--- title: 'Service Desk Engineer (Top Secret Clearance Required) at Ardent' canonical: 'https://feeny.ai/job/service-desk-engineer-top-secret-clearance-required-ardent-washington-ce3w11mqrmnc' type: 'job' last_seen: '2026-09-11' --- # Service Desk Engineer (Top Secret Clearance Required) at Ardent - **Company:** Ardent - **Location:** Washington, DC - **Posted:** 2026-06-03 - **Last confirmed live:** 2026-09-11 - **Apply:** https://boards.greenhouse.io/ardentmc/jobs/7979762?gh_jid=7979762 ## Job description Ardent is seeking a Service Desk Engineer to join our team. This is a onsite position in Washington DC - candidates must currently hold an active TOP SECRET Clearance. Position Description: Ardent is seeking a Service Desk Engineer to design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use and defense evasion, and persistence via machine key and related system-abuse techniques within CBO’s environment. The engineering services will also enable secure endpoint, identity, and device lifecycle operations in support of CBO’s threat detection and mitigation strategy. This scope does not include routine end-user help desk support, but rather engineering tasks to resolve issues arising from complex or escalated tickets. Responsibilities and Duties: - Design and maintain secure standard workstation images that enable access to the VDI environment for remote users on both macOS and Windows platforms. - Design and maintain secure standard workstation images that enable access to the VDI environment for on-site users on both macOS and Windows platforms. - Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level. - Engineering and maintaining secure baseline configurations for macOS and Windows endpoints to support both on-site and remote access use cases. - Using Ivanti and KACE to manage operating system and application patching, version control, deployment workflows, and remediation of configuration drift. - Leveraging Microsoft Intune to enforce device compliance, configuration profiles, security policies, and conditional access requirements based on user role and device posture. - Design, build, and maintain standardized, division-specific workstation images for macOS and Windows that incorporate approved baseline security controls and required VDI/remote access clients. - Maintain imaging toolchains and automation scripts (Ivanti, KACE, JAMF, or equivalent) used for image creation, testing, and deployment; validate image integrity prior to production release. - Engineer and operate patch management processes using Ivanti (or equivalent) for OS and third-party application patching; coordinate Intune/GPO-based patch orchestration for Windows endpoints. - Implement and maintain enrollment workflows for Intune, Autopilot (Windows), and Apple Business Manager / JAMF for macOS and iOS devices. Requirements: - Active Top Secret Clearance - Bachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). - Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity. - Six (6) years of experience performing engineering (not help desk) functions in enterprise environments. - Experience working under formal change control, audit, and security governance processes. Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law. ## About Ardent ## Company Overview - **One-liner**: Ardent Management Consulting delivers digital transformation, geospatial intelligence, and data science solutions to federal civilian agencies and the Department of Defense. - **Entity Type**: Private (subsidiary of Mission1st Group, Inc.) - **Headquarters**: Vienna, Virginia, United States - **Founded**: 2006 - **Founders**: Not publicly available (parent company Mission1st was founded by Richard Zareck II) ## Core Business - **Primary industry**: Government technology services, digital transformation, geospatial intelligence, data analytics, and cybersecurity. - **Target customers**: B2G – U.S. federal agencies (Department of Homeland Security, Department of Defense, Social Security Administration), state/local entities, and commercial/non-profit sectors. - **Mission or purpose**: “All In” – delivering mission-critical solutions at the speed of the mission, with a collective service mindset to serve clients, colleagues, and community. [ardentmc.com](https://www.ardentmc.com/) ## Products & Services - **Digital Transformation**: Modernizing legacy systems, cloud migration (FedRAMP environments), and enhancing user experiences. - **Geospatial Intelligence**: Spatial data science, Esri dashboarding, location-based applications, and GIS platform support. - **Data Science & Analytics**: Robotic process automation (RPA), machine learning, actionable insights, and data platform engineering. - **Cybersecurity & IT Support**: Security patch management, FISMA green scores, helpdesk, and system assessment/authorization. Source: [ardentmc.com](https://www.ardentmc.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue – $23.3 million (as of 2026) [linkedin.com/company/ardent-mc](https://www.linkedin.com/company/ardent-mc) - **Notable Investors/Partners**: Parent company Mission1st Group, Inc.; clients include U.S. Air Force, DHS, and Social Security Administration. Certifications: ISO 9001:2015, CMMI-Dev V2.0 Maturity Level 3, ISO 27001:2013, ISO 20000-1:2018. [cbinsights.com/company/ardentmc](https://www.cbinsights.com/company/ardentmc) - **Growth Signals**: Awarded first-ever DoD contract (U.S. Air Force Geospatial Support IDIQ, Dec 2024). Named Top Workplace 2026. HIRE Vets Platinum Medallion Award 2025. Headcount of 84 employees with international presence (6 countries). [ardentmc.com/about-us](https://www.ardentmc.com/about-us/) ## Competitive Advantages - Nearly 20 years of federal mission experience, especially within DHS and civilian agencies. - Proven track record of rapid delivery (e.g., enterprise vaccination data solution built in two weeks). - Deep expertise in Esri geospatial technology, cloud platforms, RPA, and AI/ML. - Comprehensive compliance certifications (FedRAMP, FISMA, CMMI, ISO) reducing risk for government clients. - Strong veteran-friendly culture and recognition (HIRE Vets Platinum, 2025). ## Strategic Focus - Expanding footprint in the Department of Defense following the 2024 Air Force IDIQ award. - Investing in AI/ML innovation under CTO Mireille Estephan (former AWS Head of Engineering). - Pursuing strategic ventures and M&A through Chief Ventures Officer Ryan Jennings. - Continued emphasis on geospatial intelligence and data-driven automation for federal clients. ## Why Work Here - **Culture**: “All In” mission-first mindset; collaborative, fast-paced environment where insights and innovation are valued. Recognized as a Top Workplace 2026. - **Benefits**: Full medical coverage, $50/month gym & lifestyle stipend, annual professional development stipend, tuition reimbursement, flexible PTO, and 11 federal holidays off. [ardentmc.com/careers](https://www.ardentmc.com/careers/) - **Remote/Hybrid**: Not explicitly stated; headquarters in Vienna, VA, with offices in India, Puerto Rico, UAE, South Sudan, and Pakistan. Likely hybrid for some roles. - **Engineering culture**: Led by a CTO with AWS experience; emphasis on cloud, AI/ML, and geospatial technologies. Mentorship and thought leadership encouraged. - **Equal opportunity employer**: Veterans and individuals with disabilities are strongly encouraged to apply. ## Sources 1. [ardentmc.com/careers](https://www.ardentmc.com/careers/) 2. [ardentmc.com](https://www.ardentmc.com/) 3. [ardentmc.com/about-us](https://www.ardentmc.com/about-us/) 4. [linkedin.com/company/ardent-mc](https://www.linkedin.com/company/ardent-mc) 5. 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