--- title: 'Service Delivery Specialist at Check Technologies' canonical: 'https://feeny.ai/job/service-delivery-specialist-check-technologies-remote-sxvbndheb2rk' type: 'job' last_seen: '2026-09-16' --- # Service Delivery Specialist at Check Technologies - **Company:** Check Technologies - **Location:** Remote - **Compensation:** $141k–$182k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.ashbyhq.com/check-technologies/21e30c57-bc9a-43ae-9f76-398e77714a07 ## Job description ## About Check Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it. We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive. On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. [Check out our origin story!](https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link) Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. [See how it works for our partners.](https://www.checkhq.com/partners) ## The role Our Operations team is scaling fast to meet the growing needs of our partners and product. As a Service Delivery Specialist, you'll be essential to how we run at the problem, protect partner trust, and deliver exceptional service at scale. You’ll work across Operations, Engineering, Product, and Support to stabilize high-impact workflows, resolve complex issues across payroll, tax, compliance, and money movement, and shape how we deliver service as we grow. If you're energized by solving messy problems, thinking big while working small, and turning complexity into clarity, this is your role. In this role, you will: - Jump in quickly to triage and resolve complex partner escalations across payroll, tax, compliance, and money movement, bringing clarity to ambiguity and acting as a trusted subject matter expert. - Monitor partner Slack channels and respond with urgency, ownership, and a bias for clarity and resolution. - Deliver high-touch service to a concentrated portfolio of Check's largest partners. - Dig into trends across escalations to uncover root causes, connect the dots, and recommend high-leverage improvements across product, process, and service delivery. - Drive visibility and accountability by surfacing key themes, metrics, and risks to leadership, turning signals from the field into actionable priorities that reduce partner friction and improve how we operate. - Partner cross-functionally with Ops, Product, and Engineering to close loops on edge cases, streamline workflows, and simplify for scale. - Take ownership of internal and partner-facing documentation, ensuring materials stay up to date, easy to follow, and aligned with evolving processes and regulations. Tools for the job Many backgrounds could fit this role, but ideal candidates will have some or all of the following: - 5+ years in operations, service delivery, support or closely related role, including direct experience with payroll and/or tax operations. - Experience in a B2B SaaS or Fintech organization. - Proven ability to operate with urgency and ownership in high-complexity, fast-moving environments. - Strategic problem-solver who’s equally comfortable rolling up their sleeves and stepping back to improve the system. - Strong communicator across technical and non-technical audiences, especially in ambiguous or high-pressure moments. - Passion for improving systems at the root and delivering high-quality, reliable service. - Experience using structured data to identify trends and drive improvements. - Familiarity with tools like Slack, Claude Cowork, Notion, and Zendesk. Travel & Office Policy The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. -- Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants. ## About Check Technologies ## Company Overview - **One-liner**: Check provides a payroll-as-a-service API that enables software platforms to embed and scale native payroll solutions for their customers. - **Entity Type**: Private (Series C) - **Headquarters**: New York, United States - **Founded**: 2019 - **Founders**: Andrew Brown (CEO) ## Core Business - Primary industry: Payroll Infrastructure / Embedded Payroll - Target customers: B2B vertical SaaS platforms, HR platforms, time-tracking platforms, and other software companies (e.g., Homebase, Wave) that want to offer payroll to their users - Mission or purpose: To build and power the next generation of payroll businesses by providing the most flexible and reliable embedded payroll infrastructure. ## Products & Services - **Embedded Payroll API**: A core set of APIs and tools that allows platforms to build a native payroll product covering money movement, tax calculation and filing, real-time payments, custom pay rates, and deductions. - **Drop-in Components**: Pre-built, customizable UI components enabling partners to launch a payroll product quickly without deep payroll expertise. - **Add-on Benefits Marketplace**: Infrastructure for partners to offer and manage ancillary revenue streams including health benefits, 401k, and workers’ compensation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: $31.2M estimated annual revenue (2024), up from $19.1M in 2023 (via Latka). Total funding of $119M. - **Notable Investors/Partners**: Stripe, Thrive Capital, Bedrock. Partners include Homebase and Wave. Over 65 platform partners use Check's embedded solution. - **Growth Signals**: Processed over $15 billion annually and serves 35,000+ businesses. Revenue grew roughly 63% from 2023 to 2024. Employees grew from ~155 in 2023 to ~169 in 2026. Over 35 active job postings with 176.9% yearly growth. ## Competitive Advantages - **Category Creator**: Invented the "embedded payroll" model, giving them deep expertise and a first-mover advantage. - **Platform Focus**: Unlike direct payroll services (Gusto, ADP), Check does not compete with its partners. It acts solely as an infrastructure layer, aligning incentives with the platforms that integrate it. - **Scalability**: Their API-first design allows partners from startups to public companies to offer payroll at any scale without needing to hire payroll experts. - **Ecosystem Depth**: Handles not just payments, but complex tax compliance, fraud protection, garnishments, and benefits administration. ## Strategic Focus - Continuing to deepen their platform with more complex features (benefits, 401k, workers comp). - Scaling their partner network across different verticals and geographies. - Investing in automation and reliability to handle increasing payroll volume. - Growing their workforce significantly, particularly in engineering and partner support roles. ## Why Work Here - **Remote-first, but with strong in-person culture**: The team has vibrant hubs in San Francisco (SoMa) and New York (Union Square). They emphasize coming together for collaboration, team hangs, and off-sites. - **Generous benefits**: Includes high-quality medical, dental, and vision insurance; up to 16 weeks of paid parental leave; $2k annual learning budget; a MacBook and $1k home office stipend; $100 monthly internet/phone reimbursement; flexible vacation and sick leave; weekly pay (every Friday). - **Engineering culture**: Focus on building bold solutions with a "think big, work small" and "simplify for success" mentality. The team is described as cross-functional and collaborative. - **Growth stage**: With ~169 employees and over 35 open positions, it is a high-growth stage company where new hires can have significant impact. - **High talent density**: Team members frequently come from top companies like Gusto, Stripe, Plaid, Checkr, ADP, and Twilio. ## Sources 1. [checkhq.com](https://www.checkhq.com/) 2. [checkhq.com/company/careers](https://www.checkhq.com/company/careers) 3. [linkedin.com/company/check-technologies](https://www.linkedin.com/company/check-technologies) 4. [getlatka.com/companies/check-technologies](https://getlatka.com/companies/check-technologies) ## Other roles at Check Technologies - [Partner Engineer](https://feeny.ai/job/partner-engineer-check-technologies-new-york-jexvcn00fkr2) — New York, NY - [Risk Analyst](https://feeny.ai/job/risk-analyst-check-technologies-remote-xkxsnx1522ej) - [Strategic Finance Associate](https://feeny.ai/job/strategic-finance-associate-check-technologies-remote-fs0jvvx29scx) - [Partner Support Team Lead](https://feeny.ai/job/partner-support-team-lead-check-technologies-remote-vkwz5xaf7chz) - [Tax Filing & Payments Associate](https://feeny.ai/job/tax-filing-payments-associate-check-technologies-remote-rmtcma1jf9t4) - [Tax Filing & Payments Specialist](https://feeny.ai/job/tax-filing-payments-specialist-check-technologies-remote-nqm3n6mrqj1f) - [Wage Corrections Specialist](https://feeny.ai/job/wage-corrections-specialist-check-technologies-remote-ex5xwcmpx8za) - [People Operations Associate](https://feeny.ai/job/people-operations-associate-check-technologies-san-francisco-vs97wnbhsccx) — San Francisco, CA - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-check-technologies-remote-g21v16bfap8w) - [Business Operations](https://feeny.ai/job/business-operations-check-technologies-remote-kbmr31mbdbb6)