---
title: 'Service Desk Analyst at BeyondTrust'
canonical: 'https://feeny.ai/job/service-desk-analyst-beyondtrust-halifax-hacn3qx95y7g'
type: 'job'
last_seen: '2026-10-16'
---

# Service Desk Analyst at BeyondTrust

- **Company:** BeyondTrust
- **Location:** Halifax, Canada
- **Work type:** hybrid
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/beyondtrust/jobs/8231687

## Job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

## The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Halifax office 3 days a week. The other 2 days will be subject to business needs.

## What You’ll Do

Incident and Request Management

- Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

- Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

- Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
- Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

- Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

- Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

- Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

## What You’ll Bring

- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience in providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
- Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
- Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
- An Intermediate understanding of Office365
- Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
- Proficiency in troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
- Effective communication (both written and verbal) and ability to do presentations
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and a willingness to learn new tools and systems

## Nice To Have

- Experience working with Endpoint Security Technology
- Logistics Management
- Office 365 certifications
- Claude AI experience
- ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

## About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at [www.beyondtrust.com](http://www.beyondtrust.com/).

## #LI-EP1

## About BeyondTrust

## Company Overview
- **One-liner**: BeyondTrust provides a unified identity and access security platform that protects identities, remediates threats, and delivers dynamic access across human, non-human, and AI identities.
- **Entity Type**: Private (backed by private equity; no public ticker)
- **Headquarters**: Not publicly available in provided sources (global company with offices in the US, Canada, UK, Germany, Netherlands, Switzerland, India, Indonesia, Philippines, Australia, and more)
- **Founded**: Not publicly available (roots trace to earlier companies; current entity formed through mergers and acquisitions)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Cybersecurity – Identity and Access Security (Privileged Access Management, Identity Threat Detection and Response, Secrets Management, Cloud Infrastructure Entitlement Management, Secure Remote Access)
- **Target customers**: B2B, primarily large enterprises (75% of the Fortune 100 are customers), also government, mid-market, and SMBs
- **Mission**: "Fight every day to secure identities, intelligently remediate threats, and deliver dynamic access to empower and protect organizations around the world." Vision: "A world where all identities and access are protected from cyber threats."

## Products & Services
- **BeyondTrust Pathfinder Platform**: Unified platform that integrates PAM, ITDR, Secrets Management, CIEM, and Secure Remote Access. Enforces least privilege, zero standing privilege, just-in-time access, and discovers hidden privilege paths.
- **Endpoint Privilege Management**: Removes local admin rights and enforces least privilege on endpoints.
- **Password Safe**: Enterprise password and secrets vault with rotation and just-in-time access.
- **Secure Remote Access**: Zero-trust remote support and vendor access (including Remote Support), with session management and credential vaulting.
- **Identity Security Insights**: Analytics and reporting on identity risk.
- **AI Analysis & AI Chat**: AI-powered threat detection and conversational interface for incident response.
- **Entitle**: Cloud infrastructure entitlement management (CIEM) for multi-cloud environments.
- **MCP Integration**: Integration with Model Context Protocol for controlling AI agent privileges.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Not disclosed; recognized as a Leader in the Gartner Magic Quadrant for PAM (7 years in a row), Forrester Wave Leader for PIM, KuppingerCole Leader for ITDR, and GigaOm Leader for CIEM.
- **Notable Investors/Partners**: Private equity owned (Francisco Partners and others per general knowledge, not explicitly in provided sources). Key partners include ServiceNow (integration with service desk workflows).
- **Growth Signals**: 75% of the Fortune 100 are customers; continuously hiring across 45+ open positions globally; named Inc. Best Workplaces 2023, Nova Scotia's Top Employer 2022, Best Workplaces in Tech UK 2022.

## Competitive Advantages
- **Unified Pathfinder Platform**: Single platform covering all identity security use cases (human, non-human, AI) rather than disconnected tools.
- **True Privilege™ Technology**: Maps actual identity attack paths (lateral movement, shadow access, inherited entitlements) to uncover hidden Paths to Privilege.
- **Analyst Validation**: Consistently ranked as a Leader by Gartner, Forrester, KuppingerCole, and GigaOm.
- **AI Governance**: First-to-market governance for AI agent identities across multiple cloud and SaaS environments (AWS, Azure, Google, OpenAI, Salesforce, ServiceNow).
- **Zero Standing Privilege**: Automates just-in-time access and auto-revokes privileges to reduce attack surface.

## Strategic Focus
- **Convergence of Identity Security**: Moving beyond siloed PAM to a connected, privilege-centric identity security strategy.
- **AI Identity Governance**: Enforcing privilege controls on rapidly growing AI agents and non-human identities.
- **Cloud and OT Expansion**: Protecting identities across cloud, SaaS, and operational technology environments.
- **Integrating with Service Management**: Streamlining workflows through integrations with ServiceNow and other IT service management tools.
- **Customer Experience**: Maintaining industry-leading customer satisfaction scores through exceptional support and customer success.

## Why Work Here
- **Remote-First Culture**: Most roles are fully remote with flexible work arrangements; offices exist in multiple countries.
- **Award-Winning Workplace**: Recognized by Inc., Nova Scotia's Top Employer, and Best Workplaces in Tech UK.
- **Core Values**: Teamwork, Integrity, Humility, Passion, Accountability, Results. Emphasis on continuous learning and growth, with training resources and career development programs.
- **Diversity & Inclusion**: BeyondTrust Resource Groups (BTRGs) for affinity groups, community building, and educational events.
- **Transparency**: Monthly all-hands town halls where executives share business priorities and success metrics.
- **Community Impact**: BeyondGiving program supports employee-led sponsorships and global fundraising.
- **Benefits**: Competitive benefits package (details not fully disclosed but includes development tools).
- **Recruitment Authenticity**: The company warns about recruitment fraud, indicating a high focus on candidate safety.

## Sources
1. [beyondtrust.com - Company Overview](https://www.beyondtrust.com/company/overview)
2. [beyondtrust.com - Employee Life](https://www.beyondtrust.com/company/overview/employee-life)
3. [beyondtrust.com - Careers](https://www.beyondtrust.com/company/overview/careers)
4. [beyondtrust.com - Homepage](https://www.beyondtrust.com/)
5. [greenhouse.io - Current Openings](http://job-boards.greenhouse.io/beyondtrust)

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