---
title: 'Service Desk Technician (6892) at MetroStar'
canonical: 'https://feeny.ai/job/service-desk-technician-6892-metrostar-rosslyn-ykskg24c35ng'
type: 'job'
last_seen: '2026-11-03'
---

# Service Desk Technician (6892) at MetroStar

- **Company:** MetroStar
- **Location:** Rosslyn, VA
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-03
- **Apply:** https://metrostar.com/job-post/?gh_jid=8044768003

## Job description

As a Service Desk Technician, you’ll provide onsite 24x7x365 ITIL-based Service Desk focused on mission-critical incidents at Post and VIPs. You'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government.

We know that you can’t have great [technology services](https://www.metrostar.com/) without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

- Provide support to end users for either PC, server, or applications and hardware
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
- Provide technical assistance via phone, email and additionally in person, as required.
- Provide ad-hoc equipment and software tutorials, as well as perform daily quality checks and produce a weekly report.
- Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set.
- Integrate knowledge management and training in ServiceDesk operations.

What you’ll need to succeed:

- 2 years of experience with ServiceNow and/or Remedy.
- 2 years of experience doing Help Desk operations.
- Knowledge/experience in resolving problems associated with hardware and software issues that may result from PCs, Server, mainframe, application an understanding of PC hardware and connectivity components, a strong knowledge of Windows 7 and Windows 10, and experience supporting monitoring tools.
- A high school diploma.
- An active an active Secret clearance (clearable up to Top-Secret).

SALARY RANGE:  $50,000 - $60,000 (Hourly Rate: $24.04 - $28.85)

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses

Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company [culture code](https://www.metrostar.com/wp-content/uploads/2025/02/MetroStar-CultureGuide-2025.pdf)and [benefits](https://www.metrostar.com/join-us/). Plus, check out our [accolades.](https://blog.metrostar.com/news/tag/awards)

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Not ready to apply now?

Sign up to join our newsletter [here](https://www.metrostar.com/news-events/).

## About MetroStar

## Company Overview
- **One-liner**: MetroStar is an AI-enabled digital transformation services and software provider delivering secure IT solutions to U.S. Defense, National Security, and Federal Civilian agencies.
- **Entity Type**: Private (acquired by Veritas Capital in 2025)
- **Headquarters**: Reston, Virginia, USA (with a second headquarters in Bloomington, Indiana)
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Government IT services, digital transformation, artificial intelligence, cybersecurity, application modernization
- **Target customers**: U.S. federal government (Defense, National Security, Federal Civilian) – primarily B2G
- **Mission or purpose statement**: “A passion for our people. Value for our customers.” – focused on supporting service members, military families, and civil servants.

## Products & Services
- **AI & Advanced Analytics**: Leverages artificial intelligence and advanced analytics to surface insights, democratize knowledge, and drive mission speed and precision. Includes **Mira**, an AI career assistant that helps job seekers find roles aligned with their skills and passions.
- **Digital Experience**: Applies human-centered design to align user needs, mission goals, and technology for customer adoption.
- **Application Modernization**: Transforms legacy applications into modern, secure workflows with continuous DevSecOps integration.
- **Enterprise IT Services**: Provides advanced organizational hardware, networks, systems, and services that enable a modern, secure workforce.
- **Business Units**: National Security, Defense, and Federal Civilian – each delivering tailored solutions for specific mission priorities.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – Private Equity Round on November 1, 2025, from Veritas Capital (amount not disclosed). The company has reported 75+ consecutive profitable quarters.
- **Notable Investors/Partners**: Veritas Capital (parent company); acquired Zoomph, Inc.; maintains university partnerships with George Mason University, Indiana University Bloomington, Virginia State University, Old Dominion University, Howard University, and Ft. Valley University.
- **Growth Signals**: Headcount of 500+ employees (27% veterans); 40+ active programs; $2M+ invested annually in R&D; 17.5% year-over-year headcount growth (per LinkedIn); acquisition by Veritas Capital signals strong backing for scaling AI in national security.

## Competitive Advantages
- **Mission-driven focus**: Deep integration with U.S. defense and national security missions, providing a stable, long-term contract base.
- **AI-first approach**: Proprietary AI solutions (including the Mira assistant) and strong emphasis on human-centered design and DevSecOps.
- **Culture code (THINK)**: Trust, Humility, Imagination, iNnovation, Kindness – driving high employee retention and awards.
- **Veteran-friendly**: 27% of employees are veterans, with dedicated programs for transitioning service members and military spouses.

## Strategic Focus
- Scaling AI capabilities across federal missions, especially in national security and defense.
- Continuing digital modernization of legacy government systems.
- Expanding through the Veritas Capital platform and pursuing strategic acquisitions (e.g., Zoomph).

## Why Work Here
- **Culture**: Described as a “living organism” – dynamic, resilient, innovative. Culture code: THINK. Winner of culture awards.
- **Work policy**: Hybrid opportunities available; many roles require security clearances (cleared roles supported).
- **Benefits**: Competitive salary, medical/dental/vision, 4+ weeks PTO, 401(k) + Roth IRA, life & disability insurance, Employee Assistance Program.
- **Career development**: Individual Career Development Program (ICDP) gives thousands of dollars annually per employee for classes, certifications, and programs. Career lattice supports lateral and horizontal growth.
- **AI-assisted job search**: Mira, the AI career assistant, helps match applicants to roles.
- **Veterans & military spouses**: Strong support and tailored career opportunities.
- **University partnerships**: Engages with students through hackathons, capstones, and internships, fostering next-gen talent.

## Sources
1. [metrostar.com](https://www.metrostar.com/) – Main website, solutions, mission, acquisition announcement, and culture.
2. [metrostar.com/who-we-are](https://www.metrostar.com/who-we-are/) – Company history, headcount, veterans, university partnerships, culture code, profitable quarters.
3. [metrostar.com/jobs](https://www.metrostar.com/jobs/) – Career opportunities, benefits, hybrid work, cleared roles.
4. [linkedin.com/company/metrostar-systems](https://www.linkedin.com/company/metrostar-systems) – Employee count, revenue estimate, funding round, acquisition details, followership growth.

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