---
title: 'Service Desk Specialist at nahc.io'
canonical: 'https://feeny.ai/job/service-desk-specialist-nahc-io-taipei-er6ptn9ppyn9'
type: 'job'
last_seen: '2026-10-15'
---

# Service Desk Specialist at nahc.io

- **Company:** nahc.io
- **Location:** Taipei, Taiwan
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/nahc/1bb5a8fb-9556-46cc-b0fa-cc833bf9eb7c

## Job description

This role provides first-line remote technical support to end users around the world, ensuring timely resolution of IT issues and a high-quality support experience. Working within a regional service delivery team, you will help deliver reliable service desk operations across US and Asia time zones, maintain system uptime, and support business continuity through efficient incident handling, request fulfillment, and knowledge management. You will be a primary point of contact for day-to-day technical inquiries, owning tickets end-to-end and helping drive continuous improvement of support documentation and self-service capabilities across the organization, while supporting overall service desk performance metrics.

## What You'll Do

- Act as the primary interface for end users, handling technical inquiries and providing clear, professional support across phone, email, and ticketing channels
- Own tickets end-to-end, performing remote troubleshooting, root-cause diagnosis, and resolution in line with SLA and KPI expectations
- Fulfill standard service requests such as software installation, configuration, and device setup, following defined procedures
- Install, modify, and maintain end-user computer hardware and software as requested
- Develop and maintain SOPs, training materials, and knowledge base articles to support continuous service improvement
- Support IT asset and configuration management, ensuring accurate records of the end-user computing environment
- Monitor and manage ticket backlogs, driving prompt progression and closure of open requests

Core Essentials

- Diploma or degree in IT, Computer Science, or a related field preferred
- 1–3 years of experience in IT support, service desk, or helpdesk roles
- Solid understanding of Windows OS, Microsoft 365, and common enterprise applications
- Working experience with ITSM or ticketing systems such as ServiceNow, Jira, Xurrent, or BMC
- Working knowledge of computer hardware, endpoint support, and basic networking concepts
- Business-fluent English (read, write, verbal)
- Willingness to work a night-shift schedule aligned to US business hours

Bonus Skills

- ITIL 4 Foundation, CompTIA A+, or CompTIA Network+ certification
- Additional Microsoft or Cisco (CCNA) certifications
- Strong customer-handling track record that may support consideration for a more senior scope

## About nahc.io

## Company Overview
- **One-liner**: A full-service recruitment agency providing talent acquisition and human capital solutions for startups and innovative companies across Asia.
- **Entity Type**: Private (Bootstrapped, no funding rounds disclosed)
- **Headquarters**: Hong Kong, Hong Kong (with offices in Singapore and Taipei)
- **Founded**: 2019
- **Founders**: Lawrence Chan (Co-founder & CEO), Cicely Leung (Co-founder & Head of Recruitment – Tech & Digital), Zoie Lin (Co-founder & Head of Recruitment – Commercial & Operations), Charlotte Wong (Co-founder & Head of Client Engagement & Partnerships)

## Core Business
- **Primary industry**: Human Resources Services (Recruitment & Staffing)
- **Target customers**: B2B – startups, innovative companies, and businesses undergoing transformation in Asia
- **Mission/purpose**: “To empower people to make the best informed decision for their career or for their business in talent recruitment.” The company aims to change the recruitment industry by offering a non-transactional, relationship-driven experience.

## Products & Services
- **Talent Acquisition**: Core recruitment services covering Sales, Marketing, Information Technology, Human Resources, Strategy & Operations, Finance, and Web3. The firm vets and shares candidate profiles quickly (48-hour turnaround) and boasts a 94% probation pass rate for placed candidates.
- **Bespoke Human Capital Solutions**: Advisory services for scaling companies, including remote worker hiring and remote office setup, employer branding, HR systems/process setup, and startup hiring/scaling advisory.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Annual revenue estimated between $1M–$5M (per LinkedIn company data)
- **Notable Investors/Partners**: No external investors identified; the firm appears to be bootstrapped. Key partnerships are not publicly listed.
- **Growth Signals**:
  - LinkedIn followers: 1,825 (+9.2% year-over-year)
  - Expanding presence: active hiring for a Business Development Manager in Taipei (Taiwan) as of early 2026
  - 11,000+ candidates in their talent community across APAC
  - However, headcount declined 22.2% YoY to 4 employees (as of latest data), indicating a lean, focused team.

## Competitive Advantages
- **Relationship-first approach**: Emphasizes long-term relationships over transactional placements, building trust with both clients and candidates.
- **Asia-specific expertise**: Deep understanding of the Asian startup ecosystem, with offices in Hong Kong, Singapore, and now Taipei.
- **High-quality placements**: 94% of placed candidates pass probation, and the firm provides a 48-hour profile turnaround.
- **Bespoke solutions**: Offers not just recruitment but full human capital advisory (HR systems, employer branding, remote setup) – a differentiator for early-stage companies.

## Strategic Focus
- **Geographic expansion**: Moving into new markets like Taiwan (Taipei) while solidifying presence in Hong Kong and Singapore.
- **Scaling human capital solutions**: Growing the advisory side of the business (HR systems, remote hiring, employer branding) to become a holistic partner for startups.
- **Investing in people**: Committed to continuous skills training for its own team, aiming to build a talent advisory force that can provide genuine, ethical recommendations.

## Why Work Here
- **Culture & values**: “People-first” ethos with a strong emphasis on ethical conduct, transparency, and long-term relationships. The team is small (4 people), offering direct mentorship from the founders.
- **Growth opportunities**: The firm “invests in our people through continuous skills training and new opportunities.” Internships are available for university students, providing hands-on experience mentored by founders.
- **Work environment**: Offices in Hong Kong (Sheung Wan) and Singapore (Vision Exchange). The Taipei role is listed as on-site. Remote/hybrid policy is not explicitly stated, but the company advises on remote hiring for clients.
- **Unique perk**: The company uses AI tools to support hiring (resume review, analysis) but notes that final decisions are made by humans – transparency in their own hiring process.
- **Impact**: As a small team, employees can directly shape the company’s growth and have a tangible impact on candidates’ careers and clients’ businesses.

## Sources
1. [nahc.io](https://www.nahc.io/)
2. [nahc.io/about-us](https://www.nahc.io/about-us)
3. [nahc.io/join-us](https://www.nahc.io/join-us)
4. [linkedin.com/company/nahc-io](https://linkedin.com/company/nahc-io)
5. [jobs.lever.co/nahc](https://jobs.lever.co/nahc)

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