---
title: 'Service Delivery Manager at Avertium'
canonical: 'https://feeny.ai/job/service-delivery-manager-avertium-united-states-cgsvhvt7kmjz'
type: 'job'
last_seen: '2026-09-07'
---

# Service Delivery Manager at Avertium

- **Company:** Avertium
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/avertium/62c421a7-820a-4064-9a08-44cc7442af3a

## Job description

Avertium is a cyber fusion and MXDR leader, delivering comprehensive security and compliance services to mid-market and enterprise customers. Our unique “Assess, Design, Protect” methodology addresses and improves security strategy, reduces attack surface risk, strengthens compliance, and provides continuous threat protection. Avertium maximizes customer security investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their security infrastructure is resilient and adaptive to evolving threats. That’s why customers trust Avertium to deliver better security, improved compliance, and greater ROI.

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

Responsibilities:

- Service Delivery/Operational Management:
- Prioritize and execute Avertium resources for customer contract support and delivery.
- Ensure customer satisfaction to meet CSAT objectives.
- Facilitate organizational consensus on complex issues.
- Provide strategic account support with technical and operational insights into industry trends and customer needs.
- Utilize extensive technical and business knowledge to guide organizational strategies and direction.
- Analyze and recommend solutions for senior management on strategic operational matters.
- Manage resource forecasting, requirements, and staffing to meet demand.
- Align delivery resources with business needs, optimizing staff talents.
- Support team execution by removing barriers.
- Foster a growth-oriented and high-performance work environment.
- Ensure adherence to HR, legal, financial, ethics, and governance policies.
- Enhance operational maturity within account portfolios.
- Customer/Relationship Management:
- Manage and grow executive customer relationships for strategic accounts.
- Resolve complex issues with significant business impact.
- Establish trusted advisor partnerships in service delivery management.
- Represent Avertium in industry organizations.
- Potential to act as Account Sponsor.
- Escalate major account issues to Leadership with solutions.
- Financial Management:
- Oversees financial execution of programs within the portfolio of accounts, aiming to meet or exceed the original Plan of Record.
- Maintains program budgets with the capability to present reliable forecasts.
- Collaborates with senior leadership to formulate corrective plans for addressing issues that impact financial performance.
- Shapes the strategic agenda and creates the context for successful partnerships that generate significant business.
- Leads the development of organizational business operating plans.
- Drives Avertium's business goals and initiatives to successful implementation within the organization.
- Manages and coaches the team to achieve best-in-class customer experience, reduce delivery costs, and attain trusted advisor status with customers.
- Partners across the business unit management team to achieve broader Avertium business targets.
- Identifies, develops, and drives tactical projects to support the SDM community in achieving business goals.

-

Qualifications:

- Required Skills:
- Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.
- Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne.
- Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.
- Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans.
- Proactively and effectively manages risk on high to very high-risk projects.
- Capable of developing and presenting high-impact messages to executive-level management.
- Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events.
- Shows strong ability to lead and coordinate teams, including both global and virtual teams.
- Exhibits strong negotiation skills within workgroups, customers, and Avertium management.
- Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.
- Ability to multi-task and find innovative solutions to problems.
- Preferred Skills:
- Ability to build & manage strong customer relationship at the executive level.
- Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations.
- Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact.
- Develops and consistently implements Quality and Continuous Improvement Plans.
- Demonstrates solid project budgeting and forecasting skills.
- Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.
- BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
- One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting.
- Three (3) to Five (5) years of information security or cyber security experience.
- Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Avertium

## Company Overview
- **One-liner**: Avertium is a managed cybersecurity and compliance services provider that delivers end-to-end security solutions, including Managed XDR, attack surface management, and AI safety, to mid-market and enterprise organizations.
- **Entity Type**: Private (backed by Sunstone Partners)
- **Headquarters**: Knoxville, Tennessee, United States
- **Founded**: 2019
- **Founders**: Not publicly available (led by CEO Vicente Velez)

## Core Business
- **Primary Industry**: Computer and Network Security / Managed Security Services
- **Target Customers**: Mid-market and enterprise organizations across 15+ industries
- **Mission/Purpose**: To deliver a more comprehensive, programmatic approach to cybersecurity that drives action on the ground and influence in the boardroom, enabling clients to focus on growth and innovation while ensuring resilient security infrastructure.

## Products & Services
- **Managed XDR & Security Operations**: 24/7 co-managed threat detection, automated response, and continuous monitoring via Cyber Fusion Centers, including Microsoft Defender XDR and Sentinel integration.
- **Attack Surface Management**: Consolidation of tools, posture enhancement, and continuous vulnerability testing to reduce risk and exposure.
- **Governance, Risk & Compliance (GRC)**: Expert-led services for audit, assessment, framework design (PCI DSS, ISO 27001, SOC 2, NIST, HIPAA, GDPR), and continuous compliance management.
- **AI Safety & Security**: Readiness and deployment services for Microsoft Copilot for Security, enabling security teams to leverage generative AI at machine speed.
- **Identity & Endpoint Management**: Configuration and management of Microsoft Entra ID, Active Directory, and Intune, with professional and MXDR support.
- **Data Security, Compliance & Privacy**: Solutions using Microsoft Purview and E5, combined with Avertium’s regulatory expertise.

## Market Standing
- **Valuation**: Not disclosed (Privately held)
- **Key Metric**: Annual Revenue of $34.4M (estimated); Total Funding not publicly disclosed (backed by Sunstone Partners)
- **Notable Investors/Partners**: Sunstone Partners (parent company); deep partnership with Microsoft (Microsoft security solutions, Defender, Sentinel, Purview, Copilot)
- **Growth Signals**: Over 1,200 customers across 15 industries; 900k+ devices under management; 400+ certifications; 24/7/365 Cyber Fusion Centers; LinkedIn followers grew 29.5% year-over-year.

## Competitive Advantages
- **Assess, Design, Protect Methodology**: A proprietary, flexible framework that adapts to any stage of a client’s security and compliance journey.
- **Microsoft Ecosystem Depth**: Specialized expertise in configuring and managing the full Microsoft security stack (Defender, Sentinel, Entra, Purview, Copilot), differentiating them from generalist MSSPs.
- **Human + Machine Fusion**: Combines 24/7 human expertise in Cyber Fusion Centers with integrated automation and threat intelligence, not just out-of-the-box tools.
- **Compliance as a Competitive Advantage**: Turns compliance burdens into strategic assets through expert-led, continuous management.

## Strategic Focus
- **Deepening Microsoft Alliance**: Maximizing ROI for Microsoft security investments and leading adoption of Microsoft Copilot for Security.
- **AI Readiness**: Helping clients prepare IT environments and teams for generative AI security tools.
- **Mid-Market Domination**: Targeting mid-to-large enterprises with a comprehensive, programmatic approach that larger consultancies may overlook.
- **Continuous Innovation**: Iterating on services to meet evolving threats, with a focus on attack surface management and AI safety.

## Why Work Here
- **Culture & Mission**: Emphasizes a team-oriented, "no weakness" ethos where employees tackle complex security challenges as a unit. The company values digging deeper and asking tough questions.
- **Growth & Learning**: Strong focus on continuous learning and skills evolution in a fast-changing cybersecurity landscape. Career growth is actively encouraged.
- **Remote/Hybrid Policy**: Hybrid and remote roles available (e.g., Security Solutions Architect is remote, US-based; some roles are on-site in Knoxville or Guadalajara, Mexico).
- **Employee Ratings**: 4.2/5.0 on LinkedIn (69 reviews), with strong scores for Work-Life Balance (4.6) and Compensation (4.3).
- **Global Presence**: Offices in Knoxville (HQ), Phoenix, and Guadalajara, Mexico, with a distributed workforce across the US, Mexico, and UK.

## Sources
1. [avertium.com](https://www.avertium.com/)
2. [jobs.lever.co](https://jobs.lever.co/avertium)
3. [linkedin.com](https://co.linkedin.com/company/avertium-cybersecurity)
4. [avertium.com/leadership-team](https://www.avertium.com/leadership-team)
5. [builtin.com](https://builtin.com/company/avertium)

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