---
title: 'Service Supervisor at Cottingham & Butler'
canonical: 'https://feeny.ai/job/service-supervisor-cottingham-butler-dubuque-iowa-3gng0nj80n6b'
type: 'job'
last_seen: '2026-09-09'
---

# Service Supervisor at Cottingham & Butler

- **Company:** Cottingham & Butler
- **Location:** Dubuque Iowa, United States
- **Posted:** 2026-01-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/cottinghambutlerinsuranceservicesinc/jobs/5072412008?gh_jid=5072412008

## Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

- Ensure direct reports meet performance and accuracy goals.
- Lead, coach, and develop team members through training, feedback, and recognition.
- Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
- Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
- Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
- Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

- Medical claims and customer service supervisor experience preferred

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at [www.siscobenefits.com](https://www.siscobenefits.com)

Want to learn more? Follow us on [www.CottinghamButler.com](http://www.cottinghambutler.com/) | [LinkedIn](https://www.linkedin.com/company/cottingham-&-butler/) | [Facebook](http://www.facebook.com/cottinghambutler)

## About Cottingham & Butler

## Company Overview
- **One-liner**: Cottingham & Butler is a privately-held national insurance broker providing risk management, property & casualty, and employee benefits insurance and consulting services.
- **Entity Type**: Private (privately held, bootstrapped – no external funding rounds reported)
- **Headquarters**: Dubuque, Iowa, United States
- **Founded**: 1887
- **Founders**: Not publicly named (family-led; current leadership includes David Becker – CEO, Andrew Butler – Executive Chairperson, John E. Butler – Chairperson, Mike Hessling – President)

## Core Business
- **Primary industry**: Insurance brokerage and risk management
- **Target customers**: B2B – mid-market to large enterprises across various industries
- **Mission**: “To partner with our clients, to protect their most valuable assets, and to build an exceptional company of passionate insurance professionals.” [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership)

## Products & Services
- **Property & Casualty Insurance**: Coverage for commercial property, liability, workers’ compensation, and more.
- **Employee Benefits Solutions**: Health, dental, vision, life, disability, and voluntary benefits consulting.
- **Captives & Programs**: Alternative risk financing and captive management for sophisticated clients.
- **Claims Management**: Full-service claims administration and advocacy.
- **Safety Management Services**: Risk control, loss prevention, and safety consulting.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual revenue of approximately **$779.8M** (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
- **Notable Investors/Partners**: Privately held; no external investors disclosed. Key partners include New Horizon Academy (on-site childcare provider).
- **Growth Signals**: 
  - 3rd largest privately and independently held insurance broker in the U.S. [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership)
  - Over 1,300 employees (company states) [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership); LinkedIn reports ~715 employees with +6.9% YoY growth [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
  - Active job postings increased +36.9% quarterly and +43.8% yearly [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
  - National presence with offices across the U.S. and in Canada.

## Competitive Advantages
- **Scale & Independence**: As the 3rd largest privately held broker in the U.S., they combine national resources with independent ownership, enabling long-term client focus without shareholder pressure.
- **Longevity & Trust**: Operating since 1887 – 135+ years of stability and client relationships.
- **Culture of Continuous Improvement**: “Better Every Day” mantra drives innovation and service excellence.
- **Integrated Services**: Full suite from insurance placement to claims and safety, offering a seamless client experience.

## Strategic Focus
- **National Expansion**: Growing geographic footprint and service capabilities to reach more clients.
- **Talent Development**: Heavy investment in employee growth, with a scholarship program that has awarded over $1M to students and strong internal promotion paths.
- **Innovation in Risk Management**: Developing new captive and program structures to meet evolving client needs.

## Why Work Here
- **Culture**: Emphasizes “Better Every Day” – a commitment to personal and professional growth, integrity, transparency, and respect. [cottinghambutler.com](https://www.cottinghambutler.com/ourculture-people)
- **Benefits**: Comprehensive medical, dental, vision, prescription, free telehealth, paid disability, brain health resources, 401K with profit sharing, tax-advantaged accounts, dependent scholarship program. [cottinghambutler.com](https://www.cottinghambutler.com/careers-culture)
- **Family Support**: On-site childcare center at Dubuque headquarters with preferred rates for employees (powered by New Horizon Academy). [cottinghambutler.com](https://www.cottinghambutler.com/careers-culture)
- **Work Environment**: Headquarters in Dubuque, Iowa, with onsite dining and fitness; hybrid/remote options not explicitly stated but likely role-dependent. Offers both sales and corporate/service career tracks.
- **Growth Opportunities**: Strong internal mobility, mentorship for new grads, and a track record of promoting from within.

## Sources
1. [cottinghambutler.com](https://www.cottinghambutler.com/) – Company homepage, services, mission
2. [cottinghambutler.com/careers-culture](https://www.cottinghambutler.com/careers-culture) – Careers page with benefits and culture details
3. [cottinghambutler.com/about/leadership](https://www.cottinghambutler.com/about/leadership) – Leadership, history, and company facts
4. [cottinghambutler.com/ourculture-people](https://www.cottinghambutler.com/ourculture-people) – Culture and values page
5. [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler) – LinkedIn company profile with employee count, revenue, and growth trends

## Other roles at Cottingham & Butler

- [General Liability Claims Adjuster (Construction Defect)](https://feeny.ai/job/general-liability-claims-adjuster-construction-defect-cottingham-butler-remote-b0cf9ssx9s3q)
- [Contractor Service Coordinator](https://feeny.ai/job/contractor-service-coordinator-cottingham-butler-dubuque-iowa-d9bbk9pa3tn4) — Dubuque Iowa, United States
- [Member Services Advocate](https://feeny.ai/job/member-services-advocate-cottingham-butler-iowa-sm31bqvjzz3f) — Iowa
- [Member Services Advocate](https://feeny.ai/job/member-services-advocate-cottingham-butler-madison-wisconsin-b49bdmzhb32t) — Madison Wisconsin, United States
- [2027 Summer Sales Internship](https://feeny.ai/job/2027-summer-sales-internship-cottingham-butler-dubuque-iowa-arzyhjks9thq) — Dubuque Iowa, United States
- [2027 Summer Claims Adjuster Internship](https://feeny.ai/job/2027-summer-claims-adjuster-internship-cottingham-butler-dubuque-iowa-byg3k80jx4cd) — Dubuque Iowa, United States
- [Operations Leader](https://feeny.ai/job/operations-leader-cottingham-butler-dubuque-iowa-9a8y67dt0kyk) — Dubuque Iowa, United States
- [Member Services Advocate](https://feeny.ai/job/member-services-advocate-cottingham-butler-iowa-city-iowa-8s59pjy5mxpz) — Iowa City Iowa, United States
- [Condition Management CNA](https://feeny.ai/job/condition-management-cna-cottingham-butler-dubuque-iowa-sh5dc4tz27dj) — Dubuque Iowa, United States
- [Condition Management Account Coordinator](https://feeny.ai/job/condition-management-account-coordinator-cottingham-butler-iowa-5zhczwzhrrzr) — Iowa