--- title: 'Service Dispatch Coordinator at CyberSheath' canonical: 'https://feeny.ai/job/service-dispatch-coordinator-cybersheath-united-states-fk5r27z7w9cd' type: 'job' last_seen: '2026-10-15' --- # Service Dispatch Coordinator at CyberSheath - **Company:** CyberSheath - **Location:** United States - **Compensation:** $45k–$65k - **Work type:** remote - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/cybersheath/jobs/5452519008 ## Job description CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Service Dispatch Coordinator to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. Job Overview The Service Dispatch Coordinator is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests and dispatching them to the appropriate resource. Essential Responsibilities (include but are not limited to): - Responsible for coordinating the schedules of remote and field technical resources - Create and assign service requests as they arrive through phone, email, or other means - Escalate support tickets related to technical solutions such as computer desktop and network troubleshooting - Organize technician schedules to ensure schedules are efficient and productive - Responsible for ensuring communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Act as a point of contact for clients for all types of service requests - Monitor open service tickets and escalate requests to other team members as necessary to ensure the team is meeting customer SLA’s - Report the utilization of IT Support resources and the successful completion of service requests to the appropriate resources - Responsible for ensuring prompt entries for time and expenses as they occur - Where applicable, support end-users in same-call resolution activities (e.g., password resets) - Additional duties as assigned. Required Experience & Skills - Excellent Customer Service skills: such as telephone skills, communication skills, active listening, and customer care - Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to provide IT services - Ability to match proper technical resources to technical issues appropriately - Positive attitude, self-motivated with the ability to work in a fast-moving environment - Ability to work in a team and communicate effectively - Typing skills to ensure quick and accurate entry of service request details - 1-3 years of customer service experience Work Environment - CyberSheath is a fully Remote work environment - Work hours for this role are 8:00 AM - 5:00 PM PST (11:00 AM - 8:00 PM EST) CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $45,000—$65,000 USD ## About CyberSheath ## Company Overview - **One-liner**: CyberSheath is a specialized cybersecurity compliance service provider that helps U.S. Department of Defense (DoD) contractors achieve and maintain CMMC 2.0, NIST SP 800-171, and DFARS compliance. - **Entity Type**: Private (acquired by BV Investment Partners in May 2024; prior PE round led by Lightview Capital in December 2021) - **Headquarters**: Reston, Virginia, United States - **Founded**: 2012 - **Founders**: Eric Noonan (also served as CEO; Emil Sayegh appointed CEO in August 2025) ## Core Business - Primary industry: Cybersecurity Compliance Services (IT Services and IT Consulting) - Target customers: U.S. Defense Industrial Base (DIB) contractors – including manufacturing, engineering, construction, architecture, and design firms – that must comply with DoD cybersecurity requirements. - Mission: “Cut through the complexity and confusion of NIST 800-171, DFARS, and CMMC 2.0 to protect businesses, the DoD, and the nation from cyberattacks.” (paraphrased from company site) ## Products & Services For each major offering: - **[AIM™ Process (Assess, Implement, Manage)]**: A three-stage framework for achieving and maintaining full compliance. Includes detailed assessments, implementation of policies and technical controls, and ongoing managed services. (SaaS/Service) - **Federal Enclave**: A purpose-built, cloud-based compliant environment that isolates Controlled Unclassified Information (CUI) without overhauling legacy infrastructure. Designed to meet NIST SP 800-171, DFARS, and CMMC 2.0. (Cloud Service) - **Managed Services (CMMC 2.0)**: Cost-effective, ongoing compliance management at the required CMMC level, delivered in a cloud, on-premise, or hybrid model anchored in Microsoft technology. (Managed Service) - **CMMC 2.0 Assessment & Implementation**: End-to-end services to achieve CMMC Level 2 certification, including preparation for C3PAO audits. (Service) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company; acquired by BV Investment Partners in 2024) - **Key Metric**: Annual Revenue estimated at $5.2 million (as of 2025 data); Total funding includes at least two private equity rounds – Lightview Capital (2021) and BV Investment Partners (2024) - **Notable Investors/Partners**: Lightview Capital (lead investor in 2021), BV Investment Partners (acquirer, 2024). Partners include Microsoft (via GCC High licensing and AOS-G membership). - **Growth Signals**: - Headcount grew 33.9% year-over-year (from 43 to 64 employees) - Monthly LinkedIn follower growth of +26.0% and annual growth of +212.2% (19,741 followers) - 78+ CMMC Level 2 compliant customers; 1,000+ NIST 800-171 assessments and implementations completed - Active job postings increased 200% year-over-year (21 open positions) ## Competitive Advantages - **Deep regulatory expertise**: Founder Eric Noonan helped draft the original DFARS clause (2013) and contributed to every subsequent update. The company has been involved in DoD cybersecurity initiatives since 2008. - **One-stop provider**: Unlike many VARs or software-first providers, CyberSheath offers full lifecycle compliance services – assessment, implementation, and managed services – reducing the risk of “overpaying to under-deliver.” - **Proven track record**: Perfect 110 scores on all C3PAO audits; 99% customer satisfaction (CSAT) and 100% promoter score (NPS). - **CMMC 2.0 Level 2 Certified**: Certified as a CMMC service provider, meaning they meet the same standards they help clients achieve. ## Strategic Focus - **Scale and acquisition**: After being acquired by BV Investment Partners, the company is likely focusing on expanding its client base and service offerings across the defense supply chain. - **CMMC deadline readiness**: With only 1% of defense contractors fully ready for the imminent CMMC deadline (per a 2025 study they released), CyberSheath is positioning itself as the go-to partner for urgent compliance. - **Talent growth**: Aggressively hiring across compliance, engineering, sales, and customer success to support growing demand. - **Thought leadership**: Hosting events like CMMC CON and bringing in high-profile speakers (e.g., social engineering expert Rachel Tobac) to build brand authority. ## Why Work Here - **Remote-first culture**: All job postings (e.g., Compliance Engineer, Helpdesk Technician, Enterprise Account Executive) are listed as “United States – Remote” – the company appears fully remote. - **Mission-driven work**: Employees directly contribute to securing the U.S. defense supply chain and national security. - **Growth trajectory**: Headcount up 33.9% YoY, with 21 open positions and a 200% increase in job postings over the past year – signals strong growth and promotion opportunities. - **Specialized expertise**: Opportunity to become a deep expert in a niche, high-demand field (CMMC, NIST, DFARS) with a company that wrote the rules. - **Culture highlights**: LinkedIn data shows a high proportion of technical staff (35%) and a low manager-to-individual-contributor ratio, suggesting a hands-on, flat engineering culture. Perks include working with a tight-knit team of 64 people, with a strong net promoter score internally. ## Sources 1. [cybersheath.com](https://cybersheath.com/) 2. [job-boards.greenhouse.io/cybersheath](http://job-boards.greenhouse.io/cybersheath) 3. [cybersheath.com/company/](https://cybersheath.com/company/) 4. [linkedin.com/company/cybersheath-services-international-llc](https://www.linkedin.com/company/cybersheath-services-international-llc) ## Other roles at CyberSheath - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-cybersheath-united-states-v9kxydrd2fjs) — United States - [Manager, IT Engineering](https://feeny.ai/job/manager-it-engineering-cybersheath-united-states-0tfksy2p8az5) — United States - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-cybersheath-united-states-4zchgh29t1em) — United States - [Helpdesk Technician III](https://feeny.ai/job/helpdesk-technician-iii-cybersheath-united-states-8tj5kz0rt4jr) — United States - [Helpdesk Technician I](https://feeny.ai/job/helpdesk-technician-i-cybersheath-united-states-e194df16c7j3) — United States - [Helpdesk Technician II](https://feeny.ai/job/helpdesk-technician-ii-cybersheath-united-states-48844ae3578r) — United States - [Cloud Operations Engineer](https://feeny.ai/job/cloud-operations-engineer-cybersheath-united-states-14nqybs04k0e) — United States