---
title: 'Service Technician (Contract) at Tucows'
canonical: 'https://feeny.ai/job/service-technician-contract-tucows-new-castle-e6t67ra66x59'
type: 'job'
last_seen: '2026-09-11'
---

# Service Technician (Contract) at Tucows

- **Company:** Tucows
- **Location:** New Castle, CO
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/tucows/jobs/7764168003

## Job description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

## About the opportunity

The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind.

This role is based out of New Castle, CO. This is a 6 month contract to start with an opportunity to extend.

Job Duties

- Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
- Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
- Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
- Ability to perform fiber drops on site from handhole to house with supervision.
- Understand the mainline and drop-blowing process and assist teams with supervision.
- Understand basic concepts of the data center and its components.
- Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
- Build a splice dome and express dome installation with supervision.
- Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
- Complete general repair of the network including troubleshooting at the NID/home/handhold.
- Basic understanding of Utility locates.
- All other duties as assigned.

Knowledge, Skills and Abilities

- Customer interaction
- Drops/Installation
- FTTH Installation
- Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing
- Cable Routing
- Power tools
- Ability to participate in on-call rotation
- Ability to work in confined spaces.
- Ability to do aerial work on a ladder or bucket truck up to 35’ .
- Ability to lift up to 75 pounds while practicing safe lifting techniques
- Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
- Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
- Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.

## Qualifications Required

- 0-2 years of experience, preferably in telecommunications industry
- Active valid drivers license and clean drivers abstract

The base salary range for this position is $53,372 - $60,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. [Learn more](https://www.tucows.com/careers/benefits) about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

[What's new at Tucows](https://youtu.be/Df2-LF0enpQ)

Learn more about Tucows, our businesses, culture and employee benefits on our site [here](https://tucows.com/).

## #LI-JL

## About Tucows

## Company Overview
- **One-liner**: A collection of internet services businesses (domain registration, fiber internet, and telecom software) dedicated to making the Internet better since 1993 [tucows.com](https://tucows.com/).
- **Entity Type**: Not publicly available from provided sources (the company is publicly traded, but no explicit mention in the supplied materials)
- **Headquarters**: Not publicly available from provided sources
- **Founded**: 1993 [tucows.com/about-us/overview](https://tucows.com/about-us/overview)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Internet services, domain name registration, fiber-optic internet, telecommunications software (SaaS)
- **Target customers**: B2B (domain resellers, communication service providers) and B2C (individuals and businesses buying domains, email, and internet access)
- **Mission**: “Making the Internet better” and “Protecting the Open Internet” [tucows.com](https://tucows.com/) | [tucows.com/about-us/overview](https://tucows.com/about-us/overview)

## Products & Services
- **Tucows Domains (OpenSRS, Enom, Ascio, Hover)**: World’s second-largest domain registrar, offering domain name wholesale and retail services (registration, management, email) [tucows.com](https://tucows.com/)
- **Ting Internet**: High-speed fiber-optic internet service built and operated in communities across the United States, with a commitment to net neutrality and the open Internet [tucows.com](https://tucows.com/) | [tucows.com/about-us/overview](https://tucows.com/about-us/overview)
- **Wavelo**: Telecom SaaS startup that modernizes BSS/OSS software for communication service providers (CSPs), simplifying operations and enabling new features [tucows.com](https://tucows.com/) | [tucows.com/about-us/overview](https://tucows.com/about-us/overview)
- **Ting Mobile** (mentioned historically): A mobile phone service that changed expectations for mobile service; current status not detailed in provided sources [tucows.com/about-us/overview](https://tucows.com/about-us/overview)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources
- **Key Metric**: “Second largest domain registrar in the world” (manages tens of millions of domain names) [tucows.com](https://tucows.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**: Investing in fiber-optic infrastructure across the US (Ting Internet); growing the Wavelo telecom SaaS business; 29+ years of operation with continued expansion [tucows.com](https://tucows.com/) | [tucows.com/about-us/overview](https://tucows.com/about-us/overview)

## Competitive Advantages
- **Scale in domain registration**: Second-largest global registrar, with a large reseller network and millions of domains under management
- **Open Internet commitment**: Strong brand differentiation through net neutrality advocacy and a mission-driven approach
- **Diversified model**: Combination of stable domain revenue, growing fiber infrastructure, and innovative telecom SaaS
- **Remote-first culture**: Attracts talent by offering flexibility and a people-first environment (see Why Work Here)

## Strategic Focus
- Expanding fiber-optic internet footprint (Ting Internet) to more communities
- Scaling Wavelo as a modern telecom software platform for CSPs
- Protecting the open Internet and advancing digital literacy and accessibility [tucows.com/about-us/overview](https://tucows.com/about-us/overview)

## Why Work Here
- **Remote-first culture**: Most roles are fully remote with flexible hours and an asynchronous work environment [tucows.com/careers/overview](https://www.tucows.com/careers/overview)
- **Nomad program**: Opportunity to work abroad for up to 90 days per year [tucows.com/careers/overview](https://www.tucows.com/careers/overview)
- **People-first benefits**: Comprehensive health, vision, dental; flexible health and lifestyle spending dollars; Distributed Workplace Bonus for home office setup [tucows.com/careers/benefits](https://tucows.com/careers/benefits)
- **Inclusive environment**: Employee resource groups, commitment to continuous learning, and a focus on trust and transparency [tucows.com/careers/overview](https://www.tucows.com/careers/overview)
- **Mission-driven work**: Employees contribute to protecting the open Internet, narrowing the digital divide, and supporting fairness and equality [tucows.com/careers/overview](https://www.tucows.com/careers/overview)
- **Hiring process**: AI-supported but human-led; includes a short assessment, phone/video screening, and multiple interviews over ~6 weeks [tucows.com/careers/jobs-at-tucows](https://www.tucows.com/careers/jobs-at-tucows)

## Sources
1. [tucows.com](https://tucows.com/)
2. [tucows.com/about-us/overview](https://tucows.com/about-us/overview)
3. [tucows.com/careers/overview](https://www.tucows.com/careers/overview)
4. [tucows.com/careers/jobs-at-tucows](https://www.tucows.com/careers/jobs-at-tucows)
5. [tucows.com/careers/benefits](https://tucows.com/careers/benefits)

## Other roles at Tucows

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