---
title: 'Service Technician (Deployment Support) at Mimic Robotics'
canonical: 'https://feeny.ai/job/service-technician-deployment-support-mimic-robotics-zurich-pjh8wbwwvabc'
type: 'job'
last_seen: '2026-11-11'
---

# Service Technician (Deployment Support) at Mimic Robotics

- **Company:** Mimic Robotics
- **Location:** Zurich, Switzerland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.gem.com/mimicrobotics-com/am9icG9zdDrbMcrHTQALua6XRZzoYs5j

## Job description

mimic robotics is a frontier physical AI company building the full stack of general-purpose dexterous manipulation. Founded in 2024 by ETH Zurich researchers, mimic pioneered Video-Action Models for robotics while also developing in-house dexterous hand hardware. Our growing team brings together world-class researchers working across our offices in Zurich and San Francisco.

## About the Role

As Mimic Robotics scales deployment of our wearable systems across key industrial partner sites in Europe, we are looking for a hands-on Service Technician (Deployment Support) to help us maintain rock-solid system uptime. This role will entail acting as our frontline responder for system downtime, remote diagnostic support, and field operations. You will be the technical backbone keeping our deployed systems running smoothly - getting on the phone to diagnose hardware and software issues, making Linux/SSH chops a hard requirement for remote debugging via command line. Where necessary, you’ll head into the field for hands-on support.

We’re primarily looking for a full-time hire (100%), but are open to a minimum of 60% for the right candidate.

## Responsibilities

- Frontline System Triage & Remote Support Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, identify and resolve issues rapidly.
- On-Site Field Interventions Perform day-trip visits to partner sites for physical installation, hardware troubleshooting, system calibration, and hands-on maintenance.
- Customer Interface & Access Coordination Guide client technical teams smoothly through active remote access procedures.
- Proactive Operational Upkeep Conduct regular system health checks, review diagnostic logs, and perform data quality verifications during downtime to prevent field issues before they occur.
- Feedback Loop to R&D Document edge cases, recurring fault patterns, and hardware behaviors in the field to provide clean technical context back to our engineering and development teams.
- On-call (roughly 9-5)
- Travel to customer sites using a company-provided vehicle.

## What You Bring

- Technical Background degree or vocational training/practical experience
- Linux Fluency Strong, hands-on comfort navigating Linux terminals, running CLI diagnostic tools, reviewing system logs, and troubleshooting network/system issues remotely via SSH.
- Field Readiness Possess a valid European driver’s license and the flexibility to make frequent day trips to customer sites within a few hours travel time from our Zurich HQ.
- Operational & Uptime Mindset A strong drive for keeping systems running reliably in real-world production environments, with a preference for field problem-solving over R&D software development.
- Structured Problem Solver Calm and methodical under pressure when facing site downtime, with strong customer communication skills.
- Native-level German speaker
- Willingness to do day trips to customer sites in southern Germany (e.g. Stuttgart region).

## Nice to Have

- Prior experience in technical customer support, field application engineering, or hardware-in-the-loop debugging.
- Hands-on familiarity with camera vision systems, embedded systems, or wearable hardware setups.
- Industrial or factory environment experience.

## What We Offer

- We offer a total compensation package including a competitive yearly base salary and a strong stock option package to make you part of our shared success.
- You will work with the founders from day one, shaping the company and participating in its success from its early stages.
- Surprise team trips, free gym and sports subscription, joint breakfasts and dinners and other exciting team activities.

You will have the opportunity to shape a robotics & AI company from the ground up. In flat hierarchies you will work directly with the founders and some of the best talent in the robotics space. At mimic, you are accepted for who you are. As part of our ongoing journey towards creating a diverse and inclusive environment we encourage everyone to apply and we are looking forward to you bringing along your knowledge, personal experiences, and fresh perspectives.

## About Mimic Robotics

## Company Overview
- **One-liner**: Mimic Robotics builds general-purpose robots for factory floors, using frontier AI and video-action models to achieve dexterous, autonomous manipulation in unstructured environments.
- **Entity Type**: Private (Seed stage; $20.8M total funding)
- **Headquarters**: Zurich, Switzerland (with a research unit in San Francisco, USA)
- **Founded**: 2024
- **Founders**: Benedek Forrai (Co-Founder & Lead Roboticist), Stephan-Daniel Gravert (Co-Founder & CPO), Robert Katzschmann (Co-founder & Scientific Advisor)

## Core Business
- **Primary industry**: Robotics engineering / AI-powered industrial automation
- **Target customers**: B2B – manufacturing, logistics, and other operations that involve complex, tedious manual tasks
- **Mission**: “enable humanity to create, produce and manufacture at will, with minimum effort” [mimicrobotics.com](https://www.mimicrobotics.com/about)

## Products & Services
- **Video-Action Models**: A proprietary AI paradigm that leverages large-scale video pre-training to predict and execute robot actions, generalizing across unseen tasks and adapting to real-world variability.
- **MIMIC-ONE Hand**: A 16‑DoF tendon‑driven humanoid hand controlled by a diffusion‑based architecture, achieving up to 93.3% task success on unseen tasks.
- **LAD (Latent Action Diffusion)**: A framework that aligns action spaces across human hands, robotic hands, and grippers via contrastive learning, enabling a single policy to control multiple robot embodiments.
- **MAPLE**: A research collaboration with ETH Zurich and Microsoft Research that learns dexterous manipulation priors from large‑scale egocentric video of human hand interactions.
- **Robot Stations**: Available in one‑ or two‑arm configurations, mounted on a stationary table or an autonomous mobile platform – platform‑agnostic to fit the customer’s specific use case.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$20.8 million** (as of 2025, including a $16M seed round led by Speedinvest and Elaia, plus grants from Venture Kick, Innosuisse, and others) [linkedin.com](https://linkedin.com/company/mimicrobotics)
- **Notable Investors/Partners**: Speedinvest, Elaia, Venture Kick, Innosuisse; research partners include ETH Zurich and Microsoft Research
- **Growth Signals**:
  - Headcount of 40 employees (~166.7% YoY growth)
  - LinkedIn following of 18,395 (+273.6% YoY)
  - Featured among Switzerland’s most exciting emerging ventures
  - Active job postings for AI, robotics, and field engineering roles

## Competitive Advantages
- **Proprietary Video-Action Models** that outperform traditional VLA (Vision-Language-Action) models by using native video pre-training with rich physics representations.
- **Cross‑embodiment learning** via LAD, allowing a single model to control different robot hands and grippers, delivering ~25% improvement in manipulation success.
- **Full‑stack approach** from AI research to hardware design (custom 16‑DoF humanoid hand) and deployment in customer facilities.
- **World‑class team** drawing talent from Google DeepMind, Tesla Optimus, ETH Zurich, MIT, and Stanford.

## Strategic Focus
- Scaling from research to real‑world customer deployments: “delivering value to our customers and their everyday operational reality.”
- Expanding the team across AI research, hardware, robotics, data operations, and business development.
- Building a “general purpose robot” that can be rapidly adapted to new use cases, driving down the cost and complexity of industrial automation.

## Why Work Here
- **Culture**: “Bias toward action” – solving real problems on factory floors, not just publishing papers. Tight‑knit team of ~50 people from diverse backgrounds.
- **Work environment**: In‑office roles in Zurich (HQ) and San Francisco; roles include AI Research Engineer, Forward Deployed Engineer, Embedded Systems Engineer, and Field Engineer.
- **Engineering culture**: Cutting‑edge AI research combined with hands‑on hardware and systems work; collaboration with top academic labs (ETH Zurich, MIT).
- **Growth opportunity**: Join a fast‑growing startup (166% headcount increase) at the frontier of physical AI, with direct impact on product and customer success.

## Sources
1. [mimicrobotics.com – Homepage](https://www.mimicrobotics.com/)
2. [mimicrobotics.com – About](https://www.mimicrobotics.com/about)
3. [mimicrobotics.com – Careers](https://www.mimicrobotics.com/careers)
4. [jobs.gem.com – Mimic Robotics Open Positions](https://jobs.gem.com/mimicrobotics-com)
5. [linkedin.com – Mimic Robotics Company Page](https://linkedin.com/company/mimicrobotics)

## Other roles at Mimic Robotics

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