---
title: 'Service Operations Analyst- Intermediate at Sony Pictures Animation'
canonical: 'https://feeny.ai/job/service-operations-analyst-intermediate-sony-pictures-animation-los-angeles-tcfva2g3arp5'
type: 'job'
last_seen: '2026-10-23'
---

# Service Operations Analyst- Intermediate at Sony Pictures Animation

- **Company:** Sony Pictures Animation
- **Location:** Los Angeles, CA
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/sonypicturesanimation/jobs/8039218003

## Job description

The Service Operations Analyst- Intermediate provides critical remote and on-site technical support across hardware, software, and networking infrastructure for studio users. Acting as a vital technical partner to our production and overhead teams, this role deploys and maintains our Mac-dominant environment, manages specialized animation hardware (Cintiqs, color-calibrated displays), and supports remote streaming workflows. The ideal candidate is a proactive problem-solver who ensures artists and filmmakers experience zero technical friction in their creative process.

Sony Pictures Animation is a pre-production animation studio based in Los Angeles, California, creating both feature animation and animated series with artists from around the world. We pride ourselves on empowering filmmakers to lead the creative process, and allowing the hand of the artist to be truly felt, with the goal of producing bold and innovative visual storytelling.

## RESPONSIBILITIES:

- Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
- Deploy, configure, and maintain Mac workstations (MacBook Pros/Airs), ensuring optimal performance for studio applications.
- Support, set up, and troubleshoot specialized artist hardware, including Wacom/Cintiq tablets and color-accurate Eizo displays.
- Support remote workstation streaming environments (e.g., Parsec) and secure VPN access for off-site artists and remote crew.
- Provision and manage user accounts, permissions, and SaaS licensing across Google Workspace and studio directory tools.
- Write basic shell scripts (Python, Bash) to automate workstation setups, system updates, and routine maintenance tasks.
- Partner closely with Imageworks (SPI) pipeline and systems engineering teams to escalate, track, and resolve complex infrastructure issues.
- Maintain accurate IT asset management records, hardware inventories, and user access setups.

## QUALIFICATIONS:

- 1–3 years of hands-on technical support or systems engineering experience, ideally within an animation, VFX, or post-production environment.
- Deep proficiency in Mac OS administration and troubleshooting.
- Working knowledge of Windows operating systems for high-end desktop environments.
- Familiarity with creative software and front-end animation/editorial packages (e.g., Adobe Creative Cloud, Avid Media Composer, Storyboard Pro, Maya, Zbrush, Blender).
- Hands-on experience supporting remote desktop streaming protocols (e.g., Parsec) and artist peripherals (Cintiqs, calibrated monitors).
- Basic scripting skills (Python or Bash) for automation and deployment.
- Strong customer-service mindset with excellent verbal and written communication skills.
- Ability to prioritize competing support tickets under tight production deadlines.

Sony Pictures Animation is an equal opportunity employer and provides reasonable accommodations in compliance with the Americans with Disabilities Act. We evaluate applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

The anticipated base salary for this position is $40.00/hour to $51.00/hour. This role may also qualify for incentives and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

## About Sony Pictures Animation

## Company Overview
- **One-liner**: Sony Pictures Animation produces a variety of animated entertainment for audiences around the world, including theatrical films and streaming series.
- **Entity Type**: Division of a Public Company (Sony Pictures Entertainment, a subsidiary of Sony Group Corporation, TYO: 6758)
- **Headquarters**: Culver City, California, United States
- **Founded**: 2002
- **Founders**: Not publicly available (division of Sony Pictures Entertainment)

## Core Business
- Primary industry: Animated film and television production
- Target customers: B2C (global moviegoers and streaming audiences); B2B (theatrical distributors, streaming platforms)
- Mission/purpose: To tell visually groundbreaking, emotionally resonant stories through animation, fostering a creative and inclusive environment for talent.

## Products & Services
- **[Theatrical Feature Films]**: Original animated comedies, franchise sequels, and adaptations. Recent examples include “GOAT” (2025, produced with Stephen Curry’s Unanimous Media), “Spider-Man: Beyond the Spider-Verse” (2027), and “Buds” (2027). [sonypicturesanimation.com](https://www.sonypicturesanimation.com/about)
- **[Streaming / Series]**: Television series and direct-to-streaming content, such as the upcoming “Motel Transylvania” series, expanding the Hotel Transylvania franchise. [sonypicturesanimation.com](https://www.sonypicturesanimation.com/about)
- **[Production Services]**: Full CG animation, storyboarding, visual development, and post-production (compositing, lighting) handled in-house at the Culver City studio. [sonypicturesanimation.com](https://www.sonypicturesanimation.com/careers)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (division of Sony Pictures Entertainment; Sony Group Corp. market cap ~$110B as of mid-2025)
- **Key Metric**: Annual revenue not publicly reported; the studio has produced multiple Academy Award-winning/nominated films (e.g., “Spider-Man: Into the Spider-Verse” won Oscar; “Across the Spider-Verse” nominated).
- **Notable Investors/Partners**: Sony Pictures Entertainment (parent); Stephen Curry’s Unanimous Media (co-producer of “GOAT”); Phil Lord & Christopher Miller (producers of Spider-Verse franchise).
- **Growth Signals**: Active production on two major 2027 theatrical releases; expansion into series with “Motel Transylvania”; continued hiring across art, CG, and production departments. [sonypicturesanimation.com](https://www.sonypicturesanimation.com/about)

## Competitive Advantages
- **IP Portfolio**: Owns and controls major franchises (Spider-Verse, Hotel Transylvania, The Mitchells vs. The Machines) with strong global brand recognition.
- **Technical Innovation**: Pioneered a unique hybrid CG/2D visual style in the Spider-Verse films, setting industry benchmarks for animation artistry.
- **Talent Pipeline**: Deep bench of in-house supervisors and directors; access to Sony Pictures Entertainment’s broader network of filmmakers, technology, and distribution.
- **Studio Culture**: Commitment to diversity through Employee Business Resource Groups (EBRGs) and supplier diversity programs. [sonypicturesanimation.com](https://www.sonypicturesanimation.com/careers/our-studio)

## Strategic Focus
- **Franchise Continuation**: Delivering the conclusion of the Spider-Verse trilogy and expanding the Hotel Transylvania universe into series.
- **Original Content**: Developing original IP like “Buds” and “GOAT” to reduce reliance on existing franchises.
- **Talent Development**: Investing in story artists, character designers, and CG supervisors to maintain high creative standards.
- **Inclusion & Equity**: Strengthening diverse representation both on-screen and behind the camera through EBRGs and inclusive hiring practices.

## Why Work Here
- **Creative Environment**: Home to award-winning storytellers and artists working on high-profile animated features and series.
- **Culture & Inclusion**: Equal opportunity employer with active Employee Business Resource Groups (EBRGs) that support professional growth and community. [sonypicturesanimation.com](https://www.sonypicturesanimation.com/careers/our-studio)
- **Career Growth**: Opportunities for advancement across art, CG, story, and production management; roles are primarily on-site in Los Angeles.
- **Notable Perks**: Reasonable accommodation for disabilities; standard Sony Pictures benefits (health, retirement, etc.); access to a global entertainment network.
- **Current Openings**: 11+ jobs listed on Greenhouse (as of mid-2025) including Art Director, Character Designer, Story Artist, CG Supervisor, and Production Manager. [greenhouse.io](https://job-boards.greenhouse.io/sonypicturesanimation)

## Sources
1. [sonypicturesanimation.com - About](https://www.sonypicturesanimation.com/about)
2. [sonypicturesanimation.com - Careers](https://www.sonypicturesanimation.com/careers)
3. [sonypicturesanimation.com - Our Studio](https://www.sonypicturesanimation.com/careers/our-studio)
4. [greenhouse.io - Jobs at Sony Pictures Animation](https://job-boards.greenhouse.io/sonypicturesanimation)

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