--- title: 'Service Desk / Technical Support (Mensch) at Neura Robotics' canonical: 'https://feeny.ai/job/service-desk-technical-support-mensch-neura-robotics-metzingen-4jmv073zdwsk' type: 'job' last_seen: '2026-11-10' --- # Service Desk / Technical Support (Mensch) at Neura Robotics - **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics) - **Location:** Metzingen, Germany / Riederich, Germany - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-30 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/d86c1235-8c63-4aed-8871-e7e293f99656/application **Skills:** Jira, Technical Troubleshooting, Documentation, Workflow Systems, Robotics Knowledge, Automation Knowledge, Mechatronics Knowledge, German, English > Serve as the first point of contact for customers, resolving technical issues related to robotics systems via Jira. Act as a liaison between customers, service, and engineering teams to ensure smooth fallout and continuous improvement of processes and customer experience. ## Job description Bei NEURA Robotics gestalten wir die Zukunft der Mensch-Roboter-Zusammenarbeit. Als Teil unseres Service Teams bist du die erste Anlaufstelle für unsere Partner und unterstützt sie dabei, das volle Potenzial unserer hochmodernen Robotersysteme auszuschöpfen. Du sorgst dafür, dass jede Interaktion die Innovation, Zuverlässigkeit und Qualität widerspiegelt, für die NEURA steht. Diese Rolle ist ideal für dich, wenn du technische Neugier, starke Kommunikationsfähigkeiten und Freude daran mitbringst, Menschen zu helfen, und gleichzeitig dein Wissen in Robotik, Automatisierung und Mechatronik erweitern möchtest. Dein Verantwortungsbereich: - Serviceanfragen bearbeiten: Du nimmst Partneranfragen in unserem Jira-System auf und führst die Erstanalyse durch, präzise und nachvollziehbar. - Probleme verstehen: Du identifizierst und kategorisierst technische Issues rund um unsere Robotikprodukte und bewertest ihre Dringlichkeit und Auswirkung. - Sauber eskalieren: Du bereitest jeden Fall strukturiert auf und übergibst ihn für die tiefere Analyse an unsere Service Engineers oder, wenn es sich um einen Bug handelt, an unser Software Development Team. - Schnittstelle zwischen Teams: Du fungierst als Bindeglied zwischen Partnern, Service und Engineering, um eine reibungslose Fallbearbeitung sicherzustellen. - Klare Dokumentation: Du führst strukturierte und vollständige Dokumentationen zu allen Interaktionen und Updates. Auf was können wir uns freuen - Technisches Verständnis: Du hast eine solide technische Grundlage, idealerweise durch eine Ausbildung oder ein Studium in Mechatronik, Elektrotechnik, Informatik oder Automatisierungstechnik. - Begeisterung für Technologie: Du bist motiviert zu verstehen, wie robotische Systeme funktionieren, und möchtest dein Know-how stetig erweitern. - Support-Erfahrung: Erfahrung im technischen Support, am Service Desk oder mit Ticketing- und Workflow-Systemen wie Jira ist ein Plus. - Strukturierte Arbeitsweise: Du gehst präzise, organisiert und lösungsorientiert an Aufgaben heran und behältst auch bei vielen offenen Tickets den Überblick. - Kommunikationsstärke: Starke Kommunikationsfähigkeiten und ein ausgeprägtes partnerorientiertes Mindset. Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift, weitere Sprachen sind ein Bonus. - Eigenverantwortung: Du fühlst dich in einem dynamischen Umfeld wohl und übernimmst gerne Verantwortung. - Grundkenntnisse in der Robotik und im Umgang mit Robotersystemen. - Erfahrung mit Remote-Support, Live-Fehlerbehebung und Problemlösung. - Gute Englischkenntnisse (C1) und Deutschkenntnisse auf B1-Niveau. - Grundkenntnisse in Linux und Python sowie die Fähigkeit, Log-Dateien zu verstehen und auszuwerten. ## About Neura Robotics ## Company Overview - **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings. - **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026) - **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation) - **Founded**: 2019 - **Founders**: David Reger ## Core Business - **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI - **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA - **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us." ## Products & Services - **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production. - **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts. - **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks. - **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance. - **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling. - **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment. - **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications. - **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros - **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS. - **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched. ## Competitive Advantages - **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability. - **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots. - **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots. - **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in. - **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases. ## Strategic Focus - **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot. - **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots. - **Global expansion**: Establishing US operations and strengthening presence in Japan and China. - **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms. - **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS. ## Why Work Here - **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything). - **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment. - **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts. - **Growth & Development**: Support for personal and professional growth via Udemy training platform and more. - **Compensation**: Competitive salary package with exclusive employee discounts. - **Perks**: Summer parties, company town hall meetings, and regular team celebrations. - **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact. - **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world. - **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks. ## Sources 1. [neura-robotics.com](https://neura-robotics.com/) 2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/) 3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/) 4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/) 5. [neura-robotics.com/press](https://neura-robotics.com/press/) ## Other roles at Neura Robotics - [Linux Infrastructure Engineer - NeuraGym (Mensch)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-mensch-neura-robotics-stuttgart-6pwpmy7ncx7a) — Stuttgart, Germany - [Linux Infrastructure Engineer - NeuraGym (human)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-human-neura-robotics-stuttgart-hnjeef65epw3) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-stuttgart-t8xaq61a1d1g) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-stuttgart-yx3pzja8xe11) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-munich-r12t6nje4nws) — Munich, Germany / Freising, Germany - [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-munich-j41yg4cpt166) — Munich, Germany / Freising, Germany - [Programme Manager – NEURA Research Programme (human)](https://feeny.ai/job/programme-manager-neura-research-programme-human-neura-robotics-metzingen-fqesea0mc426) — Metzingen, Germany / Riederich, Germany - [Customer Project Manager (mensch)](https://feeny.ai/job/customer-project-manager-mensch-neura-robotics-munich-wvgm5ry2c9xf) — Munich, Germany - [Customer Project Manager (human)](https://feeny.ai/job/customer-project-manager-human-neura-robotics-munich-e28fzskp9aj8) — Munich, Germany - [Customs & Trade Compliance Manager (m/f/d)](https://feeny.ai/job/customs-trade-compliance-manager-m-f-d-neura-robotics-zurich-3w1angvh78rp) — Zurich, Switzerland