---
title: 'Service Desk/System Administrator at Playson'
canonical: 'https://feeny.ai/job/service-desk-system-administrator-playson-ukraine-qyk4xey1hqtj'
type: 'job'
last_seen: '2026-09-09'
---

# Service Desk/System Administrator at Playson

- **Company:** Playson
- **Location:** Ukraine
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/playson/57e83ad2-eaff-4944-86c9-27d4448d5b96/application

**Skills:** IT Support, Service Desk, System Administration, Access Management, Onboarding, Equipment Provisioning, macOS, Windows, Network Basics, DNS, DHCP, VPN, TCP/IP, Ticketing Systems, Cloud Platforms, AWS, GCP, GitHub Access Management, Documentation, MDM Solutions

> The Support System Administrator provides IT support to employees, manages user accounts and system access, and handles onboarding and offboarding processes. The role involves preparing employee workstations, managing IT equipment inventory, and troubleshooting hardware and software issues while maintaining document...

## Job description

What this role actually is This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back. You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.

## Key Responsibilities

- Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
- Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
- Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
- Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
- Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
- Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
- Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
- Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
- Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.

## Requirements

- 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
- Practical experience supporting macOS in a production employee environment.
- Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
- Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
- Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
- Experience with equipment provisioning, inventory, and remote/international delivery.
- Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
- Experience working in a ticketing system with SLAs, and maintaining written documentation.
- Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
- At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
- Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

## Nice to Have

- Scripting and automation (Bash, PowerShell, Python).
- Apple Business Manager, Zero-Touch / automated device deployment.
- Experience with VPN, LDAP, or ZTNA solutions.
- Exposure to ISO 27001 / SOC 2 processes or security audits.
- Interest in security topics (access control, endpoint security, Zero Trust).
- iGaming industry experience.
- Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

## What We Offer

- Competitive Salary
- Quarterly Bonuses
- Unlimited Paid Time Off
- Unlimited Paid Sick Leave
- Remote & Flexible Working
- Private Medical Insurance
- Financial Support for Life Events
- Professional Development Budget
- International Exposure
- Regular Company Events

*Benefits may vary depending on location and contractual agreement Recruiting Process

- HR Interview
- Technical Interview
- Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our [Privacy Policy](https://playson.com/privacy).

## About Playson

## Company Overview
- **One-liner**: Playson is a leading supplier of iGaming technology, designing and developing premium online slot games and promotional tools for regulated markets worldwide.
- **Entity Type**: Private
- **Headquarters**: Sliema, Malta
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming, Online Casino Software, Slot Game Development
- **Target customers**: B2B; online casino operators and iGaming platforms globally.
- **Mission or purpose statement**: "Get More!" — a promise to partners that every product, service, and relationship carries added value. The company is on a mission to "create the fostering environment where your talent evolves with confidence."

## Products & Services
- **Slot Games**: A portfolio of 90+ premium online slot games, certified and licensed in 27 jurisdictions. Games are designed with deep mechanics and beautiful aesthetics for emotional engagement.
- **xEye Viewboard**: A standalone analytical and asset environment for professional decision-making. It helps partners (C-level, agents, managers) analyze casino performance, know player preferences across GEOs, and export game documentation.
- **Promo Tools**: A suite of marketing tools including Tournaments, Free Spins, Network Promotions, and Races. These tools are designed to increase player reactivation (up to 20%), bets growth (up to +50%), and loyalty (return rates of 70-75%).
- **xEye Platform**: A standalone promo tool and asset environment for partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Over 150 million players reached globally, with a portfolio of 90+ games.
- **Notable Investors/Partners**: Partners with over 200 operators worldwide. Licensed by the UK Gambling Commission, Malta Gaming Authority, and regulators in 27 jurisdictions including the UK, Netherlands, Italy, Brazil, Colombia, Ontario, Germany, and Spain.
- **Growth Signals**: Headcount grew 12.3% year-over-year to 139 employees. Active job postings increased 57.9% year-over-year. Website traffic grew 76.6% year-over-year. The company operates in 31 countries and is expanding its regulated market footprint.

## Competitive Advantages
- **Regulatory Maturity**: Licensed and certified in 27 jurisdictions, including major regulated markets like the UK, Netherlands, Italy, and Ontario. This strong compliance foundation allows for safe scaling and is a significant barrier to entry for competitors.
- **Proven Commercial Portfolio**: A portfolio of 90+ games that are commercially successful, with a focus on mobile-first design and deep game mechanics that drive player engagement and retention.
- **Proprietary Technology Stack**: A robust tech stack including Kubernetes, ClickHouse, PostgreSQL, and a microservices architecture, indicating a sophisticated engineering environment.
- **Strong Partner Ecosystem**: Partnerships with over 200 operators globally, demonstrating a strong sales and distribution network.

## Strategic Focus
- **Regulated Market Expansion**: Continuing to enter and operate in new regulated jurisdictions, with a current footprint of 27 markets.
- **Product Innovation**: Developing new games and promotional tools (like xEye Viewboard) to enhance partner performance and player engagement.
- **Talent Growth**: Actively hiring across multiple departments (60 open positions), with a focus on engineering, design, and legal roles. The company emphasizes a "product-oriented mindset" and a culture of experimentation.

## Why Work Here
- **Culture**: Described as a team with a "strong engineering focus and product-oriented mindset." Values include "Fail Fast. Learn Fast." (a culture of experimentation), "Up or Out" (promoting career development), and "Extraordinary Products. Extraordinary Results."
- **Work Model**: Remote & Hybrid work options available.
- **Perks**: Full medical insurance for you and your +1, development courses/training reimbursement, bonus system, flexibility in schedule, and twice-a-year corporate gatherings.
- **Engineering Culture**: A flat structure that enables direct idea-sharing with management. The company uses a modern tech stack including Kubernetes, ClickHouse, PostgreSQL, TypeScript, and Python.

## Sources
1. [playson.com](https://www.playson.com/en)
2. [playson.com/career](https://playson.com/career)
3. [jobs.ashbyhq.com/playson](https://jobs.ashbyhq.com/playson)
4. [playson.com/about](https://playson.com/about)
5. [linkedin.com/company/playson](https://mt.linkedin.com/company/playson)

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