized, accurate, timely, and reliable, allowing leaders to make strategic decisions regarding resource allocation, work sequencing, and project interdependencies to ensure timely deliverables. This position requires excellent organizational and time-management skills, attention to detail, and the ability to communicate effectively with a high level of professionalism.

Primary Responsibilities Include:

- Support the productivity of the maintenance team by ensuring accurate and timely work order documentation in the property management software system, ensuring team can optimize time to focus on key priorities and meet metrics for customer satisfaction and service response times.
- Contribute to team goals by adhering to standard operating procedures for work order prioritization. Maintain in-depth knowledge of Company standard operating procedures and maintenance programs.
- Enter work orders and maintain accurate records of service requests, work orders, and customer interactions received from incoming calls to the work order line, call center emails, and the resident portal.
- Build and maintain effective working relationships with internal and external stakeholders, including residents and vendors.
- Communicate and coordinate planned service visits with residents, contractors, and maintenance team. Maintain consistent communication with assigned contractors, maintenance, and residents to follow up on activities to ensure timely completion of work.
- Demonstrate and maintain a working knowledge of accounting and control concepts and protocols. Enter purchase orders, link the PO to the work order, and ensure all purchase orders are accurately received in property management software system upon completion of work.
- Review work order details report for all work order priorities – open, closed and cancelled. Make corrections in system in accordance with policy.
- Escalate unresolved concerns to the Regional Service Coordinator.
- Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
- Other duties as assigned.

Role Specific Requirements Include:

- 2+ years of relevant work experience in property management and/or facilities operations with customer service experience and knowledge of residential maintenance operations.
- Knowledge of the invoice processing cycle from PO creation, matching invoice to work order, and payment processing.
- Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision through phone, email, and electronically through the resident portal.
- Ability to take personal responsibility for the quality and timeliness of work and achieve results with little oversight.
- Must be independent, self-motivated to be productive and efficient, and possess a positive attitude, operating well in a remote team environment that is focused on collaboration and accountability.
- Detail and process oriented with the ability to adhere to program guidelines and standard operating procedures and workflows to maintain efficiency and operational consistency.
- Must possess exceptional interpersonal skills with proven ability to engage and make connections with residents from diverse backgrounds.
- Ability to adapt to changing situations and customer needs.
- Demonstrable proactive approach to problem-solving with the ability to make decisions and address customer concerns effectively; willing to seek assistance/guidance when needed.
- Ability to work in a remote setting and manage multiple and competing priorities in a fast paced, dynamic environment, while being attentive to details.
- Customer-focused with empathy for the customer experience and the ability to interact with residents in a professional and courteous manner.
- Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. Proficiency utilizing property management software throughout the work order lifecycle.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

The hourly rate for this position is estimated to be $20.00 to $25.00 an hour depending on experience, skills, qualifications, and work location.

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

- A choice between two benefit-rich medical, dental and vision plans
- 401(k) with immediate 100% vesting and up to a 4% contribution match
- Generous paid time off that increases throughout your career
- 12 paid holidays
- Paid time off to volunteer
- 100% paid life and AD&D insurance
- Company paid short-term and long-term disability coverage
- Parental Leave
- Military Leave
- Flexible Spending Accounts (Health and Dependent Care)
- Complimentary Employee Assistance Program
- Tuition reimbursement to support growth and development

## Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about [Corvias’ External Recruiting Policy](https://s3.amazonaws.com/cor-humres-public/External+Recruiting+Policy.pdf).

Thank you for your interest.

## About Corvias Corporate Services, LLC

## Company Overview
- **One-liner**: Corvias partners with the U.S. military and higher education institutions to develop, manage, and innovate housing, energy, and infrastructure solutions that enhance community readiness and resilience.
- **Entity Type**: Private (Bootstrapped/Privately held, no public funding rounds disclosed)
- **Headquarters**: East Providence, Rhode Island, USA
- **Founded**: 2000 (founded by the Picerne family)
- **Founders**: John Picerne

## Core Business
- **Primary industry/industries**: Real estate development, property management, infrastructure development, energy management, and facilities management
- **Target customers**: B2G (Business-to-Government) – primarily the U.S. Department of Defense (military housing) and B2B – higher education institutions (student housing and campus infrastructure)
- **Mission or purpose statement**: To be personally committed to solving our partners' most difficult, systematic challenges by delivering generational solutions to create resilient communities. The company is rooted in the Latin phrase "by way of the heart" – leading with empathy, conscience, and community improvement.

## Products & Services
- **Military Housing Development & Management**: Design, build, finance, renovate, and operate on-base family housing for the U.S. Army and Air Force under long-term public-private partnerships (e.g., Fort Bragg, Fort Meade, Fort Riley, Fort Sill).
- **Higher Education Housing**: Development and management of on-campus student housing for university partners.
- **Energy Solutions**: Investment in high-efficiency energy assets (solar, geothermal, efficiency upgrades) to reduce utility costs and improve energy resiliency for partners.
- **Facilities Management & Maintenance**: Full-service property operations including custodial, maintenance, groundskeeping, and capital improvement programs.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over $2 billion in local economic impact generated through partnership projects; more than $1.5 billion invested in high-efficiency energy assets; over $2.8 billion (70%+) of total project spend directed to local and minority-owned businesses.
- **Notable Investors/Partners**: U.S. Department of Defense (Army, Air Force); multiple U.S. military installations; higher education institutions nationwide.
- **Growth Signals**: 25+ years of operations; partnerships nationwide; established a corporate foundation (Corvias Foundation) that has invested $15M+ in scholarships for military families; active hiring for roles across multiple states (Fort Bragg, Fort Meade, Fort Riley, Fort Polk, Fort Sill, Detroit, West Lafayette, Durham).

## Competitive Advantages
- **Long-term public-private partnership model**: Unlike traditional contractors, Corvias enters 50-year partnerships with the military and universities, aligning incentives for long-term asset quality and resident satisfaction rather than short-term profit.
- **Vertically integrated expertise**: Combines real estate development, property management, energy infrastructure, and community services under one roof, offering a "one-stop" solution for partners.
- **Community-first ethos**: The company donates thousands of employee volunteer hours annually, offers a 2:1 donation match, and has a foundation dedicated to military family education – creating deep trust with partners and residents.
- **Proven track record with the U.S. military**: Trusted partner to the Department of War for over two decades, managing critical housing infrastructure for service members and their families.

## Strategic Focus
- **Deepening military partnerships**: Expanding housing and infrastructure services across more Army and Air Force installations.
- **Energy resilience and sustainability**: Increasing investment in renewable energy and efficiency upgrades to help partners meet net-zero and resilience goals.
- **Enhancing resident experience**: Focusing on customer service excellence, modernizing housing stock, and building stronger community connections on bases and campuses.
- **Talent development**: Investing in employee growth through tuition reimbursement, scholarships for employees' children, and professional development programs.

## Why Work Here
- **Purpose-driven mission**: Employees directly contribute to the quality of life for military families and students – work that has tangible, positive impact on communities.
- **Culture of care**: The company explicitly prioritizes "caring for one another before just about anything else," with core principles of empathy, authenticity, humility, and commitment.
- **Generous benefits package**: Two medical and two dental plans, vision insurance, FSA, EAP, life and disability insurance, plus voluntary accident/critical illness/life insurance.
- **Time off for what matters**: Paid Time Off, Volunteer Time Off (8 hours paid/year), Parental Leave, Family Medical Leave, and flexible work arrangements for many roles.
- **Retirement savings**: 401(k) with company match, immediate vesting, post-tax contribution options, and access to professional investment advisors.
- **Learning and growth**: Tuition reimbursement, professional development opportunities, and annual scholarships (up to $50,000) for children of employees.
- **Diversity & Inclusion**: Committed to an inclusive environment; actively hires veterans and has taken the Veteran Hiring Pledge; over 70% of project spend goes to local, minority, and women-owned businesses.
- **Work environment**: Roles span on-site (military bases and campuses), remote (e.g., Staff Accountant, Marketing & Communications Coordinator), and hybrid arrangements depending on position.

## Sources
1. [Corvias.com – About Us](https://www.corvias.com/about-us)
2. [Corvias.com – Careers](https://www.corvias.com/careers)
3. [Corvias.com – Homepage](https://www.corvias.com/)
4. [Greenhouse Job Board – Corvias Corporate Services, LLC](http://job-boards.greenhouse.io/corviascorporateservicesllc)
5. [Indeed – Corvias Company Profile](https://www.indeed.com/cmp/Corvias-4/about)

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