---
title: 'Service Coordinator at AIP Connect'
canonical: 'https://feeny.ai/job/service-coordinator-aip-connect-whitby-65e06ef2zd78'
type: 'job'
last_seen: '2026-09-11'
---

# Service Coordinator at AIP Connect

- **Company:** AIP Connect
- **Location:** Whitby, Canada
- **Compensation:** $24–$28/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-05
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/aipconnect/f99cdfb0-cccc-4dc5-b46c-d9b5cf3b03dc

## Job description

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.

As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Schedule: Sunday to Thursday or Tuesday through Saturday

## What We Offer

- Group Health Insurance,
- Vision, and Dental
- RSP Plan with 4% company match
- Generous PTO Program
- Bonus Program
- Tuition Reimbursement
- A meaningful career in a vital industry
- Opportunity for growth within the company
- On-call responsibilities earn $80 per night

## Key Responsibilities

- Answer calls professionally and knowledgeably
- Match clients and Caregivers based on needs, skills, and location
- Maintain schedules, fostering quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Caregiver records
- Address client and Caregiver concerns as needed
- Communicate openly with colleagues, Caregivers, clients, and family members
- Uphold company policies, procedures, and business ethics
- Perform caregiving in emergencies if on-call

## Qualifications

- High integrityExcellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population is preferred
- Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility:  If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.

## About AIP Connect

## Company Overview
- **One-liner**: AIP Connect is a boutique recruitment and staffing agency that connects companies with top talent through a human-centric, high-touch approach.
- **Entity Type**: Private (Founded and bootstrapped by its CEO)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2006
- **Founders**: Nicol Kalman

## Core Business
- **Primary industry**: Staffing and Recruiting
- **Target customers**: B2B — primarily mid-to-large enterprises and agencies in sectors like technology, marketing, media, and professional services
- **Mission/purpose statement**: To connect the right people to the right employers with a refreshingly different approach — prioritizing authenticity, transparency, and long-term fit over volume.

## Products & Services
- **Executive Search / Permanent Recruitment**: Full-service headhunting for senior-level and specialized roles across account management, operations, data & analytics, human resources, and media.
- **Temporary Staffing**: Short-term and contract placements for roles needing immediate support, managed by a dedicated AIP Staffing Inc. division under Managing Director Leslie Barrow.
- **Freelance & Contracts**: A curated pipeline for companies needing flexible, project-based talent, ranging from creative to technical fields.
- **General Application & Pipeline**: An open channel for candidates to register interest even when no specific role is listed, allowing AIP to proactively match them to future opportunities.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Total headcount of ~29 employees (Year-over-Year growth: +15.4%, adding ~6 people); LinkedIn following of 8,192 (Yearly growth: +8.6%)
- **Notable Investors/Partners**: Bootstrapped — no external investors; key executives include Nicol Kalman (Founder/CEO), Kristine Sanderson (Partner, CHRL MHRM), Sarah Glynn (Snr. Recruitment Manager), and Leslie Barrow (Managing Director, AIP Staffing).
- **Growth Signals**: Active hiring across multiple geographies (Canada and US); 8 office locations; recent job postings for internal roles like Operations Systems Administrator signal internal scaling.

## Competitive Advantages
- **Truly human-centric**: Rejects algorithms and automated matching in favor of in-person briefings and deep conversations — a strong differentiator against large, tech-driven competitors.
- **Full transparency**: Communicates directly about salary, skill gaps, and role realities for both candidates and clients, building trust and reducing mis-hires.
- **Candidate-first philosophy**: Explicitly treats candidates as long-term partners, not commodities, focusing on fair compensation, career progression, and cultural fit.
- **Strong leadership team**: Led by an experienced founder and a team with deep industry knowledge and HR credentials (CHRL).

## Strategic Focus
- **Growth as a "connector" brand**: Emphasizing its role as a community builder that brings like-minded people together, rather than just a transaction facilitator.
- **Operational expansion**: Investing in internal systems and talent (e.g., Operations Systems Administrator) to support scaling across North America while maintaining its high-touch model.
- **AI as a support tool, not a replacement**: Leveraging AI to assist in resume review and candidate assessment, but explicitly keeping final decisions human — a balanced approach to technology.

## Why Work Here
- **Culture**: Described internally and externally as "refreshingly different" — values high integrity, openness, and a genuine commitment to people. The team is described as "born connectors."
- **Work environment**: Offers hybrid, remote, and on-site roles depending on the position and location. Geographies include Toronto, Vancouver, Montreal, Calgary, Halifax, Richmond (VA), and New York City.
- **Notable perks/engineering culture**: While the company is not a tech product firm, its internal use of AI in the hiring process shows a forward-looking, pragmatic attitude toward technology. The culture prioritizes low-ego, high-trust collaboration. Candidates are respected and never treated as commodities.
- **Alumni network**: Alumni have gone on to reputable firms like Wealthsimple, PwC Canada, Bell Media, and Spencer Stuart, reflecting a strong talent development environment.

## Sources
1. [aipconnect.com/about-us](https://aipconnect.com/about-us/)
2. [jobs.lever.co/aipconnect](https://jobs.lever.co/aipconnect)
3. [linkedin.com/company/anithing-is-possible-recruiting](https://linkedin.com/company/anithing-is-possible-recruiting)
4. [aipconnect.com/team/](https://aipconnect.com/team/)
5. [aipconnect.com/current-roles/](https://aipconnect.com/current-roles/)

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