--- title: 'Service Desk Manager at Global Lending Services' canonical: 'https://feeny.ai/job/service-desk-manager-global-lending-services-greenville-mnag1qxrvybx' type: 'job' last_seen: '2026-10-29' --- # Service Desk Manager at Global Lending Services - **Company:** Global Lending Services - **Location:** Greenville, SC - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-18 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.lever.co/glsllc/ed595434-3831-48b9-9527-2892a27265ff ## Job description Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment What does it mean to be a Service Desk Manager at GLS? The Service Desk Manager is responsible for the first level of support for the GLS Service Desk. This is a people-leadership position with direct reports located in Greenville, SC and Tempe, AZ. How will you drive value within the organization as a Service Desk Manager? - Technical Responsibilities: - Work problem tickets and service requests. - Evaluate, prioritize, and resolve incoming requests for assistance from users. Handle escalations from employees. - Triage and assign requests to team members. - Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action. - Log and track work using a problem management database and maintain historical records and related problem documentation. - Build out knowledge base documentation to improve onboarding and training. - Adhere to all Service Desk policies, standards, and procedures. - Update and maintain company technical inventory. - Leadership Responsibilities: - Manage the team across geographically dispersed locations. - Train and mentor level 1 Service Desk employees. - Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations. - Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company. - Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers. - Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management. - Organize an on-call rotation schedule for your direct reports. Participate in the senior on-call rotation for incident management. - Perform additional assignments as required by the needs of the company or as directed by management. What should you already know to be successful as a Service Desk Manager? - A minimum of a bachelor’s degree is required. - Minimum of 4 (four) years’ experience in a related IT field required. - Microsoft Technology Associate or CompTIA A+ certification preferred. - Working knowledge of networking protocols required. - Working knowledge of hardware, software, network, OS interaction required. - Experience with Microsoft 365 required. - Ability to work well both independently and in a team environment. - Skilled in providing customer service to technical and non-technical customers. - Strong verbal and written communication skills. - Ability to handle sensitive and confidential materials in a professional manner. - Capacity to quickly learn and adapt to rapid changes in the technical environment. - Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness. - Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business. - Commitment to exemplifying the organizational core values and key competencies. - Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff. - Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities. - Demonstrated ability to establish and enhance processes to improve business results. - Ability to think strategically and deliver tactically. Employment Requirements: - This is a full-time, 100% on-site position - Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity - Remain in a stationary position up to 100% of the workday - Constantly operate a computer and other standard office equipment - Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects. - Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Senior Customer Service Manager](https://feeny.ai/job/senior-customer-service-manager-global-lending-services-greenville-cpqhsystrcrw) — Greenville, SC - [Escalations Coordinator](https://feeny.ai/job/escalations-coordinator-global-lending-services-greenville-es6qh801hde6) — Greenville, SC - [Senior Rebates Coordinator](https://feeny.ai/job/senior-rebates-coordinator-global-lending-services-greenville-a88j09jp3k0q) — Greenville, SC - [Loan Processor](https://feeny.ai/job/loan-processor-global-lending-services-greenville-pch26dc3vg63) — Greenville, SC - [Customer Service, Call Center Collections](https://feeny.ai/job/customer-service-call-center-collections-global-lending-services-greenville-d89esyv5h773) — Greenville, SC - [Collections Coordinator](https://feeny.ai/job/collections-coordinator-global-lending-services-greenville-3a5yzhvstkv8) — Greenville, SC - [Customer Service, Collections Coordinator](https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-xvrrh9sd1b09) — Tempe, AZ - [Staff Accountant](https://feeny.ai/job/staff-accountant-global-lending-services-greenville-9ara3432w11d) — Greenville, SC - [Tax Accountant](https://feeny.ai/job/tax-accountant-global-lending-services-greenville-1v4gypcr8j8v) — Greenville, SC - [Quality Assurance Coordinator](https://feeny.ai/job/quality-assurance-coordinator-global-lending-services-greenville-x9srwq1krphq) — Greenville, SC