---
title: 'Service Manager, Robot Technicians at Figure'
canonical: 'https://feeny.ai/job/service-manager-robot-technicians-figure-santa-clara-hrz64ma1dgzf'
type: 'job'
last_seen: '2026-11-07'
---

# Service Manager, Robot Technicians at Figure

- **Company:** Figure
- **Location:** Santa Clara, CA
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/figureai/jobs/4727093006

## Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Service Manager to lead the team of technicians who diagnose, repair, and maintain our humanoid robots. You'll own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering. This role is for a hands-on leader who wants to build a service business from the ground up as humanoids move into real-world deployment.

Responsibilities:

- Service Operations: Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments.
- Team Leadership: Hire, train, and mentor robot service technicians. Give regular feedback, build career paths, and set the standard for technical excellence.
- Safety & Quality: Champion safety, quality, and efficiency in every repair. Build and enforce procedures for working on high-voltage, battery, and actuated systems.
- Customer Experience: Represent Figure to internal and commercial customers. Exceed their expectations, monitor service trends, and create standards and processes that raise the overall service experience.
- Metrics & Process: Drive service KPIs including uptime, mean time to repair, first-time fix rate, cost, and parts usage. Use Lean or similar methods to make complex workflows run better.

Requirements:

- Bachelor's degree or equivalent experience.
- 5+ years of experience in a service-focused, field service, technical repair, or manufacturing environment, with 2+ years leading technician teams.
- Proven track record running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities.
- Experience running complex processes using Lean or other continuous improvement techniques.
- Strong grasp of business metrics and the ability to drive results in productivity, quality, and cost.
- Excellent written and verbal communication skills, with the ability to align technicians, engineers, and customers.
- Low-ego, team-first leadership style with a pragmatic, can-do approach to problem-solving under pressure.
- Valid driver's license, and the ability to travel to customer sites as needed.

Bonus Qualifications:

- Robotics, EV, aerospace, or industrial automation service experience.
- Hands-on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
- Experience standing up a new service organization, field service program, or repair depot.

## About Figure

## Company Overview
- **One-liner**: Figure is an AI robotics company building the world's first commercially viable autonomous general-purpose humanoid robot.
- **Entity Type**: Private (Series C, $1.9B total funding)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2022
- **Founders**: Brett Adcock

## Core Business
- **Primary industry**: AI Robotics / Humanoid Robotics / Machinery Manufacturing
- **Target customers**: Enterprise (manufacturing, logistics, warehousing, retail) and, in future iterations, consumer/home markets.
- **Mission or purpose statement**: To bring a commercially viable general-purpose humanoid to market, making humans capable of more and addressing labor shortages.

## Products & Services
- **Figure 03**: The latest generation humanoid robot, designed for the home and the world at scale. Features a softer look and feel, advanced hand dexterity, and an integrated battery in the torso. It is powered by the company's AI model, Helix.
- **Helix / Helix 02**: Figure's in-house AI model for humanoid control. Helix 02 is described as their most powerful model to date, enabling the robot to perform complex tasks autonomously (e.g., using the whole body to do dishes end-to-end).
- **F.02 Fleet**: The previous generation robot used in a real-world deployment with BMW, where it contributed to the production of 30,000 cars over 11 months, running 10 hours per day.
- **BotQ**: Figure's manufacturing division, responsible for building the robots at scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding is $1.9B.
- **Key Metric**: Total Funding of $1,854,000,000.
- **Notable Investors/Partners**: Parkway Venture Capital (led Series A and Series C), Intel Capital (led Venture Round), Brett Adcock (led Seed Round). Key partner: BMW (11-month deployment).
- **Growth Signals**: Headcount grew 128.8% YoY to 442 employees. Active job postings increased 223.5% YoY. The company is actively scaling its manufacturing arm (BotQ) and commercial operations. It operates in 12 countries.

## Competitive Advantages
- **First-Mover in Commercial Humanoids**: Figure has a significant head start with a real-world, 11-month deployment at a major automaker (BMW), proving the technology's viability.
- **Vertically Integrated AI & Hardware**: Unlike many competitors, Figure builds both the robot hardware and the AI software (Helix) in-house, creating a tightly integrated system.
- **Massive Data Advantage**: Through its "Project Go-Big" and partnership with BMW, Figure is building the world's largest humanoid pretraining dataset, a critical moat in AI.
- **Aggressive Talent Acquisition**: Has hired top talent from Tesla (60), Apple (34), Boston Dynamics (12), SpaceX (9), and others, concentrating deep expertise.

## Strategic Focus
- **Commercial Deployment**: Scaling from pilot programs (BMW) to widespread commercial deployment across logistics, warehousing, and manufacturing.
- **Home Market Entry**: The design of Figure 03 signals a clear strategic pivot toward the consumer/home market as the next major growth vector.
- **AI Leadership**: Continued investment in the Helix AI model to achieve full autonomy and general-purpose capability.
- **Manufacturing Scale**: Building out BotQ to mass-produce humanoid robots.

## Why Work Here
- **Mission-Driven & High Impact**: The company is laser-focused on a singular, ambitious mission: "to build the most groundbreaking company on the planet." Work is described as being "in the trenches together."
- **Culture of Speed & Fearlessness**: Core values include "Move Fast & Be Technically Fearless" and "Aggressively Optimistic." The environment is described as high-performance, with a "championship mindset."
- **On-Site, Collaborative Environment**: Employees work from physical offices in San Jose, CA (HQ) and a secondary location in Sunnyvale. The culture emphasizes in-person collaboration.
- **Generous Benefits**: Offers health insurance, generous parental leave, and family/childcare benefits.
- **Massive Growth Trajectory**: With 110 open roles, explosive headcount growth, and a clear path to market, employees have significant opportunity for career growth and impact.
- **Technical Challenges**: Work spans cutting-edge AI (reinforcement learning, perception, pretraining), hardware engineering (actuators, electrical, mechanical), and manufacturing at scale.

## Sources
1. [figure.ai](https://www.figure.ai/company)
2. [LinkedIn](https://www.linkedin.com/company/figure-ai)
3. [Greenhouse Jobs](http://job-boards.greenhouse.io/figureai)
4. [Built In](https://builtin.com/company/figureai)

## Other roles at Figure

- [Shift Coordinator, Humanoid Robot Operations (Night)](https://feeny.ai/job/shift-coordinator-humanoid-robot-operations-night-figure-santa-clara-36y1f3grnj6k) — Santa Clara, CA
- [Shift Coordinator, Humanoid Robot Operations (Swing)](https://feeny.ai/job/shift-coordinator-humanoid-robot-operations-swing-figure-santa-clara-xmsm9jsdaccr) — Santa Clara, CA
- [Swing Shift Coordinator](https://feeny.ai/job/swing-shift-coordinator-figure-fontana-c0adfk01wbyw) — Fontana, CA
- [Integration & Test - Mechanical Engineering Intern [Winter 2027]](https://feeny.ai/job/integration-test-mechanical-engineering-intern-winter-2027-figure-san-jose-zjnefrmhzxm9) — San Jose, CA
- [Robot Service Technician (Afternoon Shift)](https://feeny.ai/job/robot-service-technician-afternoon-shift-figure-santa-clara-8nqk1y3fakhg) — Santa Clara, CA
- [Shift Coordinator, Humanoid Robot Operations (Morning)](https://feeny.ai/job/shift-coordinator-humanoid-robot-operations-morning-figure-santa-clara-1xpwc6v6t3zr) — Santa Clara, CA
- [NPI Buyer/Planner](https://feeny.ai/job/npi-buyer-planner-figure-san-jose-c2wmkcznnzgn) — San Jose, CA
- [Developer Productivity Intern [Winter 2027]](https://feeny.ai/job/developer-productivity-intern-winter-2027-figure-san-jose-1afpb2gh2e22) — San Jose, CA
- [Manufacturing Quality Engineer BotQ](https://feeny.ai/job/manufacturing-quality-engineer-botq-figure-san-jose-q6kf15rzn0xw) — San Jose, CA
- [Mobile Service Technician](https://feeny.ai/job/mobile-service-technician-figure-san-jose-rr3d4dzxxfpa) — San Jose, CA