---
title: 'Service Project Management Intern at Back Market'
canonical: 'https://feeny.ai/job/service-project-management-intern-back-market-paris-qd77dw5js6v8'
type: 'job'
last_seen: '2026-09-25'
---

# Service Project Management Intern at Back Market

- **Company:** Back Market
- **Location:** Paris, France
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.ashbyhq.com/backmarket/21f6889e-0021-4f23-a6b6-e22444315bc2

## Job description

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? The Extended services team at Back Market is responsible for creating, developing and rolling out new innovative services and cool features for our end-customers all over the world. Within this department, the Team is supporting the business by ensuring that our offers answer our customers needs while being the best-in-class in terms of operational excellence. As a Services Project Manager Intern, you will work within the Extended Services Team. You will improve customers’ funnel/claim journey, launch new added-value features/service and make sure our current offer meets local customers' expectations and requirements.

## YOUR MISSION (IF YOU ACCEPT IT): 🥇

- Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans
- Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience
- Launch new features to our insurance offer to ensure our offer is cooler than Apple Care.
- Ensure our current offer meets local customers’ expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners).
- Roll out new services or new pricing (cross-team work with Country managers, legal teams, product, etc)
- Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty

YOU ARE IN THE RIGHT PLACE IF: ⭐

- Looking for a 6-month internship
- English AND French are no-brainers (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
- Strong analytical skills (Pack Office - Excel and PowerPoint skills). SQL is a strong plus, but not mandatory.
- Strong organizational and project management skills (communication skills and data-driven)
- You are proactive, have team spirit, and a high capacity to federate and work with transversal teams
- Experience in fintech or insurtech is a plus, but not mandatory

## ABOUT THE INTERNSHIP: ℹ️

- Starting date: January 2027
- Duration: 6 months
- Schedule: Full-time (35H/week)
- Location: Paris, France
- Contract: Internship agreement from your French school required

## RECRUITMENT PROCESS: 📅

- Skills fit interview with the direct manager
- Technical test (home assignment)
- Cultural fit interview with another person in the team
- Video-call HR Interview with the Talent Acquisition Specialist (30min)

## WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

## About Back Market

## Company Overview
- **One-liner**: Back Market is the world's largest pure-play premium refurbished tech marketplace, connecting consumers with professionally refurbished devices to fight electronic waste.
- **Entity Type**: Private (late-stage; raised over $1 billion from top investors) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Headquarters**: Paris, France (with seven global offices) [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Founded**: 2014 [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Founders**: Thibaud Hug de Larauze, Clément Petit, Quentin Le Brouster, Vianney Vaute [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Core Business
- Online marketplace for refurbished consumer electronics (smartphones, laptops, tablets, gaming consoles, etc.).
- Target customers: B2C (individuals) and B2B/partnerships (e.g., PlayStation, Visible by Verizon, Google) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Mission**: To make refurbished tech the mainstream choice by extending the life of devices and challenging today’s throwaway culture [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Products & Services
- **Refurbished Device Marketplace**: Platform where certified refurbishers sell smartphones, laptops, tablets, headphones, and other electronics, each backed by the Back Market Promise (inspection and warranty).
- **Back Market Promise**: Guarantee covering device quality, functionality, and a minimum warranty for buyers.
- **Express Replacement**: Ship-first service for faster device swaps [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Partnership Programs**: Collaborations with brands like Google (ChromeOS Flex USB pilot) and iFixit [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding > $1 billion (since 2014) [backmarket.com](https://www.backmarket.com/en-us/about-us). Reached profitability in 2024 (announced in press release) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Notable Investors**: Not named individually in provided sources, but described as “top investors around the world” [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Growth Signals**: Launched “Express Replacement”; partnered with Playstation, Visible by Verizon, Google, and iFixit; became a certified B-Corp; global expansion with seven offices; declared “war on fast tech” with bold campaigns.

## Competitive Advantages
- **Market Leadership**: World’s largest pure-play refurbished tech marketplace, giving it scale and brand recognition.
- **Trust & Quality**: The Back Market Promise and certification of refurbishers reduce buyer anxiety.
- **B-Corp Certification**: Demonstrates commitment to social and environmental impact, aligning with sustainability-minded consumers.
- **Strategic Partnerships**: Collaborations with major tech brands and advocacy groups (U.S. PIRG, iFixit) amplify reach and credibility.
- **Circular Economy Focus**: Mission-driven approach differentiates from generic e-commerce players.

## Strategic Focus
- **Fighting “Fast Tech”**: Campaigns and initiatives to reduce overproduction and overconsumption of electronics.
- **Global Expansion**: Operating in multiple countries, with plans to deepen presence and enter new markets.
- **Right to Repair Advocacy**: Supporting legislation and consumer rights to repair devices.
- **Product Innovation**: Launching services like Express Replacement and partnering with Google on ChromeOS Flex USB pilots.
- **Sustainability Reporting**: Published 2024 Impact Report measuring environmental impact of devices [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Why Work Here
- **Hybrid Working**: Work from home up to two days per week and remotely for one week per quarter [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Generous Leave**: Minimum 25 days of PTO per year; fully paid parental leave (12–14 weeks for primary caregiver, 5 weeks for second parent) [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Perks**: Stock options, comprehensive health insurance, mental health support, paid volunteer days (2 per year), annual all-hands retreat [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Culture**: Mission-driven (certified B-Corp), inclusive, engaged, “non-evil geniuses” building products that do good [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Teams**: Engineering, Product, Marketing, Supply, Operations, People, Finance, Legal, and internships available across seven global offices [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Certified B-Corp**: High standards of social and environmental impact attract talent aligned with sustainability values [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Sources
1. [Back Market About Us](https://www.backmarket.com/en-us/about-us)
2. [Back Market Careers Home](https://www.backmarket.com/en-us/careers/home)
3. [Back Market Why Join Us](https://www.backmarket.com/en-us/careers/home/why-join-us)
4. [Back Market LinkedIn](https://www.linkedin.com/company/back-market)
5. [Back Market Jobs on Ashby](https://jobs.ashbyhq.com/backmarket)

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