---
title: 'Service Desk Analyst at CLEAR - Corporate'
canonical: 'https://feeny.ai/job/service-desk-analyst-clear-corporate-austin-twecjs9vcwp9'
type: 'job'
last_seen: '2026-10-16'
---

# Service Desk Analyst at CLEAR - Corporate

- **Company:** CLEAR - Corporate
- **Location:** Austin, TX
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/clear/jobs/8244655

## Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are looking for a growth-minded IT professional to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.

What You'll Do:

- Provide remote troubleshooting for devices with airport operations personnel.
- Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely.
- Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices).
- Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality.
- Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues.
- Escalate issues to third-party vendors and coordinate on-site visits for timely resolution.
- Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations.
- Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs.
- Utilize existing runbooks and suggest updates or creations when current knowledge is lacking.
- Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users.
- Provide onsite support for local airport operations at least once per quarter, with additional opportunities for hands-on troubleshooting in partnership with other technology teams.
- Complete regular ticket analysis for assigned airports to identify ticket trends and need for additional support or remediation

Who You Are:

- Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for this position. (Details[here](https://www.commerce.gov/osy/programs/personnel-security)). PerSec submission will be coordinated by CLEAR
- 2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
- Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms.
- Strong communicator with exceptional ability to interact with technical and non-technical end-users
- Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
- Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
- Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
- Experience working within ITSM tools and managing tickets, documentation, and SLA’s
- Works well under pressure,
- Self-starter with an “owners mentality”
- Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation
- Mac and Windows system knowledge

Perks of Being a Team Member:

- 15 days Paid Time Off for Full-Time Team Members, increasing with time in service
- 10 Company Paid Holidays (1.5x pay if worked!)
- Comprehensive Medical, Dental, Vision, Pet, Home,  Auto, Disability, Life Insurance, and Legal advice for eligible team members
- Backup childcare and eldercare through Care.com
- Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
- Emotional Well-Being Assistance
- 401k Retirement Plan with company match
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
- $40/month internet stipend

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

## About CLEAR - Corporate

## Company Overview
- **One-liner**: CLEAR is a secure identity platform that uses biometrics to create frictionless experiences for travelers, sports fans, and consumers, allowing them to move quickly through security, venues, and digital check-ins.
- **Entity Type**: Public (NYSE: YOU)
- **Headquarters**: New York, New York, United States
- **Founded**: 2010 (acquired out of bankruptcy by Caryn Seidman Becker)
- **Founders**: Caryn Seidman Becker (Chair, CEO, and Founder)

## Core Business
- **Primary industry/industries**: Identity Verification, Consumer Services, Travel Technology, Healthcare Identity
- **Target customers**: B2B (airports, stadiums, arenas, healthcare providers, government agencies) and B2C (travelers, event-goers, general consumers)
- **Mission or purpose statement**: "To make life safer and easier by using our secure identity platform to power friction-free experiences."

## Products & Services
- **CLEAR Plus (Airport Security)**: A membership program that allows travelers to use dedicated biometric lanes at TSA checkpoints to skip long lines. Available at 70+ airports nationwide.
- **CLEAR Health Pass**: A digital health verification tool that allows users to securely link their medical records (vaccination status, test results) for entry into venues, events, and workplaces.
- **CLEAR for Arenas & Stadiums**: Expedited entry into major sports and entertainment venues using biometric identity verification.
- **CLEAR1 (B2B Platform)**: An enterprise identity platform that helps businesses transform customer experiences, increase trust, and streamline operations across industries including healthcare, government, and travel.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (public company; market cap fluctuates).
- **Key Metric**: Annual revenue of **$900.8 million** (latest available data).
- **Notable Investors/Partners**: Partners with major airlines (Delta, United, American), TSA, and hundreds of sports and entertainment venues. The company has raised prior funding rounds before going public.
- **Growth Signals**: 
  - Headcount of 1,273 employees (+15.1% YoY, +381 people).
  - 41+ million verified users nationwide.
  - 62 airport locations and hundreds of partners.
  - Expanding into healthcare and government sectors (B2B CLEAR1 platform).

## Competitive Advantages
- **First-Mover & Scale**: The dominant biometric identity platform for airport security in the U.S., with a massive installed base at 70+ airports and hundreds of venues.
- **Network Effects**: As more users enroll, the value of the platform increases for partners (airports, venues, healthcare systems) who want to offer frictionless experiences.
- **Trust & Security**: A mission-critical focus on safety, security, and customer data protection, which is a key differentiator in the sensitive identity verification space.
- **Brand Recognition**: "CLEAR" is a household name for travelers, with high consumer trust and awareness.

## Strategic Focus
- **Expansion into Healthcare & Government**: The company is actively building out its B2B CLEAR1 platform to serve healthcare systems and government agencies, leveraging its identity verification infrastructure.
- **Product Innovation**: Continued investment in new products like Health Pass and enterprise identity solutions to diversify beyond airport security.
- **Deepening Partnerships**: Growing partnerships with airlines, venues, and new verticals to expand the CLEAR network.
- **Customer Experience Obsession**: A stated commitment to "surprise and delight" customers, with a culture that values relentless problem-solving and bias for action.

## Why Work Here
- **Culture & Values**: CLEAR describes itself as a team of "indefatigable problem-solvers" who are "gritty, relentless, and scrappy." Core values include: "Own It," "Speak Up," "Embrace Change," "Bias for Action," and "Obsessed with the Customer Experience."
- **Growth & Impact**: Employees work on high-impact products used by millions of people daily, with opportunities to move across engineering, product, marketing, and business development.
- **Work Style**: Hybrid/office roles primarily based in New York, NY, with some roles in Austin, TX, San Francisco, CA, and Washington, DC.
- **Engineering Culture**: Strong emphasis on data-driven decision making, building secure and scalable systems, and shipping quickly. The engineering team is growing significantly (multiple senior and staff-level roles open across backend, fullstack, mobile, infrastructure, and AI).
- **Perks & Development**: The company invests in learning and development (dedicated L&D roles), encourages internal mobility, and has a "great people" focus—"we constantly seek out talent that is smarter than we are."
- **Mission-Driven**: Employees are motivated by the mission to make daily life safer and easier, working on a platform that directly impacts how people travel, attend events, and access services.

## Sources
1. [clearme.com - Careers](https://www.clearme.com/careers)
2. [clearme.com - Who We Are](https://www.clearme.com/who-we-are)
3. [Greenhouse - Jobs at CLEAR](https://job-boards.greenhouse.io/clear)
4. [LinkedIn - CLEAR](https://www.linkedin.com/company/clear-by-alclear-llc)

## Other roles at CLEAR - Corporate

- [Director of Engineering, Members](https://feeny.ai/job/director-of-engineering-members-clear-corporate-new-york-mhzz4pn89wnx) — New York, NY
- [Director, Payments Performance - Product](https://feeny.ai/job/director-payments-performance-product-clear-corporate-new-york-btg2t07q9t24) — New York, NY
- [Manager, Member Care](https://feeny.ai/job/manager-member-care-clear-corporate-las-vegas-j94gj49heybm) — Las Vegas, NV
- [Employee Relations Lead](https://feeny.ai/job/employee-relations-lead-clear-corporate-new-york-mz89ng0d6sxy) — New York, NY
- [Software Development Engineer I](https://feeny.ai/job/software-development-engineer-i-clear-corporate-austin-9w0cg64qtnbt) — Austin, TX
- [Software Development Engineer II](https://feeny.ai/job/software-development-engineer-ii-clear-corporate-austin-rgf8c0fbvk24) — Austin, TX
- [Manager, Member Care](https://feeny.ai/job/manager-member-care-clear-corporate-orlando-qctjhrbn8hyf) — Orlando, FL
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