---
title: 'Service Desk Technician at Precisely US Jobs'
canonical: 'https://feeny.ai/job/service-desk-technician-precisely-us-jobs-united-states-ymgnhhxy95mp'
type: 'job'
last_seen: '2026-09-05'
---

# Service Desk Technician at Precisely US Jobs

- **Company:** Precisely US Jobs
- **Location:** United States
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-05
- **Apply:** https://www.precisely.com/careers-and-culture/us-jobs/job/4725747005?gh_jid=4725747005

## Job description

Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Join our team in our new Tempe, Arizona office that offers a vibrant, modern workspace in the heart of South Mill Avenue.  It’s steps away from dining, entertainment, and the ASU campus. We have on-site amenities like wellness spaces, outdoor patios, collaboration areas, and 24/7 employee access. It is designed to support connection, flexibility, and a great in-office experience.

Overview:

The Service Desk Technician reports to the IT Service Desk Manager and serves as a front-line member of the Global IT Service Desk team. This is an onsite position based in the Tempe, Arizona area supporting local employees as well as remote users across North America. The primary responsibility of this role is to provide exceptional technical support through phone, email, chat, walk-up, and ticket-based interactions. The technician will troubleshoot hardware, software, operating system, Microsoft 365, and identity-related issues while assisting with device deployment, office technology support, inventory management, and end-user onboarding activities.

What you will do:

- Troubleshoot end-user issues related to hardware, software, operating systems, Microsoft 365, account access, printers, peripherals, and connectivity
- Provide technical support through phone, email, chat, walk-up, and ticket-based interactions.
- Review, triage, update, route, and assign incoming support tickets according to priority and impact.
- Create and maintain process documentation, troubleshooting guides, and knowledge base articles.
- Monitor and respond to support requests during assigned business hours.
- Support device deployment, onboarding activities, and equipment provisioning.
- Assist with inventory management, shipping, receiving, and asset tracking activities.
- Support conference room technology, workstation setups, and office technology needs
- Collaborate with other IT team members and participate in operational meetings.
- Follow service desk processes while delivering excellent customer service and support

What we are looking for:

Required:

- Educational requirements: Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience accepted in lieu of formal education.
- Years of experience: 2+ years of experience in a Service Desk, Help Desk, IT Support, Desktop Support, or related technical support role.
- Years of experience needed with specific skills: 2+ years supporting Windows operating systems, Microsoft 365 applications, hardware, software, and user account administration
- Specific technical or software skills required:   Microsoft Windows    Microsoft 365    Active Directory    Microsoft Entra ID (Azure AD)    Hardware and software troubleshooting    Remote support tools (TeamViewer, BeyondTrust, Quick Assist, or similar)    Printer, laptop, desktop, and peripheral support, Mac and iOS knowledge
- Necessary certifications None required
- Travel is required: No

Additional Requirements

- Strong customer service and communication skills.
- Strong documentation and problem-solving abilities.
- Ability to prioritize multiple requests in a fast-paced environment.
- Ability to participate in an on-call rotation when required.
- Ability to safely move and install IT equipment weighing 25-50 pounds.

AI Skills/Knowledge:

- Experience using Microsoft Copilot, ChatGPT, or similar AI tools to improve productivity and troubleshooting efficiency
- Ability to create clear prompts and leverage AI tools for documentation, knowledge management, and end-user support.
- Understanding of responsible AI usage, data privacy, and security best practices.
- Familiarity with using AI to summarize tickets, generate knowledge articles, and streamline support workflows.

Preferred Skills (a plus but not required):

- Experience supporting Microsoft Intune, Autopilot, and modern device management environments.
- Experience administering Microsoft Entra ID (Azure AD), group management, and identity-related troubleshooting.
- Knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting.
- Experience supporting conference room technology, audiovisual equipment, and office collaboration tools
- Experience with IT asset management, inventory control, equipment deployment, shipping, and receiving processes.
- Familiarity with ticketing platforms such as Jira Service Management, ServiceNow, Freshservice, or similar ITSM tools.
- Experience supporting macOS devices in a corporate environment.
- Working knowledge of PowerShell or other scripting tools used for basic automation and administration.
- Experience supporting hybrid workforce environments including remote users across multiple locations.
- Familiarity with Microsoft Copilot, AI-assisted troubleshooting tools, and knowledge management platforms.

## #LI-DR1

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the [Precisely Candidate Privacy Notice](https://www.precisely.com/legal/precisely-global-applicant-and-candidate-privacy-notice/)

## About Precisely US Jobs

## Company Overview
- **One-liner**: Precisely is the global leader in data integrity, providing software and services that ensure data accuracy, consistency, and context for enterprise decision-making.
- **Entity Type**: Private (owned by Clearlake Capital Group, acquired in 2021)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 1968 (originally as Whitlow Computer Systems, rebranded to Syncsort in 1981, and to Precisely in 2020)
- **Founders**: Not publicly available (company evolved from Whitlow Computer Systems)

## Core Business
- **Primary industry/industries**: Data Integrity Software, Data Integration, Data Quality, Data Enrichment, Location Intelligence, Big Data
- **Target customers**: B2B, primarily large enterprises (serves 12,000+ customers in over 100 countries, including 99 of the Fortune 100)
- **Mission or purpose statement**: To help organisations make confident decisions through trusted data by unlocking the full potential of their data with scalable, accurate, and enriched solutions.

## Products & Services
- **Data Integration**: Solutions to connect, transform, and move data across cloud, on-premises, and hybrid environments (ETL, big data sorting).
- **Data Quality**: Tools to profile, cleanse, monitor, and govern data to ensure accuracy and consistency.
- **Data Enrichment**: Adding context and insight to data through third-party datasets and enrichment services.
- **Location Intelligence**: Geospatial data and analytics solutions for mapping, spatial analysis, and location-based insights.
- **Customer Engagement**: Solutions to help businesses understand and engage their customers through trusted data.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held; acquired by Clearlake Capital in 2021 for an undisclosed amount)
- **Key Metric**: Annual Revenue estimated at $525.0M (source: LinkedIn)
- **Notable Investors/Partners**: Clearlake Capital Group (owner); partners include major cloud platforms and technology vendors (e.g., AWS, IBM, SAP)
- **Growth Signals**: 2,800 total employees (Built In), 1,870 on LinkedIn (+0.6% yearly growth), 336,807 LinkedIn followers (+82.5% yearly growth), 84 active job postings (job postings up 265.2% year-over-year), ranked #22 on Fortune Best Workplaces in Technology™ 2025 (Large)

## Competitive Advantages
- **Market Leadership**: Trusted by 95 of the Fortune 100, with a 12,000+ customer base across 100+ countries.
- **Breadth of Portfolio**: Combines data integration, quality, enrichment, and location intelligence into a unified platform, offering end-to-end data integrity.
- **Legacy & Stability**: Founded in 1968, the company has deep expertise in mainframe and enterprise data management, with a strong history of innovation.
- **Proven Technology**: Core product (SyncSort) was the dominant sort program for IBM mainframes for decades, demonstrating long-standing technical credibility.

## Strategic Focus
- **Data Integrity Leadership**: Continuing to build out the data integrity platform, integrating AI and automation (e.g., AI Automation Engineer – Agentic AI roles) to help enterprises manage data at scale.
- **Cloud & Hybrid Expansion**: Delivering solutions across cloud and traditional platforms to meet diverse enterprise needs.
- **Growth Through Acquisitions**: Has grown through acquisitions (e.g., PlaceIQ, Winshuttle, Infogix) to expand capabilities in data enrichment and integration.
- **Talent Investment**: Significant increase in hiring (265% yearly growth in job postings) indicates aggressive expansion.

## Why Work Here
- **Culture**: 93% of employees say Precisely is a great place to work (vs. 57% at a typical US company), according to Great Place To Work®. Employees report high levels of trust, ethical management, and a welcoming environment.
- **Remote/Hybrid Policy**: Offers remote, hybrid, and on-site roles depending on position. Many engineering and sales roles are listed as remote.
- **Perks & Benefits**: Includes 401(K), disability insurance, life insurance, dental and health insurance, Flexible Spending Account (FSA), generous parental leave, family medical leave, legal assistance, and diversity-based Employee Resource Groups.
- **Diversity & Inclusion**: Offers customized development tracks and promotion policies; has DEI initiatives and Employee Resource Groups.
- **Engineering Culture**: Strong focus on technical excellence with roles in AI engineering, software development, data strategy, and infrastructure. Employees report high levels of responsibility and career growth opportunities.
- **Work-Life Balance**: 92% of employees say they are able to take time off when necessary.
- **Locations**: 7 offices globally: Burlington, MA (HQ); Belfast, Northern Ireland; Reading, England; Ottawa, Canada; Pune and Challaghatta, India; Rochester, MN, USA.

## Sources
1. [Precisely.com - Careers and Culture](https://www.precisely.com/careers-and-culture/)
2. [Built In - Precisely Careers, Perks + Culture](https://builtin.com/company/precisely)
3. [LinkedIn - Precisely Company Page](https://www.linkedin.com/company/preciselydata)
4. [Great Place To Work - Precisely](https://www.greatplacetowork.com/certified-company/7026068)
5. [Wikipedia - Precisely (company)](https://en.wikipedia.org/wiki/Precisely_(company))

## Other roles at Precisely US Jobs

- [Senior Financial Analyst](https://feeny.ai/job/senior-financial-analyst-precisely-us-jobs-united-states-1wpemcp3xqqj) — United States
- [Senior Software Engineer (Full Stack - Node.js, React, MongoDB)](https://feeny.ai/job/senior-software-engineer-full-stack-node-js-react-mongodb-precisely-us-jobs-dvf1mmh4x89d) — United States
- [Senior Account Executive - SLED](https://feeny.ai/job/senior-account-executive-sled-precisely-us-jobs-united-states-96rc14hpxdv8) — United States
- [Senior Account Executive - Federal](https://feeny.ai/job/senior-account-executive-federal-precisely-us-jobs-united-states-e9m2yhzvmsx1) — United States
- [Associate software Engineer (Python AI)](https://feeny.ai/job/associate-software-engineer-python-ai-precisely-us-jobs-united-states-ey2cqwzj73es) — United States
- [Associate Business Development Representative](https://feeny.ai/job/associate-business-development-representative-precisely-us-jobs-united-states-g11679snxrnn) — United States
- [Senior Software Engineer – Full Stack (AI First)](https://feeny.ai/job/senior-software-engineer-full-stack-ai-first-precisely-us-jobs-phoenix-npsfn79ev1sd) — Phoenix, AZ
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-precisely-us-jobs-united-states-pxm9b2j5f601) — United States
- [Senior Director, Data Governance](https://feeny.ai/job/senior-director-data-governance-precisely-us-jobs-united-states-jfy0te4eavyk) — United States
- [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-precisely-us-jobs-united-states-jxvydz54h9g4) — United States