---
title: 'Service Operations Specialist at Lumos'
canonical: 'https://feeny.ai/job/service-operations-specialist-lumos-lorain-county-xhq55xr2p3bj'
type: 'job'
last_seen: '2026-10-15'
---

# Service Operations Specialist at Lumos

- **Company:** Lumos
- **Location:** Lorain County, OH
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/lumosfiber/jobs/5443863008

## Job description

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

- Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
- Conducts advanced OTDR traces & fiber characterization.
- Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
- Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
- Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
- Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
- Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

What You'll Bring:

- Strong verbal and written communication skills.
- Experience interacting directly with customers to troubleshoot.
- Safe driving record.
- Experience using MS Office Suite.
- Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
- Experience maintaining power equipment, including rectifiers, batteries, and generators.
- Ability to read & understand cross-connects for fiber LCC cabinets & splitters.
- Extensive experience with advanced GPON and fiber-based services & equipment.
- Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
- Proficient in IP subnetting.
- Supports the development of Operations Service Technicians on the team.

What Makes You a Great Fit:

- 1+ year Fiber or Telecom industry experience required.
- High School Diploma or equivalent required.
- Valid, fully unencumbered Driver’s License required.
- Must reside within 30 minutes’ driving distance of assigned reporting location.
- Committed to continuous learning & process optimization.

Physical Requirements:

- Ability to climb utility poles (where applicable) and work at heights.
- Utilize handle extension and stepladders as required.
- Ability to work in attics, crawl spaces, and confined areas.
- Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
- Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
- Discounts on T-Mobile wireless service and select features for lines.

Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

## About Lumos

## Company Overview
- **One-liner**: Lumos is a 100% Fiber Optic Internet provider and network infrastructure developer delivering high-speed connectivity to residential, business, and wholesale customers across the Southeast and Midwest United States.
- **Entity Type**: Private
- **Headquarters**: High Point, North Carolina, USA
- **Founded**: Not publicly available (the company has undergone a rebranding from previous entities; current operations date to at least the early 2020s)
- **Founders**: Not publicly available (current leadership team includes CEO Scott Mispagel, who succeeded founding-era CEO Brian Stading in 2026)

## Core Business
- **Primary Industry**: Telecommunications / Internet Service Provider (ISP) — specifically 100% Fiber Optic broadband infrastructure.
- **Target Customers**: Residential consumers, small-to-medium businesses (SMBs), enterprise organizations, multi-dwelling unit (MDU) property managers, and wholesale partners (e.g., T-Mobile Fiber).
- **Mission Statement**: To build lasting infrastructure that empowers everyone to thrive in a digital world — closing the digital divide and creating new opportunities for small towns and growing neighborhoods.

## Products & Services
- **Residential Fiber Internet**: Symmetrical, multi-gigabit speeds up to 8 Gigs with add-ons like cybersecurity and Total Home Wi-Fi. Designed for multiple users and devices with zero congestion.
- **Business Fiber Internet**: High-speed connectivity for cloud-based productivity, AI automation, and operations — from small startups to enterprise organizations, with long-term ROI focus.
- **Wholesale / Infrastructure**: Fiber backbone for T-Mobile Fiber, delivering high-capacity, ultra-reliable infrastructure across the Southeast and Midwest to power next-generation connectivity.
- **Community Partnerships**: Public-private partnerships with municipalities and the USDA’s Rural Utilities Service to bring fiber to underserved rural areas.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metrics**:
  - 475,000+ homes passed across 10 states (as of early 2026).
  - Goal to reach 3.5 million homes by the end of 2028, in partnership with T-Mobile Fiber.
  - 1,000,000+ homes connected (as of the most recent reporting).
  - 28,000+ homes added in a single public-private partnership in one state.
  - 700 employees and growing.
- **Notable Investors/Partners**: T-Mobile Fiber (wholesale partner); USDA Rural Utilities Service (public-private partnership).
- **Growth Signals**: Aggressive expansion — targeting 3.5M homes by 2028; active in 10 states (AL, FL, GA, IL, IN, KY, NC, OH, SC, VA); CEO transition in 2026 to Scott Mispagel signals scaling phase.

## Competitive Advantages
- **100% Fiber Optic Network**: Unlike many ISPs that use hybrid fiber-coaxial or DSL, Lumos is pure fiber, enabling symmetrical multi-gigabit speeds with high reliability.
- **Local, In-Market Presence**: Hires locally and invests in community causes, differentiating from larger national ISPs with remote customer service.
- **Wholesale Partnership with T-Mobile**: Provides a massive, capital-efficient expansion channel to reach millions of homes without bearing the full customer acquisition cost.
- **Public-Private Partnership Expertise**: Proven ability to secure federal and state grants (e.g., USDA RUS) to build in underserved rural areas, creating a defensible right-of-way and subsidy moat.

## Strategic Focus
- **Massive Network Expansion**: The top priority is scaling from ~475K homes passed to 3.5M by 2028, primarily through the T-Mobile Fiber partnership and continued public-private projects.
- **Rural & Underserved Markets**: Focus on small towns and growing neighborhoods where fiber is scarce, leveraging government subsidies and local partnerships.
- **Operational Scale-Up**: Building out the organization (headcount, processes, leadership) to support rapid infrastructure deployment and customer growth.
- **Sustainability**: Published a 2023 Sustainability Report; fiber is inherently more energy-efficient than copper/coaxial networks.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to closing the digital divide and bringing high-speed internet to underserved communities — a tangible, meaningful impact.
- **Culture Highlights**:
  - "You’re not a number" — the company emphasizes seeing the person behind the position.
  - Open communication and leadership empathy are core values.
  - Growth and advancement are actively supported.
  - Employee expertise is respected and valued.
- **Benefits**: Health Insurance (Medical, Dental & Vision), Health & Flexible Savings Accounts (HSAs & FSAs), 401(k) Retirement Plan with Matching, Paid Time Off & Personal Days.
- **Work Environment**: Hybrid/office presence likely (roles listed include OSP Construction Project Engineers, IT Support, etc., indicating field and office work). The company is actively hiring across multiple states.
- **Growth Trajectory**: With a 3.5M home goal and 700+ employees scaling up, there is strong potential for career advancement as the company grows.

## Sources
1. [lumosfiber.com](https://www.lumosfiber.com/) — Official company site (products, values, coverage map)
2. [lumosfiber.com/about](https://www.lumosfiber.com/about/) — Leadership team, metrics, sustainability report, expansion goals
3. [careers.lumosfiber.com](https://careers.lumosfiber.com/) — Careers page (employee value proposition, benefits, open roles)
4. [careers.lumosfiber.com/about](https://careers.lumosfiber.com/about/) — Culture and values description
5. [linkedin.com/company/lumosfiber](https://www.linkedin.com/company/lumosfiber) — LinkedIn company page (open positions, headcount)

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