---
title: 'Service Desk Analyst at LendingTree'
canonical: 'https://feeny.ai/job/service-desk-analyst-lendingtree-charlotte-nc-24rb96t6znrm'
type: 'job'
last_seen: '2026-09-09'
---

# Service Desk Analyst at LendingTree

- **Company:** LendingTree
- **Location:** Charlotte NC, United States
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/lendingtree/jobs/8155561

## Job description

*PLEASE NOTE: This is an in-office role, with in-office presence required Monday-Friday every week. The candidate must be in Charlotte NC, or have plans to relocate. Candidates outside will not be considered.*

## THE POSITION

As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of contact for employees across LendingTree. This role is the front door to our Infrastructure & Operations organization—no prior cloud administration experience required, just strong troubleshooting instincts and a genuine desire to learn. High performers are developed into Senior Service Desk Analyst and, based on demonstrated interest and skill, given the opportunity to move into other technical tracks across the organization.

## RESPONSIBILITIES

- Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
- Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
- Create/maintain internal technical documentation and contribute to the team knowledge base.
- Maintain, develop and enforce request handling and escalation policies and procedures.
- Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
- Assist with employee onboarding, offboarding, hardware procurement, & replacement.
- Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!

## QUALIFICATIONS

- 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
- Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
- Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
- Demonstrated technical capability and aptitude in how you approach your work.
- Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
- Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
- Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

## NICE TO HAVE

- A Bachelor's degree relating to Technology (Again not required, just nice to have)
- Experience in low level scripting & automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps, Python.
- Experience procuring, configuring, and managing hardware in an enterprise environment.
- Experience working in a SOX compliant environment.
- Experience working with O365 Endpoint Manager & Security Center.
- Certifications for Windows, Azure (AZ-900), ITIL Foundation, CompTIA A+/Security+, or anything applicable to the role—or willingness to pursue them within your first year.

## COMPANY

LendingTree is a Marketplace, built to save you money-we don’t make loans, we find them. In Fact, we’ve been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country, and it’s filled with lenders you know and trust.

The pay range for this position is $65,000-$80,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Incentive Compensation: Variable compensation, annual bonus

Benefits: Medical, dental, vision insurance and 401(k) matching

## WHAT YOU SHOULD KNOW ABOUT LENDINGTREE

- We are a publicly traded company (TREE)
- We have welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
- We have built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

## CULTURE

We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department our culture is built around three main principles:

- Family first
- Always give the benefit of the doubt (take the high road)
- Do it right the first time (whenever possible)

We welcome different perspectives and put an emphasis on being candid with one another.

Come work with us!

LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

[CCPA Disclosure](https://www.lendingtree.com/legal/privacy-notice-for-lendingtree-job-applicants-and-employees-who-are-california-residents/)

## About LendingTree

## Company Overview
- **One-liner**: LendingTree operates an online marketplace that connects consumers with a network of lenders and financial service providers to compare offers for mortgages, loans, credit cards, and insurance.
- **Entity Type**: Public (NASDAQ: TREE)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1996
- **Founders**: Doug Lebda

## Core Business
- **Primary industry/industries**: Financial Services, Online Marketplace, Fintech
- **Target customers**: B2C (consumers seeking loans, mortgages, credit cards, and insurance), B2B (Network Partners including lenders and insurance providers)
- **Mission or purpose statement**: To connect consumers with the choices they need to be confident in their financial decisions (as stated in their 10-K filing) [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86)

## Products & Services
- **LendingTree Marketplace**: The core platform where consumers submit a single request to compare offers from up to five Network Partners for mortgage loans, refinancing, home equity loans, auto loans, personal loans, small business loans, credit cards, deposit accounts, and insurance.
- **Insurance Services**: A significant and fast-growing segment offering comparison quotes for auto, home, and other insurance products.
- **LendingTree Spring**: A brand focused on personal loans and related financial products.
- **ValuePenguin**: A subsidiary offering financial research and comparison tools.
- **QuoteWizard**: An insurance comparison marketplace (source of many alumni hires) [linkedin.com](https://www.linkedin.com/company/lendingtree).

## Market Standing
- **Valuation/Market Cap**: Not publicly available in real-time from the search results. As a publicly traded company on the NASDAQ (TREE), market cap fluctuates.
- **Key Metric - Annual Revenue**: **$1.117 billion** for the fiscal year ended December 31, 2025 [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86).
- **Key Metric - Total Funding**: $655.1M (prior to IPO) [linkedin.com](https://www.linkedin.com/company/lendingtree).
- **Notable Investors/Partners**: Not applicable (public company); partners include a network of 770+ lenders and financial service providers nationwide.
- **Growth Signals**: 
    - **Revenue Surge**: Total revenue grew from $900.2M in 2024 to $1.117B in 2025, driven largely by a 29.7% increase in the Insurance segment.
    - **Employee Growth**: Headcount increased by 3.7% year-over-year, now at 785 employees [linkedin.com](https://www.linkedin.com/company/lendingtree).
    - **Scale**: Has helped over 149 million people and facilitated over $297 billion in loan funding [lendingtree.com](https://www.lendingtree.com/).

## Competitive Advantages
- **The "Shop for Offers" Model**: Unlike a single lender, LendingTree allows consumers to see multiple competing offers side-by-side after a single application, creating a clear value proposition for the consumer.
- **Deep Network Effect**: A large network of 770+ partners ensures consumers receive competitive offers, while the large volume of consumer requests is the primary value proposition for partners.
- **Brand Recognition**: Having been operating since 1996, LendingTree is one of the most recognized brands in online consumer finance, with a 4.5/5 rating on the site and "Excellent" ratings from 16,287 reviews [lendingtree.com](https://www.lendingtree.com/).
- **Diversification**: The business is segmented across Home (mortgage), Consumer (personal loans, credit cards), and Insurance, providing balance against market cycles. In 2025, Insurance overtook Home and Consumer combined in revenue.

## Strategic Focus
- **Insurance Expansion**: The largest revenue segment in 2025 ($711.9M), and the company is clearly focused on capitalizing on the strong growth in this area.
- **Performance Marketing**: A core competence. The company uses sophisticated digital and traditional media acquisition to drive consumers to its platforms.
- **Technology & Platform Investment**: The company is investing in technology talent and platforms (in-market testing, mobile apps) to improve the consumer experience and partner matching process for all financial products (mortgage, auto, insurance, small business, etc.) [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86).

## Why Work Here
- **Work-Life Balance & Culture**: Rated 4.2/5 for Work-Life and 4.1/5 for Culture on Glassdoor [linkedin.com](https://www.linkedin.com/company/lendingtree). The company explicitly encourages employees to "go home on time" and "take that vacation!" [lendingtree.com](https://www.lendingtree.com/careers/).
- **Compensation & Perks**:
    - Competitive salaries with biannual performance-based bonuses.
    - Annual grants of company stock that vest in just three years.
    - 401(k) matching and gym/wellness benefits.
    - Flexible Paid Time Off (no PTO bank) [lendingtree.com](https://www.lendingtree.com/careers/jobs/benefits).
- **Location & Flexibility**: HQ is a new office in Charlotte, NC (1415 Vantage Park Drive) with open spaces, a game/music room, and cold brew taps. Remote and hybrid work are supported for many roles (Seattle and Denver are major remote hubs) [lendingtree.com](https://www.lendingtree.com/careers/).
- **Family-Friendly Benefits**: Paid maternity/paternity leave, up to $10,000 reimbursement for adoption expenses, and company-funded IVF/IUI treatments [lendingtree.com](https://www.lendingtree.com/careers/jobs/benefits).
- **Team & Growth**: Employees describe their coworkers as "brilliant, talented, kind, goofy, and passionate." The company offers ongoing career development, leadership training, and tuition reimbursement [lendingtree.com](https://www.lendingtree.com/careers/).

## Sources
1. [LendingTree Careers Page](https://www.lendingtree.com/careers/)
2. [LendingTree Benefits Page](https://www.lendingtree.com/careers/jobs/benefits)
3. [LendingTree Homepage](https://www.lendingtree.com/)
4. [LendingTree LinkedIn Profile](https://www.linkedin.com/company/lendingtree)
5. [LendingTree 10-K Filing (FY 2025)](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86)

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