--- title: 'Service Technician II at Serve Robotics' canonical: 'https://feeny.ai/job/service-technician-ii-serve-robotics-atlanta-h37x69y4trmp' type: 'job' last_seen: '2026-10-19' --- # Service Technician II at Serve Robotics - **Company:** Serve Robotics - **Location:** Atlanta, GA - **Compensation:** $24–$27/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.ashbyhq.com/serverobotics/946fe8ed-7c4a-462c-97ca-6d7843a45fa3 ## Job description At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. ## Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. ## JOB OVERVIEW The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control. ## JOB DUTIES Advanced Diagnostics & Repair - Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks - Develop and execute repair strategies for moderate-to-high complexity issues - Perform component- and sub-assembly-level testing to validate repair effectiveness - Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope) - Escalate only systemic or novel failures requiring engineering intervention Quality & Performance Ownership - Maintain strong first-pass fix performance - Meet or exceed defined productivity and throughput standards - Ensure all completed work meets quality validation requirements - Identify patterns in recurring repairs and flag potential systemic reliability concerns Documentation & Data Integrity - Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence - Ensure documentation supports trend analysis and engineering review - Maintain high standards of traceability and work-order accuracy Operational Excellence - Maintain tool calibration, lab organization, and component control - Support inventory accuracy and parts usage tracking - Contribute to workflow efficiency and repair process refinement ## Team Contribution - Provide onboarding support and technical guidance to Technician I employees - Share troubleshooting insights and best practices - Model safety standards and procedural discipline EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills - 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries - Demonstrated ability to independently troubleshoot complex integrated systems - Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.) - Experience performing component-level testing and validation - Strong documentation discipline with experience in issue-tracking systems (e.g., Jira) - Ability to prioritize workload and manage multiple repair streams independently - Flexibility to work weekends as part of a 5-day schedule Preferred Experience, Qualifications, and Skills - Experience in robotics or automation environments - Familiarity with structured root-cause analysis methodologies - Experience collaborating cross-functionally with engineering or QA teams ## Skills Scope & Decision Authority - Operates independently on the majority of repair work - Exercises judgment in troubleshooting approach - Makes repair decisions within established operational guidelines - Provides informal technical guidance to junior technicians - No formal HR authority Additional Information - This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments. ## About Serve Robotics ## Company Overview - **One-liner**: Serve Robotics develops and operates AI-powered, low-emission autonomous sidewalk robots for last-mile delivery, primarily for food and retail. - **Entity Type**: Public (NASDAQ: SERV, IPO March 2024) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2021 (spun out of Postmates / Uber) - **Founders**: Ali Kashani (Co-founder, CEO), Touraj Parang (Co-founder, President & COO), Euan Abraham (Co-founder & VP of Software), Dmitry Demeshchuk (Co-founder & VP of Product and Design) ## Core Business - **Primary industry**: Autonomous vehicle technology / Robotics / Last-mile delivery logistics - **Target customers**: B2B — enterprise partners like Uber Eats and 7-Eleven; also directly serves restaurants and local businesses via robots - **Mission or purpose statement**: “We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy to solve big problems and build a sustainable future.” ## Products & Services - **Serve Autonomous Delivery Robot**: Level 4 autonomous sidewalk robot designed for contactless delivery. Cargo capacity suitable for food and small goods, operates at walking speed, 98% lower CO₂ emissions than a car. - **Delivery-as-a-Service**: End-to-end robotic delivery service integrated with Uber Eats and other platforms. Robots are deployed in fleets, managed remotely by Serve’s operations team. - **Proprietary Autonomy Software & Data Flywheel**: End-to-end perception, planning, and control stack trained on real-world delivery data. ## Market Standing - **Valuation / Market Cap**: ~$336.6 million (as of mid-2025) – market cap fluctuates with stock price (currently ~$7.95/share) - **Key Metric** (Private funding & public revenue): Total Funding $397.7 million; Annual Revenue ~$2.7 million (based on 2024/2025 data) - **Notable Investors / Partners**: NVIDIA (lead investor in venture round), Uber (corporate round & commercial partner), Magna International (manufacturing partner), 7-Eleven (enterprise customer) - **Growth Signals**: Fleet grew to 400+ robots across five U.S. metros (LA, Miami, Dallas, Atlanta, Chicago); over 100,000 deliveries completed; signed contract with Uber Eats to deploy up to 2,000 robots; headcount grew 102.9% YoY to 303 employees; active job postings up 43.9% YoY. ## Competitive Advantages - **Level 4 autonomy**: One of the first AV companies to achieve true Level 4 autonomy in sidewalk delivery. - **Low‑emission, pedestrian‑scale design**: Robots emit 98% less CO₂, weigh 90% less, and have 99% less kinetic energy than a car — enabling regulatory acceptance and community goodwill. - **Exclusive partnerships**: Multi‑year commercial agreement with Uber Eats (up to 2,000 robots) and presence on 7-Eleven’s delivery network. - **Manufacturing scale**: Partnership with Magna International (Tier 1 automotive supplier) ensures high‑volume production quality. - **Patent portfolio**: CEO Ali Kashani holds 26+ patents in robotics and AI. ## Strategic Focus - **Nationwide scale‑up**: Expanding to additional U.S. markets beyond the current five metros. - **Fleet density**: Increasing robot count per market to improve service economics and delivery density. - **Data flywheel**: Using real‑world delivery data to improve autonomy, reduce cost per mile, and unlock new use cases. - **Manufacturing ramp**: Scaling production line with Magna to reduce unit cost and increase deployment speed. - **New verticals**: Exploring grocery, retail, and other last‑mile categories beyond restaurant delivery. ## Why Work Here - **Culture & values**: Mission‑driven, collaborative, trust‑based culture. Core values include “Deliver delight,” “Empower people,” and “Be mission driven.” Employees report high autonomy and a focus on sustainability. - **Growth trajectory**: Headcount grew 102% in the last year; 59 active job postings across engineering, operations, product, and finance. - **Work environment**: Hybrid/office presence in Los Angeles (HQ); operations roles require field work. Remote/hybrid policy not explicitly stated but likely flexible for engineering. - **Notable perks & recognition**: Fast Company “15 Tech Startups to Watch” (2022), TED Conference featured talk (2020), EY Entrepreneur Of The Year Bay Area Award (2025). Strong alumni pipeline from Uber, Cruise, Apple, Amazon — learning from top robotics talent. - **Engineering culture**: Emphasis on building safe, real‑world autonomous systems. Tech stack includes AI, computer vision, sensor fusion, and cloud infrastructure. ## Sources 1. [serverobotics.com](https://www.serverobotics.com/) 2. [serverobotics.com/company](https://www.serverobotics.com/company/index.html) 3. [serverobotics.com/careers](https://www.serverobotics.com/careers) 4. [linkedin.com/company/serverobotics](https://www.linkedin.com/company/serverobotics) 5. [jobs.ashbyhq.com/serverobotics](https://jobs.ashbyhq.com/serverobotics) ## Other roles at Serve Robotics - [Manager, Strategic Finance](https://feeny.ai/job/manager-strategic-finance-serve-robotics-united-states-s56af6ay5c42) — United States - [Financial Analyst, FP&A](https://feeny.ai/job/financial-analyst-fp-a-serve-robotics-united-states-e85vst2xxk3e) — United States - [Senior Electrical Engineer](https://feeny.ai/job/senior-electrical-engineer-serve-robotics-redwood-city-36h2kedaepbr) — Redwood City, CA - [Operations Associate (Midtown, Atlanta)](https://feeny.ai/job/operations-associate-midtown-atlanta-serve-robotics-atlanta-x1v6jpd43wkj) — Atlanta, GA - [Service Technician I](https://feeny.ai/job/service-technician-i-serve-robotics-los-angeles-8erk8wy4rh0h) — Los Angeles, CA - [Operations Associate - Part Time (Dallas)](https://feeny.ai/job/operations-associate-part-time-dallas-serve-robotics-dallas-zmf4m0cpxanx) — Dallas, TX - [Senior Environmental Health & Safety (EHS) Specialist](https://feeny.ai/job/senior-environmental-health-safety-ehs-specialist-serve-robotics-los-angeles-vp9haa9ha5bb) — Los Angeles, CA - [Sr. Embedded Software Engineer, Robotics Platform](https://feeny.ai/job/sr-embedded-software-engineer-robotics-platform-serve-robotics-united-states-m87tb4w51s2s) — United States - [Operations Associate - Part Time (Los Angeles)](https://feeny.ai/job/operations-associate-part-time-los-angeles-serve-robotics-los-angeles-s2f2f2eyz9f6) — Los Angeles, CA - [Senior Robotics Embedded Engineer](https://feeny.ai/job/senior-robotics-embedded-engineer-serve-robotics-redwood-city-4452ntr2c0dv) — Redwood City, CA