---
title: 'Service Desk Analyst II (Req #1409) at ePlus Technology, inc.'
canonical: 'https://feeny.ai/job/service-desk-analyst-ii-req-1409-eplus-technology-inc-washington-zrzwyff69tfm'
type: 'job'
last_seen: '2026-09-09'
---

# Service Desk Analyst II (Req #1409) at ePlus Technology, inc.

- **Company:** ePlus Technology, inc.
- **Location:** Washington, DC
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/eplusinc/jobs/4395825009

## Job description

## Overview

As a Service Desk Analyst II, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 2 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service.

## Your Impact

The essential functions of this position include:

- Provide excellent customer service to our customers, at all times
- Respond to customer inquiries in person, electronically and via phone
- Troubleshoot, problem solve and resolve customer issues
- Document, track and monitor problems to ensure resolution in a timely manner
- Work in a team environment and participate positively with the team
- Update customers when issues are resolved
- Update relevant issue tracking systems appropriately
- Mentor and/or train Service Desk Analyst I’s

## Qualifications

- High School diploma required
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications; ServiceNow experience a plus
- Three years of IT related experience required
- Strong verbal communication skills
- Strong written communication skills
- Must be motivated towards constantly improving their technical skills
- Knowledgeable in use of MS Excel, Word, Outlook
- Data analysis and troubleshooting skills
- Active Directory experience
- Microsoft technologies support
- Remote assistance software
- Multi Factor Authentication (MFA)

Any one of the following:

- A Bachelor’s degree (minimum)
- Two relevant IT certifications

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

## Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: [CCPA Privacy Notice](https://trust.eplus.com/?itemUid=4064ac33-7b48-407b-aed7-ce02971d1ec1&source=click).

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

## About ePlus Technology, inc.

## Company Overview
- **One-liner**: ePlus is a consultative technology solutions provider that designs, deploys, and manages IT infrastructure—spanning security, cloud, networking, collaboration, and AI—for enterprises and public sector organizations.
- **Entity Type**: Public (Nasdaq: PLUS)
- **Headquarters**: Herndon, Virginia, United States
- **Founded**: 1990
- **Founders**: Not publicly available (originally incorporated as MLC Holdings, Inc.; went public in 1996 and renamed ePlus in 1999)

## Core Business
- **Primary industry**: IT Services and IT Consulting (LinkedIn classification)
- **Target customers**: B2B – Enterprise, Mid-Market, SMB, and Public Sector (SLED, Federal)
- **Mission / Purpose**: “Customer First. Services Led. Results Driven.” – helping organizations secure, modernize, optimize, and scale their IT infrastructure to drive business outcomes.

## Products & Services
- **Security** – End-to-end cybersecurity solutions including zero-trust architecture, managed security operations, identity and access management, and compliance.
- **Cloud & Data Center** – Cloud migration, hybrid cloud management, data center modernization, Data Center-as-a-Service (DCaaS), and cloud cost optimization.
- **Networking** – SD-WAN, intent-based networking, service provider infrastructure, and AI-driven network operations.
- **Collaboration** – Modern workplace solutions (UCaaS, video, messaging) that enable hybrid work and enhance employee/customer experiences.
- **Artificial Intelligence** – AI strategy, proof-of-concept acceleration, infrastructure optimization for AI workloads, and data readiness for GenAI.
- **Managed Services** – 24x7x365 support, remote monitoring, managed security, and help desk services.
- **Financing & Consumption Models** – Flexible payment options, leasing, and as-a-service models to align technology investment with cash flow.

## Market Standing
- **Valuation / Market Cap**: ~$1.5 B (as of mid-2025, per LinkedIn data)
- **Key Metric**: Annual Revenue $2.1 B (most recent fiscal year, reported on LinkedIn)
- **Notable Investors / Partners**: ePlus maintains long-standing OEM partnerships with leading technology vendors (e.g., Cisco, Dell, HPE, VMware, Palo Alto Networks, Microsoft, etc.) and holds over 5,000 certifications from top manufacturers.
- **Growth Signals**:
  - Headcount: 1,850+ employees globally (company profile); LinkedIn reports ~1,310 with +3.1% YoY growth.
  - Customer base: 4,300+ global customers.
  - Over 30 locations across the US, UK, Europe, and Asia-Pacific.
  - Three integration centers and 24x7x365 support.
  - Continued expansion into AI and managed services.

## Competitive Advantages
- **Customer-first, services-led model**: ePlus differentiates by combining deep technical expertise with consultative advisory, not just product resale.
- **Broad portfolio across the entire IT stack**: security, cloud, networking, collaboration, and AI—all under one roof.
- **Proven methodologies and certifications**: 5,000+ staff certifications ensure high-quality delivery.
- **Long-standing OEM partnerships**: deep relationships with top vendors enable competitive pricing, early access to technology, and co-innovation.
- **Flexible consumption models**: financing and as-a-service options reduce upfront costs for customers.

## Strategic Focus
- **AI acceleration**: Helping clients envision, prepare for, and deploy AI (GenAI, AIOps, video analytics) by optimizing infrastructure and data.
- **Cloud modernization and migration**: De-risking cloud adoption with managed services and FinOps.
- **Cyber resilience**: Building zero-trust architectures and modernizing security operations.
- **Sustainable growth**: Investing in people, solutions, and resources to maintain consistent revenue growth and customer satisfaction.

## Why Work Here
- **Culture**: ePlus emphasizes a “talented and passionate community” where employees are valued as individuals. The company promotes diversity, inclusion, and belonging, and holds Certified Diversity Recruiter status.
- **Flexibility**: Many roles offer remote or hybrid options (e.g., “Remote, US” in job listings). The culture is described as “flexible and inclusive.”
- **Learning & Development**: ePlus University provides personalized learning paths, job-specific training, soft skills, and personal development.
- **Benefits**: Competitive pay, 401(k) with match, Employee Stock Purchase Plan (ESPP), education reimbursement, internet/cell phone stipend, comprehensive health coverage, paid parental leave, community service day, and wellness programs (Eat, Move, Breathe, Connect, Ignite, Sleep).
- **Work-Life Balance**: Paid holidays, personal days, vacation, sick leave, and a commitment to work-life balance.
- **Volunteering**: Corporate matching and volunteer opportunities are a cornerstone of the culture.

## Sources
1. [eplus.com – Homepage](https://eplus.com/)
2. [eplus.com – Company Profile](https://www.eplus.com/company-profile)
3. [eplus.com – Careers](https://eplus.com/who-we-are/careers)
4. [Greenhouse – ePlus Job Board](https://job-boards.greenhouse.io/eplusinc)
5. [LinkedIn – ePlus Company Page](https://www.linkedin.com/company/eplus-technology)

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