---
title: 'Service Technician at DISHER'
canonical: 'https://feeny.ai/job/service-technician-disher-monroe-3bw61ca42qd8'
type: 'job'
last_seen: '2026-09-18'
---

# Service Technician at DISHER

- **Company:** DISHER
- **Location:** Monroe, MI
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-18
- **Apply:** https://jobs.lever.co/disher/400acd32-5692-42b3-a0ba-2c8e298a5fe4

## Job description

Service Technician – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do:

- Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.
- Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).
- Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.
- Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.
- Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.
- Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.
- Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.
- Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.
- Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.
- Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.
- Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.
- Uphold safety, quality, and environmental standards in all lab and service operations.
- Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.
- Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.
- Complete required service reports, inspection forms, expense reports, and technical documentation.
- Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.
- Establish professional, lasting, and cooperative customer relationships.
- Promote the company's products and services through positive, knowledgeable interactions.
- Perform other related duties as assigned.

What will make you successful:

- Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).
- Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.
- Familiarity with industrial machinery and manufacturing environments.
- High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability.
- 24V DC control circuits – ability to diagnose and repair.
- Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).
- Working knowledge of electrical, pneumatic, and hydraulic systems.
- Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.
- Ability to interpret schematics, equipment manuals, and troubleshooting guides.
- Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).
- PLC software and programmable controllers – familiarity preferred but not required.
- Good computer skills; CRM and service management software proficiency a plus.
- Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.
- Self-motivated with high sense of responsibility and initiative.
- Reliable with attention to accuracy and good organizational skills.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively in team settings.
- Willingness and ability to travel (mainly in North America) up to 75% of the time.
- Willingness and ability to travel to Austria for training/education.
- Valid driver's license; valid or obtainable passport.
- Forklift or overhead crane experience is an advantage but not required.

Physical Demands

- Prolonged periods sitting, standing, and walking.
- Must be able to lift up to 50 pounds at a time.
- Must be able to work safely in a noisy environment.
- Must be able to work in a hot environment.
- Approximately 2 weeks per month at customer installations.
- Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.

## About DISHER

## Company Overview
- **One-liner**: DISHER is an engineering, product development, manufacturing technology, and talent solutions firm that partners with clients to innovate and build custom solutions across diverse industries.
- **Entity Type**: Private (Employee-Owned via ESOP)
- **Headquarters**: Zeeland, Michigan, USA
- **Founded**: 2000
- **Founders**: Jeff Disher

## Core Business
- **Primary industry/industries**: Engineering Services, Product Development, Manufacturing Technology, Talent Solutions
- **Target customers**: B2B, primarily mid-market to Fortune 500 companies across a wide range of industries including automotive, consumer goods, medical, and industrial equipment in the US and globally.
- **Mission or purpose statement**: "Making a Positive Difference" — through integral relationships and innovative solutions with customers, coworkers, and communities. Their vision is to leave the world better than they found it.

## Products & Services
- **Product Development**: Integrated design and engineering services from concept through production, covering mechanical, electrical, and software engineering.
- **Manufacturing Solutions**: Services to streamline processes, boost productivity, and advance manufacturing technology, including automation and process optimization.
- **Electronics Engineering**: Design and development of electronic systems and embedded solutions.
- **Talent Solutions**: Staffing and consulting to place top engineering, design, and technical talent into client teams (both short-term contractors and permanent hires).
- **DISHER Extended Network (DEN)**: A vetted network of freelance and contract professionals (engineers, designers, project managers) who work on a project-by-project basis for DISHER clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private, ESOP-owned company). No external funding rounds.
- **Key Metric**: Core team of 130+ employees, with an extended network (DEN) of over 70 experts. Headcount has grown significantly from a one-person operation founded in 2000.
- **Notable Investors/Partners**: Not applicable (100% employee-owned). Bi-weekly meetings review state of the business, indicating strong internal transparency on financials.
- **Growth Signals**: 130+ core team members signals steady, stable growth over 20+ years. They are an award-winning firm that augments teams for clients ranging from startups to Fortune 500 companies, indicating strong reputation and demand.

## Competitive Advantages
- **Employee Stock Ownership Plan (ESOP)**: Every full-time core employee becomes an owner of the company, fostering a strong sense of ownership and alignment with the company’s long-term success. This is a powerful differentiator.
- **Strong, Intentional Culture**: Built on 12 core culture characteristics (e.g., Unvarnished Communication, Trusting Relationships, Innovation, Stewardship) that are actively lived out through weekly team lunches, offsites, and ongoing feedback.
- **Flexibility & Autonomy**: No fixed start/end times for workdays. Team members are encouraged to work where they are most productive (office, remote, or at client sites).
- **High Employee Satisfaction**: 98% of teammates say DISHER is a great place to work, as per their internal Great Place to Work survey.
- **Community Commitment**: 10% of profits are given back to community and nonprofit organizations. Employees get 20 paid hours of volunteer time annually.

## Strategic Focus
- **Deepening Client Partnerships**: Moving beyond being "extra hands" to becoming true partners that help clients achieve their vision.
- **Continuous Improvement**: Using workplace assessments (Great Place to Work, Denison Organizational Culture Survey) to refine culture and operations.
- **Talent Development**: Investing heavily in their people through DISHER University, individual coaching, and personal development opportunities to maintain a high-caliber team.
- **Expanding the Extended Network (DEN)**: Growing their network of vetted freelance talent to provide flexible, scalable solutions for clients.

## Why Work Here
- **Culture is Core**: DISHER intentionally builds a collaborative, transparent, and supportive environment. Their 12 core characteristics guide how employees treat each other and customers.
- **Flexible & Remote-Friendly**: They have no fixed daily start/end times and support working from the office in Zeeland, MI, from home, or at client locations, based on what is most productive.
- **Exceptional Benefits**:
    - **Employee Ownership (ESOP)**: Full-time employees are immediately enrolled in an ESOP, providing a unique retirement benefit in addition to a 401k.
    - **Generous Time Off**: Up to 4 weeks of vacation plus 11 paid holidays.
    - **Parental Leave**: 2 weeks off after the birth or adoption of a child.
    - **Paid Impact Time**: 80 hours per year for community service, professional development, and charitable work.
    - **Insurance**: Excellent health, dental, and vision insurance, plus mental health resources.
- **Team Bonding & Events**: Weekly all-team Friday lunches, two companywide offsites per year, a Christmas party, a summer picnic, and group sports sponsorships.
- **Growth & Development**: Formal programs like DISHER University, educational reimbursement, individual coaching, and subject matter communities.

## Sources
1. [disher.com - Company Homepage](https://www.disher.com/)
2. [disher.com - About Us](https://www.disher.com/about/)
3. [disher.com - Careers Page](https://www.disher.com/careers/)
4. [disher.com - Our Culture Page](https://www.disher.com/our-culture/)
5. [jobs.lever.co/disher - Job Listings](https://jobs.lever.co/disher)

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