---
title: 'Service Delivery Optimization Consultant - East Coast at Phamily'
canonical: 'https://feeny.ai/job/service-delivery-optimization-consultant-east-coast-phamily-new-york-yzfa39ngfaes'
type: 'job'
last_seen: '2026-09-13'
---

# Service Delivery Optimization Consultant - East Coast at Phamily

- **Company:** Phamily
- **Location:** New York, NY
- **Posted:** 2026-01-06
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5056222008

## Job description

Service Delivery Optimization Consultant - East Coast/NYC

Location: East Coast, on-site at client sites or NYC office

Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote

Job Reports To: Director of Service Delivery

Two different comp levels: Engagement Manager OTE up to $210,000, Senior Engagement Manager (additional experience required) OTE up to $275,000

This position is not eligible for visa sponsorship.

## About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

## Role Description

The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes.

You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.

## Key Responsibilities

Client Engagement & Relationship Management

- Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
- Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
- Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics — anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
- Operate with high ownership in ambiguous environments, making decisions that move programs forward.

Performance Monitoring & Optimization

- Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization
- Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement
- Lead continuous optimization efforts to expand program impact and long-term value

Training & Change Management

- Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.

Cross-Functional Collaboration

- Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
- Contribute to the development of playbooks, SOPs, and best practices that scale across programs

## Requirements

- Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
- 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
- Proven experience driving performance, revenue targets, net retention rates, or program growth.
- Experience coordinating or overseeing service delivery to clients or through external vendors.
- Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
- Excellent communication, facilitation, and relationship-building skills.
- Ability to operate with ownership in fast-paced, evolving environments.
- Ability to interpret performance data and develop actionable insights.

## Preferred Requirements

- Experience with provider groups, ACOs, or health systems.
- Familiarity with EHR workflows and care management platforms.

Our Compensation & Benefits

- Two different comp levels: Engagement Manager OTE up to $210,000, Senior Engagement Manager (additional experience required) OTE up to $275,000
- Medical, dental, and vision coverage for employees and dependents at a nominal cost
- Paid maternity leave
- FSA and Dependent Care account options
- 401(k) Eligibility after 6 months of full-time employment
- Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

## Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

## About Phamily

## Company Overview
- **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team.
- **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025)
- **Headquarters**: Cincinnati, Ohio, United States
- **Founded**: 2013
- **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO)

## Core Business
- **Primary industry**: Healthcare technology – chronic disease management, care management, and population health.
- **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs).
- **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation.

## Products & Services
- **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions.
- **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff.
- **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage.
- **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets.
- **Growth Signals**:
  - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses).
  - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year.
  - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth.
  - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling.
  - Described as an “eight-figure business” without needing institutional capital prior to the $25M round.

## Competitive Advantages
- **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally.
- **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions).
- **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling.
- **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations.

## Strategic Focus
- **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs.
- **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients.
- **Key hires** in product, revenue, clinical programs, and engineering to support growth.

## Why Work Here
- **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently.
- **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup.
- **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations.
- **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI.
- **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page).

## Sources
1. [phamily.com](https://phamily.com/)
2. [phamily.com/about](https://phamily.com/about/)
3. [cbinsights.com](https://www.cbinsights.com/company/phamily)
4. [linkedin.com](https://www.linkedin.com/company/jaan-health)
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily)
6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights)

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