--- title: 'Service Desk Level 1 Analyst (Mexico) at DYOPATH' canonical: 'https://feeny.ai/job/service-desk-level-1-analyst-mexico-dyopath-remote-ajjhtxmxj5mb' type: 'job' last_seen: '2026-10-18' --- # Service Desk Level 1 Analyst (Mexico) at DYOPATH - **Company:** DYOPATH - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4722224006 ## Job description Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. ## Why You’ll Love Working Here - Purpose with Passion-Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. - Grow & Thrive-From certifications to career paths, DYOPATH invests in your development. - Award-Winning Culture-Recognized for outstanding IT service—and we bring that same dedication to supporting each other. - Fun & Respectful Teamwork-A collaborative, upbeat environment where achievements are celebrated. ## Benefits - Savings / Monthly 13% cap - Pantry Vouchers 9% deposited every month - Christmas Bonus: 25 days of your daily income - Vacations - 12 days after the first year - Anniversary Bonus - 10 days of base salary - Vacation Premium – 40% first year - Major Medical Insurance covers you and your immediate family - Life Insurance - Quarterly Bonus - Marriage or Bereavement Time off - Maternity/Paternity Time off - Ergonomic Chair - 250 pesos monthly stipend for internet and electricity ## Role Overview - Location: Remote (Mexico) - Schedule: 1st Shift (3a-12 noon) Monday through Friday; Flexible to cover other shifts based on operational need - Pay Rate: 17,000 MXN Your Mission as a Service Desk Level 1 Analyst - Respond to incoming phone calls, emails, and chat messages requesting technical support - Log all service desk interactions in the ticketing system - Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues - Resolve technical issues when possible and escalate when necessary - Ensure timely and accurate resolution of all service desk requests - Conduct follow‑up with customers or employees to ensure satisfaction - Continuously improve technical skills through training, certifications, and self‑directed learning - Participate in special projects as assigned ## What You Bring to the Team Education & Certifications - High school diploma or equivalent required - Associate or bachelor’s degree in computer science or related field preferred - Relevant certifications (or pursuing): - HDI Support Center Analyst (HDI‑SCA) - ITIL Foundation - Microsoft 365 Certified: Fundamentals - CompTIA A+ ## Experience & Skills - 1–2 years of experience in a technical support role, preferably in a service desk environment - Strong customer service skills with the ability to explain technical information to non‑technical users - Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting - Knowledge of ITIL or similar frameworks is a plus - Ability to work independently and as part of a team - Excellent problem‑solving and analytical abilities - Ability to manage multiple tasks and prioritize effectively - English proficiency (speaking, reading & writing) required ## Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to applicants in Mexico only. ## Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. ## About DYOPATH ## Company Overview - **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms. - **Entity Type**: Private (Privately Held) - **Headquarters**: Houston, Texas, United States - **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994. - **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath) ## Core Business - **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/) - **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/) - **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/) ## Products & Services - **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning. - **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management. - **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more. - **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath) - **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath) - **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath) ## Competitive Advantages - **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies. - **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers. - **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity. ## Strategic Focus - **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats. - **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies. - **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools. ## Why Work Here - **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) - **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/) - **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/) - **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/) - **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/) ## Sources 1. [Company Website](https://dyopath.com/) 2. [Careers Page](https://dyopath.com/careers/) 3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath) 4. [Open Positions](https://dyopath.com/open-positions/) 5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719) ## Other roles at DYOPATH - [Desktop Support Analyst II (Manufacturing Technology Support)](https://feeny.ai/job/desktop-support-analyst-ii-manufacturing-technology-support-dyopath-santa-hj7rrawfdsbr) — Santa Catarina Nuevo León, Mexico - [IT Support Specialist](https://feeny.ai/job/it-support-specialist-dyopath-sanford-a6g12fg5xz3y) — Sanford, NC - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-f7gg4nqvwram) - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-jj0snma12q9z) - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-1n1d2rcd9c51) - [Systems Engineer I](https://feeny.ai/job/systems-engineer-i-dyopath-remote-hk3h8fasv27g) - [Systems Engineer I](https://feeny.ai/job/systems-engineer-i-dyopath-remote-txnjxmap9b88) - [Systems Administrator I](https://feeny.ai/job/systems-administrator-i-dyopath-remote-s31tgc6f76fh) - [PC Depot Technician](https://feeny.ai/job/pc-depot-technician-dyopath-oakbrook-terrace-karb76pms2z6) — Oakbrook Terrace, IL - [SNOC Engineer III](https://feeny.ai/job/snoc-engineer-iii-dyopath-remote-h3cvsp02g6x7)