---
title: 'Service Designers (all US locations) at Harmonic Design'
canonical: 'https://feeny.ai/job/service-designers-all-us-locations-harmonic-design-atlanta-nb0yy164zzfa'
type: 'job'
last_seen: '2026-09-09'
---

# Service Designers (all US locations) at Harmonic Design

- **Company:** Harmonic Design
- **Location:** Atlanta, GA
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2022-10-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/harmonicdesign/df7471b0-100e-45a7-b27f-afc6ff3ef274

## Job description

While we don't currently have any open roles, we’re always in the process of scouting new talent who will bring diversity of skills and experience to our team. Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design. We prioritize service designers with experience doing omnichannel service design work and who:

- Get excited by finding new ways to blend human-centered design, systems design, and organizational design
- Bring a clear point of view and the heart of a teacher
- Demonstrate a desire for variety and an eye for finding patterns across domains
- Are as excited to change a company policy as much as a customer touchpoint
- Approach their work collaboratively, enthusiastically, and humbly

If this sounds like your own personal narrative, we want to hear from you! Harmonic seeks a diversity of skills, work experience, and life experience to enhance collaboration within our small, nimble, self-managed teams. If you're interested in connecting and possibly working with us on a contract or full-time basis, please send us your info and let’s start a dialogue.

Some key requirements:

- Must have experience doing omnichannel service design work
- Must be able to share work examples inclusive of a broad spectrum of service design tools, artifacts, and methods
- Comfortable working across the service design lifecycle, including strategy, research, experiencing mapping, ideation and concept creation, workshop design and facilitation, and service blueprinting
- Skilled and excited to both do and teach service design in complex organizations
- Consulting experience is a plus
- Able to work on or close to East Coast time (up to 2 hours offset is workable)

When submitting for consideration, you will be asked to provide a link to your portfolio. Please ensure your submission demonstrates mastery of service design methods and tools, such as: service value proposition definition, journey and experience mapping, service blueprinting, service feature definition, service ecosystem modeling, conceptual design (both frontstage and backstage), roadmap or evolution plans, and the design and execution of service participant research (frontstage and backstage).

## About Harmonic Design

## Company Overview
- **One-liner**: Harmonic Design is a US-based service design consultancy that helps organizations navigate complexity and unlock greater value for all stakeholders through deeply collaborative, tailored service design.
- **Entity Type**: Private (bootstrapped/self-funded; no disclosed funding rounds)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2018
- **Founders**: Patrick Quattlebaum (CEO) and James (of elementalBeat; the two studios merged to form Harmonic Design)

## Core Business
- **Primary industry**: Design Services (Service Design Consultancy)
- **Target customers**: B2B – organizations (enterprise, government, non-profit) seeking to improve service experiences, operational alignment, and stakeholder value.
- **Mission / purpose**: “To inspire services that are more human, inclusive, and sustainable.” [thisisharmonic.com](https://thisisharmonic.com/about/)

## Products & Services
Harmonic Design offers a single, integrated service design practice rather than discrete product lines. Their offerings include:
- **Service Design & Strategy**: Understanding complex problem spaces, crafting a North Star vision and flexible evolution plans, designing experience and operational experiments, building alignment for intentional change, and establishing/activating/orchestrating journeys.
- **Capability Building**: Coaching and mentoring practitioners, teams, and leaders to embed service design within client organizations.
- **Journey Management Partnership**: In November 2024 partnered with TheyDo to help clients place journey management at the heart of their operations. [thisisharmonic.com](https://thisisharmonic.com/about/)

## Market Standing
- **Valuation**: Not publicly available (private, small firm)
- **Key Metric**: ~17 employees (as of 2026); 3,358 LinkedIn followers (+0.3% monthly growth). [linkedin.com](https://linkedin.com/company/thisisharmonic)
- **Notable Investors/Partners**: TheyDo (journey management platform) – strategic partnership announced November 2024.
- **Growth Signals**: Founded in 2018 by merging two established studios (Patrick’s studioPQ and James’s elementalBeat); maintains a steady headcount of 17; launched an internship program; continues to expand client base and thought leadership in service design.

## Competitive Advantages
- **Deep Specialization**: Pure-play service design consultancy (not a generalist agency), with a focus on both designing services and building organizational capabilities.
- **Collaborative, Values-Driven Method**: Emphasizes co-creation, pushing practice, facilitating positive outcomes, and embracing diversity. [thisisharmonic.com](https://thisisharmonic.com/about/)
- **Experienced Founders and Team**: Founders have a history of successful studios; team includes practitioners from diverse backgrounds (e.g., Accenture Song, Fjord, Savannah College of Art and Design).
- **Strategic Partnership with TheyDo**: Aligns with a leading journey management platform, offering clients a structured, scalable approach to service design.

## Strategic Focus
- **Current priorities**: Deepening service design capabilities internally and with clients; expanding journey management practice through the TheyDo partnership; growing the team with talented service designers (early career to leads); maintaining a high-touch, quality-focused consultancy model.
- **Direction for growth**: Continue to refine methods and stay at the forefront of service design, while fostering a culture of learning, community engagement (pro bono work, volunteering), and social responsibility.

## Why Work Here
- **Culture**: “Harmonicas” are described as teachers at heart, deeply collaborative, and committed to advancing service design. Values include making it together, pushing practice, facilitating positive outcomes, and embracing diversity. [thisisharmonic.com](https://thisisharmonic.com/about/careers/)
- **Work Flexibility**: Hybrid – employees can work from home, the Atlanta studio, or third locations based on team and personal needs. [thisisharmonic.com](https://thisisharmonic.com/about/careers/)
- **Benefits**:
  - “Responsible use” paid time off (unlimited in practice)
  - 100% of premium for selected healthcare plans; 99% for dental and vision
  - 401(k) with 5% employer contribution
  - Profit sharing (additional 401(k) contribution after fiscal year)
  - Learning & growth budget (conferences, educational programs, practice days)
- **Impact**: Opportunity to shape the future of service design, contribute to strategy, and work on meaningful projects with clients.
- **Community**: The company encourages pro bono work, volunteering, and partnerships that support educational programs. [thisisharmonic.com](https://thisisharmonic.com/about/careers/)

## Sources
1. [thisisharmonic.com](https://thisisharmonic.com/about/) – About page, values, history, team
2. [thisisharmonic.com](https://thisisharmonic.com/about/careers/) – Careers page, benefits, culture
3. [jobs.lever.co](https://jobs.lever.co/harmonicdesign) – Open positions (Lever)
4. [linkedin.com](https://linkedin.com/company/thisisharmonic) – LinkedIn company page, headcount, followers, locations
5. [builtin.com](https://builtin.com/company/harmonic-design) – Company profile, office details