---
title: 'Service Delivery Coordinator at AirTrunk'
canonical: 'https://feeny.ai/job/service-delivery-coordinator-airtrunk-western-sydney-7y1dn7xantyn'
type: 'job'
last_seen: '2026-09-07'
---

# Service Delivery Coordinator at AirTrunk

- **Company:** AirTrunk
- **Location:** Western Sydney, Australia
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/airtrunk/jobs/7981478003

## Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

## Your Impact

As a Service Delivery Coordinator, you will report to the Service Delivery Director and be responsible for supporting the Service Delivery Managers/ Directors and Data Centre Operations Teams in all aspects of the Data Centre facility operations for the Asia region. Site based role.

Your main objectives will be to:

- Assist with onboarding new customers by coordinating introductory meetings, providing portal and Authorized Access List (AAL) requirement training, and assist with customer deliveries.
- Work with site Operations and Service Delivery teams to prepare customer reports, including Operations, SLA, Security, Escalation, change management, Smart Hands Services, and other requirements as required by the customer.
- Maintain customer trust payment task records (including cleaning, waste, rack energisations) ensuring the vendors are paid and clients are billed.
- Respond to customer requests and collaborate with the Operations team to resolve issues and escalations effectively.
- Support the Building Services Manager/Coordinator to ensure continuity of Soft Service Functions during periods of leave or unavailability.
- Schedule, coordinate and lead ongoing customer meetings and events.
- Maintain accurate and pertinent contact information for all customers.
- Prepare correspondence, memos, programs, organise & attend meetings and take minutes. Develop and maintain sufficient technical knowledge to enable accurate input to minutes, correspondence and reporting.
- Document and track all certificates of insurance for customers.
- Coordinate access, logistics, meeting room bookings, maintenance and Smart Hands requests in coordination with the Facilities Manager and Operations Team.
- Assist in maintaining lease related files & uploading documentation on SharePoint
- Ensure continuity of Operations through cross coverage for the SDC role.
- Establish and maintain positive relationships through regular interaction with internal and external customers and vendors.
- Use initiative to work across multiple teams, customers and stakeholders to ensure AirTrunk deliver best-in-class operational customer services.
- Take ownership in the role and relationship with customers. Ensure customer interactions are efficient, clear, straightforward and time critical.

## What You'll Do

As the Service Delivery Coordinator, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:

- Facilitate and document customer and operations meetings, and ensure all actions are recorded.
- Track progress and completion with action owners until completion.
- Respond to customer queries and work requests promptly and diligently. Ensure ongoing issues are followed up, tracked and closed out.
- Update and maintain trackers for customer-related auxiliary costs.
- Prepare customer and operational reports, ensuring accuracy and timely delivery.
- Draft customer supplemental service orders and proposals.
- Raise purchase order (PO) requests for vendors.
- Review customer contractual clauses to ensure compliance by the operations team.
- Assist in customer audits, ensuring main stakeholders are available and necessary documentation is prepared and available.
- Provide general administrative support required for the Service Delivery Team.
- Assist in resolving defects and ad hoc items in the customer’s ancillary spaces (offices, storerooms, SOR, shredder rooms).
- Ensure customer site interfacing documents and contact details are kept up to date.
- Facilitate onboarding and training of new customers in AirTrunk service management tools and operational processes.
- Liaise with AirTrunk Finance team to ensure customer purchase orders (POs) and invoices are accurate and processed in a timely manner.
- Ensure customer security protocols (e.g. government security clearances) are strictly adhered too and process customer access requests within agreed timeframes.

## What You'll Bring

To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meet the expectations of the role.

- Role will be based in Sydney, Australia. *Onsite – Fulltime, key to fulfilling duties for this role.
- Capability to learn and ramp up quickly, particularly in the first 6 months.
- You are an excellent communicator with the ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.
- You have strong time/organizational skills
- Ability to comprehend, analyse and interpret complex operational documents with attention to detail.
- Ability to understand that goals to be aligned to department and company goals.
- Other Skills – Proficiency in Microsoft Office suite – Word, Excel, Outlook, Project & MS Visio

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

## About AirTrunk

## Company Overview
- **One-liner**: AirTrunk is a hyperscale data centre specialist creating a platform for cloud, content and large enterprise customers across the Asia-Pacific & Middle East (APME) region.
- **Entity Type**: Private (backed by investors including Blackstone)
- **Headquarters**: Sydney, Australia
- **Founded**: 2015
- **Founders**: Robin Khuda (Founder & CEO)

## Core Business
- **Primary industry**: Hyperscale data centre development and operations
- **Target customers**: B2B – world’s largest cloud, content, and technology companies
- **Mission / purpose**: To scale and sustain the relentless growth of the region’s digital future by continuously redefining and delivering data centres that meet customer needs – sustainably.

## Products & Services
- **Hyperscale Data Centre Campuses**: End-to-end design, construction, and operation of large-scale data centres across APME. Delivered with industry-leading reliability, technology innovation, and energy/water efficiency at significantly lower build and operating cost.
- **Customer Solutions & Innovation**: Customised design, energy & climate solutions, product design, and site selection tailored for hyperscale customers.
- **Sustainability & Financing**: A$7 billion+ in sustainable financing; commitment to net zero emissions by 2030; dedicated social and environmental impact programs.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed as a private company; significant backing from Blackstone.
- **Key Metric**: Operates a growing platform of hyperscale data centres across Australia, Hong Kong, Japan, Malaysia, and Singapore, with total capacity expanding to 700MW+.
- **Notable Investors / Partners**: Blackstone (lead investor)
- **Growth Signals**: Rapid expansion since opening Australia’s first hyperscale data centres in 2017; now the largest and fastest growing data centre platform in Asia-Pacific & Japan (excl. China). Entry into new markets (Malaysia, Middle East) and ongoing expansion of existing campuses.

## Competitive Advantages
- **Hyperscale focus**: Pure-play hyperscale specialist with deep expertise in large-scale, energy-efficient data centre design and construction.
- **Cost leadership**: Proprietary designs and construction methodologies deliver significantly lower build and operating costs than competitors.
- **Sustainability**: First-mover on large-scale renewable energy procurement and net-zero targets, a key differentiator for ESG-conscious customers.
- **Customer relationships**: Trusted partner of the world’s most transformational technology companies, with a strong track record of on-time, on-spec delivery.

## Strategic Focus
- **Scale & sustainability**: Continue rapid geographic expansion across APME while achieving net zero emissions by 2030.
- **AI-driven growth**: Enable the region’s digital future accelerated by artificial intelligence, requiring increased data centre capacity.
- **Operational excellence**: Maintain industry-leading reliability, energy efficiency, and innovation across the full data centre lifecycle.

## Why Work Here
- **Culture & recognition**: Certified Great Place to Work® in Australia, Singapore, and Japan. Ranked top 10 in Australia’s Best Workplaces™ and recognised as one of Australia’s 2025 Best Workplaces™ in Technology.
- **Employee promise – “Grow@Hyperscale”**: Fast-track career growth, high-impact projects, and a chance to work with the largest technology companies in the world.
- **Benefits**: 26 weeks paid parental leave (primary caregiver), 6 weeks (secondary); Employee Assistance Program; AirFit wellness resources; Recharge Days (additional leave); weekly lunches, monthly social events, annual global get-together (AirTrunk Connect); 3 days paid volunteering leave per year; dedicated learning & development programs.
- **Flexibility**: Collaborative workplaces designed for best work with flexibility when needed (likely hybrid/flexible model).
- **Diversity & Inclusion**: Inclusive hiring practices (inclusive language in job ads, diverse interview panels, Work180 endorsement), Employee Resource Groups, and a DEI strategy focused on gender, race/ethnicity, and generational representation.
- **Locations**: Offices and data centres in Sydney, Melbourne, Singapore, Hong Kong, Johor Bahru (Malaysia), Tokyo, and Osaka.

## Sources
1. [AirTrunk About Page](https://airtrunk.com/about-airtrunk/)
2. [AirTrunk Homepage](https://airtrunk.com/)
3. [AirTrunk Careers](https://airtrunk.com/careers/)
4. [AirTrunk Candidate Guide 2025 (PDF)](https://airtrunk.com/wp-content/uploads/2025/05/AirTrunk-Candidate-Guide-2025.pdf)

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