--- title: 'Service Desk Engineer at Redgate' canonical: 'https://feeny.ai/job/service-desk-engineer-redgate-cambridge-aks032xawndj' type: 'job' last_seen: '2026-09-09' --- # Service Desk Engineer at Redgate - **Company:** Redgate - **Location:** Cambridge, MA - **Compensation:** £35k–£40k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/red-gate/154b8894-aaa2-4063-8d88-60b62f0538f7/application **Skills:** Microsoft 365, Intune, Autopilot, Entra ID, Active Directory, ITSM platforms, Halo, Zendesk > Acts as the first point of contact for IT support, resolving issues across Microsoft 365, Intune, and networking. Identifies trends, improves processes, and contributes to infrastructure projects while maintaining accurate asset records. ## Job description At a glance Location: Cambridge In-office expectation: 3 days per week Employment type: Permanent Salary: £35,000-£40,000 ## Why this role exists Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit. ## About Redgate Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. ## AI AT REDGATE By 2028, Redgate will operate as an expert plus agent company: domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting, and our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one. Why join our engineering team? Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets. A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth. ## About the role This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate. - First point of contact for IT issues across the business, with a focus on first-touch resolution - Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment - Identifying recurring themes and proposing process improvements to the Technical Operations team - Contributing to infrastructure projects and new starter onboarding - Maintaining accurate asset records and support documentation What makes you a great fit - Experience in a similar IT support role, with strong analytical and problem-solving skills - Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory - Familiarity with an ITSM platform such as Halo, Zendesk, or similar - Clear communicator who can explain technical concepts to non-technical colleagues - Someone who takes initiative, spots opportunities to improve, and follows through ## What we offer - Salary range:£35,000-£40,000 - Hybrid working, home and Cambridge office - Monthly wellbeing allowance and generous paid time off - Genuine investment in learning, development, and career progression - Private health insurance - Full benefits details available on our website What happens next - Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. - You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering. - Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page. ## About Redgate ## Company Overview - **One-liner**: Redgate provides database management software that helps organizations automate, secure, and scale their database operations across the entire DevOps lifecycle. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Cambridge, UK - **Founded**: 1999 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Database management software, Database DevOps, IT infrastructure - Target customers: B2B, Enterprise (92% of the Fortune 100 use Redgate) - Mission or purpose statement: "Puts businesses in control of their databases, supporting automation with confidence, enabling secure scaling and helping people to realize value and unlock growth through AI." ## Products & Services - **Redgate Flyway**: Database migration and version control tool (SaaS/self-hosted) for automating schema changes across SQL Server, Oracle, PostgreSQL, and more. - **Redgate Monitor**: Real-time multi-platform performance monitoring with alerts and diagnostics (SaaS/self-hosted). - **Redgate Test Data Manager**: Reliable and secure test data provisioning and data masking (SaaS/self-hosted). - **SQL Toolbelt**: A bundle of tools for SQL Server development, deployment, and management. - **Additional Solutions**: Database change management, AI data readiness, security and compliance, cloud migration and workload optimization, efficiency and cost optimization, productivity and workflow automation. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: 200,000+ users worldwide, 92% of the Fortune 100 use Redgate tools; 806 product releases in the last year; 12 million people per year use Redgate educational resources. - **Notable Investors/Partners**: Not publicly available (the company appears to be independently owned and bootstrapped). - **Growth Signals**: 500+ employees (“Redgaters”), continued hiring across engineering, sales, marketing, and support; strong brand recognition in the database community; recent focus on AI data readiness and cloud migration. ## Competitive Advantages - **Deep specialization**: 25+ years of focus on database management with a comprehensive toolchain covering the entire lifecycle. - **Trust and adoption**: 92% of Fortune 100 companies use Redgate, indicating high enterprise trust and stickiness. - **Market leadership**: Industry leader in Database DevOps with a large user community and extensive educational resources. - **Certifications**: ISO 27001:2022 certified, providing security and compliance assurance. ## Strategic Focus - **AI data readiness**: Preparing reliable data foundations for AI initiatives. - **Cloud migration and modernization**: Helping customers move to cloud databases and optimize workloads. - **Automation and productivity**: Expanding Database DevOps automation to reduce errors and speed up releases. - **Continued product innovation**: Frequent releases (806 releases in the last year) show active R&D. ## Why Work Here - **Culture values**: “We’re reasonable,” “Ingeniously simple,” “Transparency helps us continually improve,” “We do our best work in teams.” Emphasis on trust, collaboration, and continuous improvement. - **Hybrid working**: Flexible hybrid model blending office (Cambridge, UK) and remote work; most teams spend at least one day a week in the office. - **Benefits**: - 25 days annual leave + extra day off for birthday (or other special day) + flexible public holidays - 6-week paid sabbatical every 5 years - Contributory pension up to 8% - Life and income protection, health and travel insurance (covers partners/families) - Wellbeing allowance + Unmind mental health app - Enhanced parental leave (maternity: 16 weeks full pay; paternity: 2 weeks full pay) - Training budget and clear career pathways - “Level Up” internal conference for skill development - **Engineering culture**: Opportunity to work on products used by the world’s largest companies; supportive, inclusive environment with focus on growth and impact. - **Dress for your day** and free drinks/snacks in the office. ## Sources 1. [Redgate - About Us](https://www.red-gate.com/our-company/) 2. [Redgate - Careers Overview](https://www.red-gate.com/our-company/careers/overview/) 3. [Redgate - Benefits](https://www.red-gate.com/our-company/careers/benefits/) 4. [Redgate - Current Opportunities](https://www.red-gate.com/our-company/careers/current-opportunities/) 5. [Redgate - Homepage & Products](https://www.red-gate.com/) 6. 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