--- title: 'Service Delivery Manager at BEES' canonical: 'https://feeny.ai/job/service-delivery-manager-bees-campinas-sao-paulo-czjdwnsbpcg2' type: 'job' last_seen: '2026-10-24' --- # Service Delivery Manager at BEES - **Company:** BEES - **Location:** Campinas São Paulo, Brazil - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-24 - **Apply:** https://job-boards.greenhouse.io/bees/jobs/8881881002 ## Job description ## About BEES Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! ## About the Role We are looking for a Service Delivery Manager to ensure a high-quality service experience for our strategic customers across digital products, applications, and platforms. In this role, you will be the main operational point of contact for customers, working closely with Support, Engineering, Product, and Customer Success teams to ensure service reliability, resolve critical issues, and continuously improve customer satisfaction. You will combine strong Service Delivery expertise with a customer-centric mindset, connecting technical operations with business needs and building trusted customer relationships. ## What you'll do - Own the end-to-end service delivery experience for strategic customers, ensuring service quality, reliability, and SLA compliance. - Act as the primary operational point of contact, building strong relationships with customers and internal stakeholders. - Lead the coordination of critical incidents, escalations, and crisis communication, ensuring timely resolution and clear communication. - Collaborate with Support, Engineering, Product, and Customer Success teams to address operational challenges and drive improvements. - Monitor service performance, customer satisfaction, and account health through key metrics and operational insights. - Identify recurring issues, manage follow-up actions, and drive continuous improvement initiatives. - Support Go-Live and Hypercare activities, ensuring operational readiness and a smooth customer experience. - Conduct service reviews, communicate performance results, and proactively identify risks and opportunities. ## What you’ll need - Bachelor's degree in Computer Science, Engineering, Information Systems, Technology, or related fields, or equivalent professional experience. - Solid experience in Service Delivery Management, Application Support, Technical Account Management, Customer Success, or Technical Operations. - Experience managing enterprise customers and working directly with technical and business stakeholders. - Strong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Service Level Management. - Familiarity with digital products, SaaS platforms, APIs, integrations, and cloud environments. - Experience managing critical incidents, escalations, SLAs, and service performance metrics. - Strong analytical, problem-solving, stakeholder management, and communication skills. - Experience with tools such as Jira, JSM, and Confluence. - Advanced English communication skills, both written and spoken. - Experience working in Agile software development or product environments. ## Nice to have - ITIL certification or equivalent practical experience. - Experience with B2B SaaS products, digital marketplaces, or global operations. - Familiarity with AWS, Azure, observability tools, and data platforms. - Knowledge of Customer Success metrics, such as CSAT, NPS, and Customer Health Scores What We Offer: - Performance based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - WellHub partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. For more information: [www.abinbev.com](http://www.abinbev.com/) ## About BEES ## Company Overview - **One-liner**: BEES is a global B2B digital commerce platform that connects retailers, brand owners, and distributors through an AI-powered ecosystem spanning ordering, delivery, payments, and insights. - **Entity Type**: Private (spin-off from AB InBev, co-created with Ambev) - **Headquarters**: Rotkreuz, Zug, Switzerland - **Founded**: 2020 (as a digital-first venture from AB InBev) - **Founders**: Co-created by AB InBev and Ambev (individual founder names not publicly disclosed) ## Core Business - **Primary industry**: B2B digital commerce platform; IT Services and IT Consulting (per LinkedIn) - **Target customers**: Small and medium-sized retailers (B2B), brand owners (fast-moving consumer goods), distributors - **Mission statement**: Making commerce better for retailers and sellers around the world ([bees.com/about](https://www.bees.com/about?noredirect=1)) ## Products & Services - **BEES Ordering**: AI-personalized shopping experience for retailers, with rewards and recommendations ([bees.com](https://www.bees.com/)) - **BEES Deliver**: Optimizes delivery territories, routes, and on-time execution for distributors - **BEES.ai**: Intelligence layer that transforms data from every touchpoint into smarter selling, execution, and planning - **BEES One**: Unified mobile app for retailers covering ordering, rewards, and remote sales support - **BEES Care**: Customer service solution with agent guidance and fast resolution - **Integrated Payments**: Flexible checkout options and operational efficiency tools - **Data Connect**: Delivers datasets directly into client systems for better commercial decisions - **Frontline Effectiveness Services**: Field performance optimization with AI-powered territory planning - **Integrated Marketing Campaigns**: Coordinated online/offline marketing during key selling moments ## Market Standing - **Valuation / Market Cap**: Not publicly available (private entity) - **Key Metrics**: - $15B GMV in Q1 2026 ([bees.com](https://www.bees.com/)) - 36M orders placed in Q1 2026 - 500+ sellers on platform - 200+ brand partners; $49B in annual orders through platform (2024) ([bees.com/about](https://www.bees.com/about?noredirect=1)) - **Notable Investors / Partners**: AB InBev and Ambev are the founding backers; portfolio includes 500 iconic brands (e.g., Budweiser, Stella Artois) - **Growth Signals**: - Active in 28 countries as of 2024 - Headcount: 468 employees (+2.3% YoY; +19 people); 32 active job postings (+966.7% YoY) - Geographical expansion into Africa, APAC; new HQ in Switzerland; offices in Hong Kong, New York, Brazil ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b)) ## Competitive Advantages - **Built on AB InBev’s expertise**: Decades of sales and distribution know-how embedded in the platform - **Direct retail network**: Access to 6+ million small and medium retailers worldwide - **AI-powered ecosystem**: BEES.ai connects all touchpoints (ordering, delivery, payments, service) for a single route-to-market view - **Multi-product offering**: Tailored solutions for retailers, brand owners, and distributors within one platform ## Strategic Focus - **Global expansion**: Continuing to enter new markets in Africa and APAC - **AI-first transformation**: Deploying AI to personalise recommendations, optimise logistics, and improve commercial execution - **Deepening partner ecosystem**: Onboarding more brand owners and third-party distributors to digitise route-to-market - **Scaling payments**: Expanding integrated payment solutions to drive operational efficiency ## Why Work Here - **Culture**: "We dream big, lead with purpose" – values include "We thrive when the customers thrive", "We put the hive first", "We deal in data not hype", "We are drawn to growth", "We buzz with passion" ([builtin.com/company/bees](https://builtin.com/company/bees)) - **Work location**: Onsite-first – physical offices in Zug (Switzerland), New York (USA), São Paulo, Campinas (Brazil), and Hong Kong (China) - **Perks & benefits**: Health insurance, dental, family medical leave, generous parental leave, performance bonuses, employee discounts, tuition assistance, apprenticeship programs, legal assistance - **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups - **Engineering culture**: 137 technical staff (16% of total 468) across roles in product, analytics, engineering, and data science ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b)) - **Company rating**: 3.3/5 on LinkedIn (641 reviews) – Work-Life 3.2, Compensation 3.5, Culture 3.1, Career 3.2 ## Sources 1. [bees.com – Careers](https://www.bees.com/careers) 2. [bees.com – About](https://www.bees.com/about?noredirect=1) 3. [bees.com – Home](https://www.bees.com/) 4. [linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b) 5. [builtin.com/company/bees](https://builtin.com/company/bees) ## Other roles at BEES - [Data Product Manager - Grow & Logistics](https://feeny.ai/job/data-product-manager-grow-logistics-bees-sao-paulo-072b8qtc7z2w) — São Paulo, Brazil - [Intermediate Data Engineer](https://feeny.ai/job/intermediate-data-engineer-bees-campinas-sao-paulo-7ff2bmrrc09h) — Campinas São Paulo, Brazil - [Data Product Manager](https://feeny.ai/job/data-product-manager-bees-campinas-sao-paulo-90pfaf1v24ez) — Campinas São Paulo, Brazil - [Senior Frontend Developer](https://feeny.ai/job/senior-frontend-developer-bees-campinas-sao-paulo-8gas2xkzn1xf) — Campinas São Paulo, Brazil - [Senior Product Designer, Design Systems](https://feeny.ai/job/senior-product-designer-design-systems-bees-campinas-sao-paulo-ndqw65gmfyyf) — Campinas São Paulo, Brazil - [Global Business Analyst Sales Insights](https://feeny.ai/job/global-business-analyst-sales-insights-bees-sao-paulo-pmcsh3sqq1wa) — São Paulo, Brazil - [Intermediate Java Developer](https://feeny.ai/job/intermediate-java-developer-bees-campinas-sao-paulo-mtsfvyw2bwnd) — Campinas São Paulo, Brazil - [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-bees-campinas-sao-paulo-9pa8p6drjapx) — Campinas São Paulo, Brazil - [AI Engineer](https://feeny.ai/job/ai-engineer-bees-campinas-sao-paulo-xhjam9p6a5yk) — Campinas São Paulo, Brazil - [Staff Full-Stack Engineer - Data Intensive Web-Applications - Personalization](https://feeny.ai/job/staff-full-stack-engineer-data-intensive-web-applications-personalization-bees-4t9vk5ap66pp) — Campinas São Paulo, Brazil