---
title: 'Service Delivery Representative at Revivn'
canonical: 'https://feeny.ai/job/service-delivery-representative-revivn-brooklyn-eyf43c539hyx'
type: 'job'
last_seen: '2026-11-10'
---

# Service Delivery Representative at Revivn

- **Company:** Revivn
- **Location:** Brooklyn, NY
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/revivn/jobs/5284594007

## Job description

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Adobe, Block, Etsy, Justworks, and Teach for America, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.

We're looking for a Service Delivery Representative to join our new Customer Experience team. This role keeps our day-to-day pickups moving and owns our onsite services from first customer call to final confirmation. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and any job that needs a team on site.

Part of the job is coordinating and scheduling projects with our largest enterprise customers to elevate their experience with Revivn. This includes assigning the best partners and handling exceptions. The other part is customer-facing. When a customer needs an on-site project, you scope it with them, plan it with our partners, and run it through to completion. This will include travel to partner sites around the domestic US. You are the one person the customer and our account team can count on to know where the job stands.

Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.

## What you'll do

Onsite Services and Project Management

- Own each onsite project end to end: scope, schedule, partner assignment, site requirements, day-of execution, and closeout
- Join customer calls to scope the work. Confirm locations, device counts, equipment, building rules, timelines, and what the customer expects to receive at the end.
- Collect what the site needs before the job, not the day of: COIs, building access and loading dock details, union requirements, crew names, and access or ticket numbers.
- Build and share a clear plan for each project, and keep the customer, account manager, and partners updated as it moves.
- Be on site or on call during larger projects to solve problems in real time.
- Confirm completion with the customer and hand off what was collected so reporting, billing, and earnings can close.

Pickup Coordination

- Schedule and manage domestic pickups in our logistics platform, including partner assignment, appointments, and freight handoffs.
- Monitor active pickups and shipments and catch exceptions early: no-shows, missed windows, short trucks, and scope changes.
- Give our Customer Experience Associate fast, accurate answers on pickup status, ETAs, and next steps so customers get updates without waiting on a chain of messages.
- Escalate delays, service failures, and safety concerns to the right partner or teammate quickly.

Partner and Vendor Coordination

- Work day to day with our regional logistics partners and specialized vendors: quotes, scheduling, site requirements, and performance.
- Track partner reliability, cost, and on-time performance, and flag recurring issues.
- Keep vendor records current, including COIs, onboarding documents, and price lists.

Data, Reporting, and Process

- Keep pickup and project data accurate across our logistics platform, customer app, and internal tools.
- Report on pickup and project performance: on-time rate, time from request to scheduled, partner failures, and cost per job.
- Document how onsite jobs run so each one is easier than the last, and use AI tools such as Claude and ChatGPT to automate repeatable work.

## What we're looking for

Required

- 2+ years of experience in logistics, dispatch, field operations, or project coordination
- Experience running projects with outside vendors or field teams, where the plan changes and you still deliver
- Comfortable talking with customers directly, including IT, facilities, and security teams at business customers
- Strong attention to detail. You confirm the details before the truck rolls, not after
- Comfortable working with spreadsheets, logistics or TMS software, and multiple systems at once
- Strong written and verbal communication, with the ability to give a clear status update in a few lines
- Able to manage many open pickups and projects at once and prioritize well

## Preferred

- Experience with IT asset disposition, data-center decommissions, office moves, or white glove logistics
- Experience with COIs, building access requirements, or union buildings in the NYC area
- Experience with a ticketing or project management tool

## Who you are

- You take ownership. When a project is yours, you see it through until the customer confirms it is done
- You stay calm when plans change the morning of and you find a way to keep the job moving
- You would rather ask the extra question on the scoping call than learn the answer on-site
- You want to build how this work gets done, not just follow a checklist

Other things to know

- This role reports to our Director of Customer Experience
- You'll work closely with every team at Revivn
- Some local travel to customer sites is expected, with occasional travel across the U.S. for larger projects

If this sounds like you, apply! If you don't meet all of the qualifications but think you could be a good match, we'd still love the chance to review your application.

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

The salary for the Service Delivery Representative is expected to be between $70,00-85,000 per year. Actual compensation packages are based on several factors that are unique to each specific candidate, including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. The compensation package also includes medical, dental, and vision coverage, along with a 401(k) plan.

## About Revivn

## Company Overview
- **One-liner**: Revivn is a hardware lifecycle management platform that helps enterprises securely and sustainably retire, repurpose, and recycle outdated IT equipment, with a social mission to bridge the digital divide.
- **Entity Type**: Private (Public Benefit Corporation)
- **Headquarters**: Brooklyn, New York, USA
- **Founded**: 2012
- **Founders**: John Fazzolari and Anthony Serina (co-CEOs)

## Core Business
- **Primary industry**: Hardware lifecycle management, IT asset disposition (ITAD), e-waste recycling, and social impact
- **Target customers**: B2B, Enterprise (companies like Instacart, Qualtrics, X, Gensler, Allbirds, Lyft)
- **Mission or purpose statement**: "To provide the world access to a computer" — Revivn is a Public Benefit Corporation that combines a for-profit model with a public benefit mission: repurposing enterprise hardware to give underserved communities access to technology.

## Products & Services
- **Hardware Lifecycle Management (Full-Service)**: End-to-end management of enterprise hardware from procurement to retirement, including secure data sanitization (meeting DOD/NIST 800-88 standards), logistics, and recycling.
- **Revivn App (Software)**: A platform to schedule pickups, track assets, build automated workflows, and view reporting and compliance documentation — all in one place. Integrates via API with IT software stacks.
- **Data Security & Compliance**: Certified in ISO 9001, 45001, & 14001. Data sanitization exceeds government standards.
- **Social Good / Donation Program**: Partners with non-profits to provide repurposed devices and tech access to underserved communities. Clients can choose to "get back" (receive funds for assets) or "give back" (donate to communities).
- **Onsite Service**: Field technicians come to client locations anywhere in the world for pickups, data wiping, and asset management.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 150 employees worldwide; thousands of enterprise hardware assets repurposed annually
- **Notable Investors/Partners**: Clients include Instacart, Qualtrics, X, Gensler, Allbirds, Lyft. Partners with non-profit organizations for device donation.
- **Growth Signals**: Expanded to 15+ cities globally (New York, Boston, Washington DC, Atlanta, Chicago, Nashville, Austin, Denver, Salt Lake City, Phoenix, Portland, Seattle, San Francisco, Dublin, Paris, London, Berlin). Growing headcount from 120 to 150+ employees. Actively hiring across sales, marketing, operations, and IT.

## Competitive Advantages
- **Integrated full-stack model**: Unlike pure recyclers or pure software vendors, Revivn offers hardware, software, and service in one unified solution — from pickup to secure data destruction to donation or resale.
- **Public Benefit Corporation status**: Differentiates on social mission — clients can simultaneously meet sustainability goals, security compliance, and corporate social responsibility (CSR) targets.
- **Enterprise-grade security & compliance**: Certified in ISO 9001, 45001, & 14001; data sanitization meets DOD and NIST 800-88 standards.
- **Global onsite presence**: Field technicians available in major cities worldwide, enabling enterprise-scale logistics.
- **Strong client roster**: Proven track record with high-profile tech and consumer brands.

## Strategic Focus
- **Scaling the social impact model**: Expanding the "give back" donation program to put more computers into underserved communities.
- **Geographic expansion**: Growing presence across the US and into Europe (Dublin, Paris, London, Berlin).
- **Software & API development**: Deepening integrations with enterprise IT stacks to automate hardware lifecycle workflows.
- **Sustainability leadership**: Positioning as the go-to solution for companies needing to meet ESG (Environmental, Social, Governance) goals around e-waste and digital equity.

## Why Work Here
- **Mission-driven culture**: Employees work with purpose — every device repurposed helps bridge the digital divide. The company is a certified Public Benefit Corporation.
- **Growth & learning**: "Learning-by-doing" culture; career development encouraged even without formal background. Opportunities to explore different roles.
- **Hybrid schedule**: In-office culture with flexibility — remote Wednesdays year-round, plus additional remote Fridays in summer. Work-from-anywhere weeks available.
- **Benefits**: Medical, dental, vision, 401(K) matching, equity grant options, commuter benefits (including Citi Bike discounts), and PTO.
- **Flat hierarchy**: "Ideas flow without red tape or hierarchy" — a dynamic, growing team where motivation, curiosity, and social consciousness are celebrated.
- **Global team**: 150+ employees across 15+ cities worldwide, with offices in Brooklyn (HQ) and San Leandro (facility).

## Sources
1. [revivn.com](https://www.revivn.com/)
2. [revivn.com/careers](https://www.revivn.com/careers)
3. [revivn.com/our-story](https://www.revivn.com/our-story)
4. [builtin.com](https://builtin.com/company/revivn)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/revivn/jobs/5040899007)

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