---
title: 'Service Coordinator at XNRGY Climate Systems'
canonical: 'https://feeny.ai/job/service-coordinator-xnrgy-climate-systems-kenosha-0y0ctgeh8dmm'
type: 'job'
last_seen: '2026-10-20'
---

# Service Coordinator at XNRGY Climate Systems

- **Company:** XNRGY Climate Systems
- **Location:** Kenosha, WI
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/xnrgy-climate-systems/42cf4972-e1b7-44e6-a1f4-9fb3a3d9b7cb/application

**Skills:** ERP, CRM, Service platforms, HVAC, Manufacturing operations, Project coordination, French, Spanish

> The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for mission-critical data center customer accounts. This role manages service request intake, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment to ensur...

## Job description

## DATA CENTER HVAC SERVICE COORDINATOR

Location: Kenosha, Wisconsin

## COMPANY OVERVIEW

XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air-handling and liquid-cooling systems. With decades of HVAC engineering and manufacturing experience, we deliver innovative, energy-efficient solutions for hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, life sciences facilities, and other demanding industries.

## THE OPPORTUNITY

Join a rapidly expanding team supporting the advanced infrastructure powering global AI growth. As a Service Coordinator, you will help deploy XNRGY’s service operating model and work closely with customers, external partners, internal teams, and our national Field Service technician group.

## POSITION OVERVIEW

The Service Coordinator supports start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting to the Project Manager or Project Lead, this role manages service request intake, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management. Success in this role requires strong organizational skills, sound prioritization, and clear communication to keep teams aligned with commissioning schedules and customer needs.

## QUALIFICATIONS

- Three to five years of service or project coordination experience in manufacturing, HVAC, or a complex industrial environment.
- Experience with ERP, CRM, Procore or service management platforms.
- Demonstrated ability to coordinate across engineering, operations, and field teams.
- Willingness to travel to customer and project sites as needed.

## KEY RESPONSIBILITIES

Service Request Intake and Prioritization

- Receive, classify, and track customer requests related to service support, warranty, parts, and documentation.
- Prioritize requests with the Project Manager or Project Lead based on commissioning schedules and customer impact.
- Maintain an accurate tracker with clear statuses and timelines.
- Escalate risks and delays as needed.

Start-Up and Commissioning Support

- Coordinate responses across Engineering, Manufacturing, Purchasing, Logistics, and Quality, Health, Safety, and Environment (QHSE).
- Prepare readiness packages, including documentation bundles, checklists, and technical files.
- Support schedule tracking, readiness validation, and issue escalation.

Rework and Incomplete Unit Coordination

- Track punch-list items, parts delivery estimates, rework instructions, and completion.
- Follow up across teams to reduce cycle time and aging backlog.

Workforce Coordination

- Partner with Workforce Management by submitting staffing requests with clear scope, timing, and site requirements.
- Provide travel and logistics details to support technician deployment.
- Confirm readiness requirements, including documentation, site access, safety prerequisites, tools, and parts.
- Maintain visibility into deployment needs. Workforce assignment decisions remain with Workforce Management.

Communication and Reporting

- Prepare structured updates for the Project Manager or Project Lead and internal stakeholders.
- Facilitate coordination meetings, document action items, and follow up on commitments.
- Maintain dashboards for commissioning readiness, service request performance, and rework progress.

## FIRST-YEAR PRIORITIES

- Integrate service request intake with commissioning readiness workflows.
- Improve schedule adherence through better coordination of documents, parts, and field readiness.
- Reduce rework cycle time and backlog aging.
- Stabilize reporting tools and improve visibility into key metrics.
- Support the growth of service operations during a period of rapid expansion.

## SUCCESS MEASURES

- On-time start-up and commissioning
- Service request responsiveness and cycle time

## About XNRGY Climate Systems

## Company Overview
- **One-liner**: XNRGY Climate Systems designs and manufactures high-performance, sustainable thermal management and liquid cooling systems for mission-critical environments like data centers and clean rooms.
- **Entity Type**: Private (Growth/Expansion Stage)
- **Headquarters**: Mesa, Arizona, USA (with manufacturing in Montreal, Canada and operations in Mexico)
- **Founded**: 2019
- **Founders**: Wais Jalali (Founder & CEO) and Sham Ahmed (President Emeritus and Co-Founder)

## Core Business
- **Industries**: Industrial Machinery Manufacturing, Data Center Infrastructure, HVAC (Heating, Ventilation, & Air Conditioning), Clean Technology
- **Target Customers**: Hyperscale data centers, healthcare facilities, battery plants, pharmaceutical clean rooms, and life sciences operations (primarily B2B/Enterprise)
- **Mission/Purpose**: To redefine performance cooling by building the world’s most advanced and eco-friendly thermal management systems, focusing on energy efficiency, water conservation, and reducing carbon footprints for critical infrastructure.

## Products & Services
XNRGY offers a range of advanced hardware systems for precise climate control:
- **XNChiller**: Chillers utilizing oil-free, frictionless compressors with Aero-Lift™ bearing technology for high efficiency and reliability.
- **CRAH/CRAC Units**: Computer Room Air Handler/Conditioner units for modular capacity and redundancy.
- **XNFan**: High-efficiency fan arrays designed for N-1 redundancy with low noise and vibration.
- **AHU’s**: Custom Air Handling Units with intelligent control systems for reduced operating costs.
- **DAHU**: Ultra-precise dehumidification systems with leakage rates of less than 1%.
- **XNFilter**: Scalable air purification solutions featuring proprietary DFS (Disinfecting Filtration System) technology.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding (3 prior rounds, details undisclosed) / Headcount of 247 employees (+94.8% YoY) [linkedin.com]
- **Notable Investors/Partners**: Clients include Apple, Microsoft, Motorola, and Equinix. Certified by AMCA and AHRI for performance.
- **Growth Signals**: Explosive growth trajectory: 247 employees (+94.8% YoY) [linkedin.com]. Delivering 1.4 GW of thermal resilience to the Texas AI Corridor. Awarded a multi-year allocation (2026-2031) by a hyperscaler. Opened a 275k sqft "Mesa 1" facility in Arizona and began production on a second 330k sqft "Mesa 2" chiller plant.

## Competitive Advantages
- **Specialized Moat**: End-to-end focus on *waterless* and ultra-efficient cooling for high-density AI and hyperscale data centers in water-scarce regions (like the US Southwest). Addresses a critical bottleneck for AI infrastructure.
- **Proprietary Technology**: Patented Aero-Lift™ bearing technology and DFS filtration systems.
- **Speed & Scale**: Claims "fastest delivery in the industry" for modular CRAH units, combined with massive US manufacturing capacity scaling up to over 600k sqft.
- **Veteran Leadership**: Led by a team with over 40+ years of combined industry experience and certifications from ASHRAE and AMCA.

## Strategic Focus
- **Current Priorities**: Aggressive scaling of US manufacturing capacity (Mesa, AZ) to meet hyperscaler demand. Focus on liquid cooling and next-generation chiller technology for AI workloads.
- **Direction for Growth**: Deepening partnerships with hyperscale cloud providers and expanding physical footprint to serve the "AI Corridor" in Texas and the broader US market.

## Why Work Here
- **Impact**: The opportunity to work on critical infrastructure that powers AI and the internet, with a direct focus on sustainability and energy efficiency.
- **Growth Trajectory**: The company is experiencing hypergrowth (nearly doubling headcount YoY) with 54 active job postings, offering significant career advancement potential for early employees.
- **Culture**: Described as a team of problem-solvers driven by sustainability and innovation. Values include commitment to building a sustainable future.
- **Remote/Hybrid Policy**: Primarily **in-office** (Mesa, AZ and Montreal, Canada), typical for manufacturing and hardware engineering roles.
- **Engineering Culture**: Heavy emphasis on R&D, thermodynamics, and mechanical/electrical engineering. Roles available across Thermodynamics, Electrical Engineering, and Application Engineering.

## Sources
1. [xnrgy.com](https://xnrgy.com/) - Company Homepage
2. [xnrgy.com/our-story](https://xnrgy.com/our-story/) - Company History & Timeline
3. [linkedin.com](https://www.linkedin.com/company/xnrgy-climate-systems) - Employee Data & Growth Metrics
4. [builtin.com](https://builtin.com/company/xnrgy-climate-systems) - Company Profile & Job Listings

## Other roles at XNRGY Climate Systems

- [Technical Writer](https://feeny.ai/job/technical-writer-xnrgy-climate-systems-mesa-zczkvc46s7e2) — Mesa, AZ
- [Advanced Trainer](https://feeny.ai/job/advanced-trainer-xnrgy-climate-systems-mesa-h9zemn2e5m0n) — Mesa, AZ
- [Reliability Engineer](https://feeny.ai/job/reliability-engineer-xnrgy-climate-systems-mesa-1trb0xv3v90d) — Mesa, AZ
- [Administrative Assistant- Field Operations](https://feeny.ai/job/administrative-assistant-field-operations-xnrgy-climate-systems-amarillo-6tp619qdeq3m) — Amarillo, TX
- [HSE Specialist (2nd Shift)](https://feeny.ai/job/hse-specialist-2nd-shift-xnrgy-climate-systems-mesa-5yjg27ehqqe6) — Mesa, AZ
- [Executive Assistant](https://feeny.ai/job/executive-assistant-xnrgy-climate-systems-mesa-xe1ynvn40mnq) — Mesa, AZ
- [Sr. Product Engineer](https://feeny.ai/job/sr-product-engineer-xnrgy-climate-systems-mesa-gqpr471yz0tj) — Mesa, AZ
- [Senior Electromechanical Designer](https://feeny.ai/job/senior-electromechanical-designer-xnrgy-climate-systems-mesa-6jbdm0hmt3xx) — Mesa, AZ
- [Ingénieur mécanique principal / Lead Mechanical Engineer](https://feeny.ai/job/ingenieur-mecanique-principal-lead-mechanical-engineer-xnrgy-climate-systems-6s6s1ccpssw1) — Montréal, Canada
- [Technicien(ne) en soutien aux produits // Product Support Technician](https://feeny.ai/job/technicien-ne-en-soutien-aux-produits-product-support-technician-xnrgy-climate-9txb1qsspean) — Montréal, Canada