---
title: 'Service Delivery Manager at Pico'
canonical: 'https://feeny.ai/job/service-delivery-manager-pico-pune-05z9dz4m60gs'
type: 'job'
last_seen: '2026-11-10'
---

# Service Delivery Manager at Pico

- **Company:** Pico
- **Location:** Pune, India
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/picoquantitativetrading/jobs/4727052006

## Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role:

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share.  The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally.  The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.  This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement.  Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

- Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
- Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
- Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
- Own key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection
- Provide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders
- Lead and act as subject matter expert on assigned projects
- Build strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team
- Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions.
- Lead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
- Create and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):
- Create, maintain and share project plans
- Drive calls and written communications with clients and act as key touchpoint for ongoing activity
- Lead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)
- Navigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs
- Make necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues
- Evaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance
- Effectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales
- Complete the “permit to operate” process to hand over large client initiatives to Service Operations
- Collaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.
- Occasional weekend work needed to support internal and external migration work

Education, skills and background (incl. Education and Experience Requirements)

- Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning
- Ideally 10+ years’ relevant experience including PMP, Prince2 or PSM certification
- Strong organizational and time management skills with the ability to work autonomously and as a team player
- Ability to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards
- Financial market awareness including areas such as market participants, trading, market data and regulatory themes
- Strong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection
- Expertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution
- Advanced stakeholder management and escalation leadership across complex, multi‑party environments
- Highly developed decision‑making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity
- Experience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency
- Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation
- Excellent written and verbal communication skills and ability to engage with senior management and sensitive clients
- Strong proficiency in MS PowerPoint, Excel, Word and MS Project

AMRS hours Shift

-

- 5 days per week - Tuesday - Saturday
- Weekday hours (Mon-Fri) - 19:30pm - 04:00am
- Weekend hours - 19:30pm - 04:00am

Working Arrangements

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

## IMPORTANT DATA PRIVACY INFORMATION:

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, [View Here](https://go.pico.net/l/128111/2023-05-01/4s49my/128111/1682995105w7mQ7hz0/Pico_Job_Candidate_Privacy_Notice.pdf).

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

## About Pico

## Company Overview
- **One-liner**: Pico provides mission-critical trading infrastructure, global connectivity, market data, analytics, and software to financial institutions.
- **Entity Type**: Private (Venture-backed; last known funding: Private Equity round in 2022)
- **Headquarters**: New York, New York, United States
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services – Trading Infrastructure, Market Data & Analytics
- **Target Customers**: B2B – exchanges, market makers, banks, brokers, asset managers, hedge funds, and quantitative trading firms across the Americas, Europe, and Asia-Pacific
- **Mission or Purpose Statement**: “Data you can trust. Data that moves fast. Data anywhere to anywhere.” (from pico.net)

## Products & Services
- **Global Market Services (PicoNet™)**: Ultra low-latency, fault-tolerant connectivity to over 900 exchange and venue products worldwide, delivered over a private global network with deterministic latency between major financial centers. Includes colocation in 55+ tier‑1 data centers (e.g., NY4, LD4, TY3) and 24/7 managed services.
- **Enterprise Data & Analytics (Corvil)**: Packet-level network capture and observability platform providing nanosecond-resolution latency measurement for every order, SLA proof, and actionable intelligence via REST, Splunk, and Kafka.
- **Data & Trading Execution Software (Redline)**: High-performance, low-latency API for normalized market data and order execution, supporting both software and FPGA‑accelerated deployments across asset classes.
- **Managed Services**: Firms can run Pico infrastructure self-managed or opt for 24/7 managed services via Pico’s global Service Operations Center.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of USD 391.4 million (7 rounds); annual revenue estimated at USD 78.2 million (LinkedIn)
- **Notable Investors/Partners**: Golden Gate Capital (lead in 2022 Private Equity round), Intel Capital (lead in 2020 Series C). Other investors include Nokia, IPC Systems, Bank of America Merrill Lynch.
- **Growth Signals**: Headcount of 302 employees (+5.8% YoY). Recent awards: TradingTech Insight Awards Europe 2025 (“Best Time Stamping/Latency Measurement System”) and American Financial Technology Awards 2025 (“Best Data Analytics Provider”). Acquisitions: Corvil (2019) and Redline Trading Solutions (2022). Active job postings increasing (+176.9% yearly).

## Competitive Advantages
- **Proprietary Physical Infrastructure**: Colocation inside 55+ exchange‑adjacent data centers (public clouds cannot offer this).
- **PicoNet™ Private Network**: Deterministic, sub-millisecond latency between major financial hubs.
- **Full-Stack Integration**: Single API for market data, order execution, and packet-level analytics across all asset classes.
- **Hybrid Cloud Flexibility**: Bridge between colocated infrastructure and public cloud workloads.
- **24/7 Managed Services**: Reduces complexity for firms expanding into new asset classes or regions.

## Strategic Focus
- Expand into new asset classes, including digital assets.
- Deepen analytics and observability capabilities (Corvil platform).
- Grow hybrid cloud architectures that combine low-latency colocation with public-cloud flexibility.
- Scale global managed services to reduce operational overhead for clients.

## Why Work Here
- **Culture**: Emphasizes diversity, equity, and inclusion, with employee resource groups such as the Pico Women’s Network. Described as “a team passionate about delighting clients” and “united by a shared passion for technology.”
- **Work Model**: In‑office roles (jobs listed as “In-Office” on Built In). Office locations in all major financial centers (New York, London, Tokyo, Hong Kong, Singapore, etc.).
- **Engineering Focus**: Build and maintain the infrastructure that powers global electronic markets. Technology stack includes low-latency networking, FPGA, real-time analytics, and high‑performance APIs.
- **Perks & Benefits**: Not detailed in search results, but the company offers career growth across multiple departments (engineering, SRE, network operations, product management).

## Sources
1. [pico.net](https://www.pico.net/)
2. [linkedin.com](https://www.linkedin.com/company/picotrading)
3. [builtin.com](https://builtin.com/company/pico-0)
4. [greenhouse.io](http://job-boards.greenhouse.io/picoquantitativetrading)

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