---
title: 'Service Operations Program Lead at Element Biosciences'
canonical: 'https://feeny.ai/job/service-operations-program-lead-element-biosciences-san-diego-15yx2r0az8gw'
type: 'job'
last_seen: '2026-09-14'
---

# Service Operations Program Lead at Element Biosciences

- **Company:** Element Biosciences
- **Location:** San Diego, CA
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/elementbiosciences/jobs/6179781004

## Job description

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an organized and proactive Service Operations Program Lead to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio. This role will report to the Manager, Customer Service and Operations and will be a daily onsite role based in San Diego, CA.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

- Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager Service Ops Syncs, Office Hours, and Global Service & Support (GSS) Monthly meetings. Drive agenda development, action tracking, decision documentation, Jira-Commercial Operations Management (COPM) review, and follow-through across stakeholders
- Own Service & Support release readiness and communications for system and process changes, including SFDC release communications, stakeholder readiness, UAT coordination, and post-release follow-up
- Run the GSS Monthly process end-to-end, from Teams thread and shared deck to recording and recap summary
- Own Service Operations demand intake and portfolio management through Jira-COPM, including triage, business requirements, prioritization recommendations, assignment, dependencies, sprint readiness, escalation, and status reporting. Partner with Business Systems through development, UAT, release, and adoption
- Partner with Business Systems to translate Service & Support requirements into prioritized system enhancements; coordinate UAT, business validation, release readiness, and adoption
- Maintain Service Ops collateral on SharePoint and keep the Service Playbook current as processes evolve
- Lead onboarding and offboarding for Service & Support: team records, RingCentral, Service Resource setup, and SFDC permission checks
- Act as a cross-functional liaison between Service Operations, Sales, and Commercial leadership, representing the voice of the field
- Partner with the Manager, Global Customer & Service Operations to maintain the GSS operational roadmap, translating organizational priorities into defined programs, milestones, owners, dependencies, and measurable outcomes
- Track Service & Support KPIs and identify opportunities to automate and improve data quality
- Participate in both product extension and new product introduction teams to scope and implement changes to business systems to support product launches

Education and Experience:

- Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program management, or commercial operations, ideally in life sciences or medical device instrumentation
- Hands-on Salesforce experience (cases, work orders, service resources)
- Experience with Jira or similar ticketing/project systems
- Strong meeting and program management skills across multiple recurring cadences
- Excellent written and verbal communicator, comfortable with executive-ready materials
- Preferred: experience supporting a field service org at a genomics or lab instrumentation company
- Preferred: experience with service playbooks, onboarding SOPs, or team mergers/restructuring

Physical Requirements:

- Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

- San Diego - onsite

Travel:

- Up to 10%

Job Type:

- Full-time, Exempt

Base Compensation Pay Range:

- $97,000 - $118,000

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

## About Element Biosciences

## Company Overview
- **One-liner**: Element Biosciences develops affordable, high-quality DNA sequencing and multiomics platforms to democratize access to advanced biological analysis.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2017
- **Founders**: Three scientists (names not publicly listed in detail, but described as industry veterans)

## Core Business
- Primary industry/industries: Genomics, Biotechnology, Life Sciences, Multiomics
- Target customers: Research laboratories (academic, government, and biopharma), clinical researchers, and diagnostic developers (B2B, primarily research and clinical segments)
- Mission or purpose statement: “To empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity, and open the world of biology to new possibilities.” [elementbiosciences.com/about](https://www.elementbiosciences.com/about)

## Products & Services
- **[AVITI™ System]**: A benchtop DNA sequencing system that delivers high-quality, affordable sequencing (the company announced a $200 genome). Uses proprietary Avidity™ chemistry.
- **[AVITI24™]**: A 5D multiomics system launched in April 2024 that provides subcellular spatial co-detection of RNA, protein, and morphology on a single integrated platform, with no library prep required. Powered by ABC Sequencing.
- **[VITARI™]**: A new platform/product line announced for scaling without the premium price (details emerging).
- **Reagent & Consumables**: Proprietary reagents with a price guarantee for the lifetime of the AVITI system.
- **Loop Genomics Acquisition**: Integrated long-read sequencing capabilities via the 2022 acquisition of Loop Genomics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). Total known funding exceeds $553M across multiple rounds.
- **Key Metric (Total Funding)**: $277M in Series D (led by Wellington Management), $276M in Series C, plus Series A & B from Foresite Capital and Venrock. An upsized Series E was announced in 2026 to accelerate global growth. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
- **Notable Investors/Partners**: Wellington Management, Foresite Capital, Venrock. Global distribution partners signed in 2023. Nearly 30 unique patents.
- **Growth Signals**:
    - Customer base spanning 40+ countries.
    - Technology used in 400+ publications.
    - Achieved ISO 13485 certification (June 2026), establishing a quality foundation for diagnostic applications.
    - Opened new headquarters at the Alexandria Tech Center in San Diego.
    - Upsized Series E financing in 2026 to expand genomic, multiomic, and clinical research solutions.

## Competitive Advantages
- **Cost Disruption**: The company’s core differentiator is making high-quality sequencing affordable (e.g., the $200 genome) and accessible to labs of all sizes, challenging incumbents like Illumina.
- **Integrated Multiomics**: The AVITI24 platform is a first-of-its-kind 5D system that combines sequencing with spatial protein and RNA detection in a single workflow, eliminating the need for library prep.
- **Reagent Price Guarantee**: A lifetime reagent price guarantee on the AVITI system provides cost predictability for customers.
- **Founding Team & IP**: Founded by industry veterans with deep domain expertise, supported by a strong patent portfolio (30 patents).

## Strategic Focus
- **Global Commercial Expansion**: Scaling sales and support infrastructure across 40+ countries, with specific focus on APJ and EMEA regions (as seen in job postings for Field Applications Scientists and Territory Managers in those regions).
- **Clinical & Diagnostic Entry**: Leveraging ISO 13485 certification to move into regulated diagnostic applications.
- **Ecosystem Expansion**: Building out the AVITI24 multiomics platform and the VITARI scaling platform to capture a broader share of the multiomics and clinical research markets.
- **Talent Acquisition**: Actively hiring across R&D, Commercial, Operations, and Quality functions to support rapid growth.

## Why Work Here
- **Culture & Values**: The company emphasizes five core values: “We Disrupt the Norm,” “We Lead with Respect,” “We Overcome Challenges with Grit,” “We Own Our Success and Failures,” and “We Embrace Authenticity.” They describe a culture of accountability, transparency, and collaboration.
- **Compensation & Benefits**:
    - 100% company-paid medical, dental, and vision coverage.
    - Premier mental health care (Spring Health partnership).
    - $10,000 fertility benefit.
    - Paid parental leave.
    - 401(k) match and stock options.
    - Paid flexible time off (FTO) for both exempt and non-exempt employees.
    - Free access to local Alexandria EXOS gyms.
    - Pet insurance and identity theft protection.
- **Work Model**: Roles range from onsite (San Diego HQ) to fully remote (APJ, Canada, France). The company has a paid, 10-week onsite summer internship program with a 4.86/5 intern satisfaction rating.
- **Growth Opportunity**: Joining a fast-growing, well-funded private company at a pivotal moment of commercial scaling and product expansion, with a mission-driven focus on accelerating science.

## Sources
1. [elementbiosciences.com](https://www.elementbiosciences.com/)
2. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
3. [elementbiosciences.com/careers](https://www.elementbiosciences.com/careers)
4. [job-boards.greenhouse.io/elementbiosciences](http://job-boards.greenhouse.io/elementbiosciences)
5. [elementbiosciences.com/careers/openings](https://www.elementbiosciences.com/careers/openings)

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