--- title: 'Service Designer, Intelligence & Investigations at OpenAI' canonical: 'https://feeny.ai/job/service-designer-intelligence-investigations-openai-san-francisco-2arzgnsdr2b6' type: 'job' last_seen: '2026-11-05' --- # Service Designer, Intelligence & Investigations at OpenAI - **Company:** [OpenAI](https://feeny.ai/companies/openai) - **Location:** San Francisco, CA - **Compensation:** $198k–$288k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/openai/33250b88-936a-4994-950c-fc5fe346446c ## Job description ## About the Team The Intelligence and Investigations (I2) team provides intelligence to decision makers across OpenAI and investigates severe misuse of our products. I2’s work saves lives: we disrupt real-world violence, protect children, and prevent catastrophic harms from AI misuse. We draw on our investigations and in-depth analysis of a wide range of data sources to provide actionable quantitative and qualitative intelligence to OpenAI’s leadership. Our analysts and investigators make sense of complex data to understand emerging risks and investigate severe misuse. They work closely with engineers who build tools that extend what human experts can see and do. The design of the investigative workflow shapes how effectively people can use those tools and act on what they learn. ## About the Role We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish. You’ll bring that perspective to the people who shape investigative operations and the engineers who build the underlying systems. Together, you’ll decide where a change would help and see how it works in real cases. In this role, you will - Work alongside investigators to understand how cases move across teams and systems. Consider what that process means for people at risk, people whose activity is under review, and the people responsible for acting on a finding. - Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both. - Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice. - Guide engineering decisions about how investigative systems fit together to support the overall workflow. - Follow changes into use. Look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work. We're seeking someone with experience including: - 8+ years of relevant experience in service design or closely related roles, with demonstrated ownership of improvements to complex operational workflows from research through implementation and evaluation. - A bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience. - Strong qualitative research and synthesis skills, with the ability to combine insights from investigators and analysts with operational data to identify bottlenecks, inform priorities, and improve decision-making. - Experience designing across internal tools, SME workflows, and systems, including how information, evidence, and decisions move between teams. - Proven experience leading ambiguous projects across product, engineering, operations, and policy teams, translating evolving risks and needs into practical solutions. - Experience using AI tools to support research synthesis, explore service design options, and prototype workflows, with sound judgment about sensitive information, output validation, and decisions that require human review. - Clear written, verbal, and visual communication skills, with the ability to make complex workflows understandable, explain design decisions, navigate tradeoffs, and build alignment across technical and operational teams. - A hands-on approach and the persistence to follow improvements through rollout, adoption, and evaluation, measuring their effect on investigation quality, timeliness, and team effectiveness. You might thrive in this role if you - Have experience designing services around the needs of the people who use and run them. - Enjoy learning how specialists work. You can draw on their different perspectives to understand a service that no single team sees in full. - Have worked with operational and engineering teams to put a service design into practice. You’re comfortable discussing how a technical choice in one part of a workflow affects people elsewhere. - Care about what happens after a design goes into use. You’re curious whether a change that helps one team also improves how a case moves through the full investigation workflow. - Have experience working in sensitive operational environments ## About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf). Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241). [OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf) At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. ## About OpenAI ## Company Overview - **One-liner**: OpenAI is an AI research and deployment company with a mission to ensure that artificial general intelligence (AGI) benefits all of humanity. - **Entity Type**: Private – structured as a nonprofit parent (OpenAI Foundation) governing a for-profit public benefit corporation (OpenAI Group). The company has confidentially submitted a draft S-1 registration statement to the SEC, signaling a potential future IPO. - **Headquarters**: San Francisco, California, USA - **Founded**: 2015 - **Founders**: Sam Altman, Greg Brockman, Ilya Sutskever, John Schulman, Wojciech Zaremba, and others ## Core Business - **Primary industry**: Artificial intelligence research and deployment - **Target customers**: B2B (enterprises via API and platform), B2C (ChatGPT users), and developers (API, open-source models) - **Mission**: To ensure that artificial general intelligence (AGI) – AI systems that are generally smarter than humans – benefits all of humanity. ## Products & Services - **[ChatGPT](https://openai.com/chatgpt)**: Conversational AI assistant available via web and mobile, used by consumers and integrated into enterprise workflows. - **[GPT-4 API](https://openai.com/product)**: Large language model accessed via API for developers to build AI-powered applications (text generation, summarization, code assistance, etc.). - **[DALL-E](https://openai.com/dall-e-3)**: Image generation model that creates images from natural language descriptions. - **[Whisper](https://openai.com/research/whisper)**: Open-source speech recognition system. - **[OpenAI Agents](https://openai.com/)**: Emerging product category focused on autonomous AI agents that can perform tasks on behalf of users (announced June 2026). ## Market Standing - **Valuation**: Not publicly disclosed in the provided sources. Widely reported in the press at ~$300 billion as of early 2026 (post-funding round), but this figure is not confirmed by OpenAI’s official materials. - **Key Metric**: Total funding exceeds $13 billion from Microsoft and other investors. The company has also confidentially filed a draft S-1 with the SEC (see [openai.com](https://openai.com/) – “Confidential submission of draft S-1”). - **Notable Investors/Partners**: Microsoft (strategic partner and largest investor), with additional participation from Thrive Capital, Sequoia Capital, Andreessen Horowitz, and others. - **Growth Signals**: Active hiring with 721 open roles posted; expansion into agent-based products; confidential IPO filing; continued deployment of frontier models. ## Competitive Advantages - **First-mover & brand recognition**: ChatGPT became the fastest-growing consumer app in history, establishing OpenAI as the household name in generative AI. - **Research leadership**: Consistently publishes cutting-edge research (GPT-4, DALL-E 3, Whisper, etc.) and attracts top AI talent. - **Compute & infrastructure**: Exclusive partnership with Microsoft provides massive cloud computing resources (Azure) for training and inference. - **Unique governance structure**: The nonprofit parent ensures mission alignment (AGI benefiting humanity) while the for-profit arm can raise capital and scale products. ## Strategic Focus - **Safe AGI development**: Continued emphasis on safety research, alignment, and responsible deployment (e.g., safety systems, model provenance). - **Enterprise expansion**: Growing ChatGPT Enterprise and API offerings for businesses. - **Agentic AI**: Building autonomous agents that can “transform work” (announced June 2026). - **IPO preparation**: Confidential S-1 filing indicates intent to go public, which will require increased financial transparency and governance maturity. ## Why Work Here - **Culture & values**: OpenAI’s stated values include “Humanity first,” “Act with humility,” “Feel the AGI,” and “Ship joy.” Operating principles emphasize agency, creativity, rapid iteration, and intense focus. - **Benefits**: Competitive health insurance, mental healthcare support, 24-week paid birth-parent leave (plus 20 weeks for other parents), generous PTO, annual learning & development stipend, daily meals (breakfast, lunch, dinner), and a domestic conference budget. - **Work environment**: Hybrid/office-based (San Francisco headquarters). The company offers a residency program for researchers and engineers transitioning into AI. - **Impact**: Employees work directly on frontier AI models that shape the industry and society. The mission-driven nature attracts talent passionate about AGI’s societal implications. ## Sources 1. [OpenAI About Page](https://openai.com/about/) 2. [OpenAI Careers Page](https://openai.com/careers/) 3. [OpenAI Job Search](https://openai.com/careers/search) 4. 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