---
title: 'Service Manager at Mujin'
canonical: 'https://feeny.ai/job/service-manager-mujin-best-7776g0gqzg7f'
type: 'job'
last_seen: '2026-10-28'
---

# Service Manager at Mujin

- **Company:** Mujin
- **Location:** Best, Netherlands
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/mujininc/7aad0bb4-78b8-46f2-b7b9-99770e95b087

## Job description

Are you ready to shape the future of industrial robotic systems?

Mujin is transforming how industrial robots perceive, plan, and execute work by bringing real-time intelligence to the factory floor through MujinOS, our hardware-agnostic, software-defined automation platform.

Position: Service Manager

We are looking for an experienced Service Manager to lead and develop our after-sales service operations at Mujin Europe.

In this role, you will be responsible for building and managing a high-performing service team, ensuring reliable technical support for our customers, and establishing scalable service processes and infrastructure.

You will oversee field service activities, implement a service ticketing system, and develop our 24/7 remote support capabilities. Working closely with customers and internal teams, you will play a key role in ensuring customer satisfaction, operational efficiency, and continuous improvement.

## Responsibilities

- Lead and develop the Field Service team, including recruitment, onboarding, performance management, training, and workload planning.

- Oversee daily service operations, including installation, commissioning, maintenance, troubleshooting, repairs, and technical escalations.

- Coordinate service resources, spare parts, and logistics to ensure timely and efficient service delivery.

- Act as the main point of contact for customers, managing service requests, escalations, and customer satisfaction.

- Develop and manage service agreements and SLAs, ensuring compliance with contractual obligations and performance targets.

- Establish and manage a service ticketing system and 24/7 remote support infrastructure, including workflows, secure access, and escalation procedures.

- Oversee service administration, monitor KPIs, and drive continuous improvements in service quality and operational efficiency.

- Ensure compliance with quality and safety standards, and participate in scheduled on-call duties, including weekends.

## Requirements

- Bachelor's degree in Engineering, Mechatronics, Industrial Automation, or a related technical field, or equivalent practical experience.
- 5-8 years experience in technical service management, after-sales operations, or field service leadership, preferably in robotics, industrial automation or industrial software.
- Strong technical understanding of industrial robotics, automation systems, and related technologies.
- Experience managing technical teams, service operations, customer escalations, and Service Level Agreements (SLAs).
- Familiarity with service ticketing systems, remote technical support, and service performance monitoring.
- Strong leadership, organizational, problem-solving, and communication skills, with a customer-focused mindset.
- Professional proficiency in English
- Valid driver's license and willingness to travel, with up to 50% of working time spent at customer sites

## About Mujin

Mujin is redefining manufacturing and logistics with advanced software that enables robots to perform complex, real-world tasks using proprietary Physical AI and digital-twin technologies.

At the core is MujinOS, a unified automation platform that connects robots, AGVs, storage systems, sensors, and other equipment into one intelligent digital environment. MujinOS powers facility-wide optimization and scalable, reliable deployment of next-generation automation.

Our goal is to set a new global standard—making it easy for any enterprise to deploy, manage, and scale advanced robotics with confidence.

## Why Join Our Team

- Competitive compensation reflecting your skills and impact
- Paid time off (vacation, sick leave, holidays)
- International, inclusive, and collaborative culture
- Clear opportunities for growth, technical advancement, and leadership

Are you ready to be a part of the Mujin journey and shape the future of robotics in Europe?

Apply via this posting with your CV.

At Mujin, we believe in a thorough and transparent recruitment process to ensure the best fit for both the candidate and the company. After submitting your application through our job site, our team will carefully review your CV to evaluate your qualifications and experience. If your profile aligns with the role’s requirements, you will be invited to complete a technical assessment, which will be sent to you via a direct link.

Please note that we only accept applications through our job site and kindly ask that you refrain from submitting CVs via email. Thank you for your cooperation.

## About Mujin

## Company Overview
- **One-liner**: Mujin develops intelligent robotics automation platforms that use a "teachless" no-code approach to make robots capable, easy to deploy, and simple to operate in logistics, manufacturing, and beyond.
- **Entity Type**: Private (Series C)
- **Headquarters**: Tokyo, Japan
- **Founded**: 2011
- **Founders**: Ross Diankov (CEO), Issei Takino

## Core Business
- Primary industry: Industrial robotics and automation
- Target customers: Warehouses, distribution centers, manufacturers (primarily Enterprise and B2B); also serves robotics integrators
- Mission statement: To solve the shortage of manual labor by deploying intelligent robotics automation that raises productivity around the world

## Products & Services
- **MujinOS**: A no-code, teachless platform for robot control and deployment. Integrates perception, planning, and control algorithms with a real-time digital twin. Compatible with top robot and tooling brands.
- **Palletizing**: Automated case stacking with high-speed, stable pallet builds for any SKU mix.
- **Depalletizing**: Perception-driven robots that unload pallets and handle complex mixed-SKU challenges.
- **Mixed-Case Fulfillment**: Robotic case picking and pallet building for store-ready orders.
- **Bin Picking**: Robots pick loose items from bins using advanced 3D vision.
- **Piece Picking**: Each-pick automation for e-commerce and distribution.
- **TruckBot**: Container and trailer unloading robot (debuted at ProMat 2023).
- **Fleet Coordination**: Syncs AGVs and AMRs with pick-and-place workflows through a single fleet module.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a private company (latest major round was $83.4M Series C in 2023, per CB Insights).
- **Key Metric (Funding)**: Over $107.4M in total known equity funding (Series A: ¥75M JPY, Series B: $6M, Series C: $83.4M + $18M). Also secured ¥15.5B JPY in debt financing (Dec 2025).
- **Notable Investors**: SBI Investment (led Series C), UTEC (The University of Tokyo Edge Capital Partners).
- **Growth Signals**: Employs 146 people (+5% YoY, +17 people); offices in 5 countries (Japan, USA, China, Netherlands, South Korea); 103 active job postings (+49.3% YoY); revenue $6.9M; recognized with the RBR50 Innovation Award; operates in 9 countries by workforce distribution.

## Competitive Advantages
- **Teachless technology**: Their "MujinMI" (Machine Intelligence) allows robots to think and move autonomously without being taught every motion — a fundamental differentiator from traditional industrial robots that require programming.
- **No-code platform**: MujinOS enables deployment without writing code, lowering engineering costs and accelerating timelines.
- **Brand-agnostic integration**: Compatible with robots and tooling from multiple manufacturers, so it fits into existing operations without vendor lock-in.
- **Strong Asia + global footprint**: Deep roots in Japan and China combined with expanding operations in North America and Europe.

## Strategic Focus
- Continue expanding globally with offices in the Netherlands (Eindhoven) and a growing presence in the U.S. (Atlanta, GA).
- Scale intelligent robotics solutions for large logistics and manufacturing customers.
- Push further into full warehouse and factory workflows (e.g., TruckBot for automated unloading).
- Deepen the MujinOS platform as the global standard for intelligent robotics.

## Why Work Here
- **Mission-driven**: Tackling critical global labor shortages with cutting-edge technology.
- **Engineering-heavy culture**: 92 of 146 employees are in technical roles — a true engineering-first company.
- **Global, diverse team**: Colleagues from Japan, U.S., China, Netherlands, Switzerland, France, South Korea, and more.
- **Top talent hiring from**: Carnegie Mellon, Stanford, The University of Tokyo, plus alumni from Google, Microsoft, Woven by Toyota, and Preferred Networks.
- **On-site in Tokyo**: Most roles listed as full-time in Tokyo at their HQ, but also opportunities in Atlanta, Guangzhou, and Eindhoven.
- **Active growth**: 103 open jobs across software engineering (C++, Python, Computer Vision, Robotics), integration, and other roles.

## Sources
1. [mujin-corp.com](https://mujin-corp.com/company)
2. [mujin-corp.com](https://mujin-corp.com/)
3. [jobs.lever.co](https://jobs.lever.co/mujininc)
4. [linkedin.com](https://www.linkedin.com/company/mujin-global)
5. [cbinsights.com](https://www.cbinsights.com/company/mujin)

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