---
title: 'Service Technician at J&J Snack Foods'
canonical: 'https://feeny.ai/job/service-technician-j-j-snack-foods-hanover-9n78ejm8wh6k'
type: 'job'
last_seen: '2026-09-16'
---

# Service Technician at J&J Snack Foods

- **Company:** J&J Snack Foods
- **Location:** Hanover, MD
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/jjsnackfoods/jobs/5408912008

## Job description

As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.

## POSITION SUMMARY:

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success:  to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

## ESSENTIAL FUNCTIONS:

- Trained and certified in preventive maintenance and installations.
- Training and service competency meeting Grade Level 1 standards
- Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
- Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
- Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
- Documents all work performed and closes out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.

## COMPETENCIES:

To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

- Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
- Strong mechanical aptitude.
- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish tasks in a timely manner.
- Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

## EDUCATION AND EXPERIENCE:

- High School Diploma or equivalent.
- Strong mechanical background.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid REAL ID Driver’s License.
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.

Pay from: $22/hour - Pay is commensurate with experience, education, skills, training, and certifications.

ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees:

- Company Vehicle and Gas Card
- Cell phone and tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays, sick time, paid vacation
- Competitive salary based on experience and qualifications
- Birthday Holiday!
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

## About J&J Snack Foods

## Company Overview
- **One-liner**: J&J Snack Foods manufactures and distributes iconic branded snack foods, frozen novelties, and frozen beverages across foodservice and retail markets in the United States.
- **Entity Type**: Public (NASDAQ: JJSF)
- **Headquarters**: Mt. Laurel, New Jersey, USA
- **Founded**: 1971 (incorporated in New Jersey)
- **Founders**: Gerald B. Shreiber (purchased the ailing J&J Pretzel Company at a bankruptcy auction for $72,100)

## Core Business
- Primary industry/industries: Snack food manufacturing and distribution; frozen beverages
- Target customers: B2B primarily (foodservice operators), with a significant B2C presence via retail supermarkets. Key channels include stadiums, theme parks, movie theatres, convenience stores, schools, and warehouse clubs.
- Mission or purpose statement: "Good Fun, Good for the Planet" — dedicated to responsibly serving fun while reducing environmental impact.

## Products & Services
- **SUPERPRETZEL**: The leading soft pretzel brand in the U.S., sold to both foodservice and retail. (Manufactured product)
- **ICEE**: A market-leading frozen carbonated beverage brand sold in c-stores, theatres, and stadiums. (Manufactured product & beverage system)
- **DIPPIN' DOTS**: Nationally known flash-frozen ice cream beads, acquired in 2022. (Manufactured product)
- **LUIGI’S Real Italian Ice**: Popular frozen novelty sold in retail supermarkets. (Manufactured product)
- **SLUSH PUPPIE**: Non-carbonated frozen beverage brand. (Manufactured product & beverage system)
- **Other Brands**: WHOLE FRUIT, DOGSTERS, ¡HOLA! Churros, THE FUNNEL CAKE FACTORY, MARY B’s Biscuits, COUNTRY HOME Bakers, READI-BAKE, and more. (Manufactured products)
- **Contract Manufacturing**: The company also produces products for private label and contract packing, leveraging its extensive manufacturing network. (Service)

## Market Standing
- **Valuation/Market Cap**: Not provided directly, but as of July 2026, JJSF is a publicly traded mid-cap company.
- **Key Metric (Annual Revenue)**: $1,574,755,000 (Fiscal Year 2024) — a record year for sales. Net income was $117.5M.
- **Operating Income**: $117,545,000 (Fiscal Year 2024).
- **Financial Health**: The company ended FY2024 with zero debt and $210+ million available on its revolving credit facility [jjsnack.com](https://www.jjsnack.com/wp-content/uploads/2025/01/Website-PDF_-EBookV1_368051_Annaul.pdf).
- **Notable Investors/Partners**: Public shareholders. Key strategic partners are major QSR chains, theme parks (e.g., Six Flags, Disney), movie theatre chains, and national retailers (Walmart, Costco).
- **Growth Signals**: Record sales in FY2024 despite consumer spending pressure. Growth driven by core product placements, innovation, and new customer wins. Operates in 43 states with ~4,700 employees.

## Competitive Advantages
- **Brand Powerhouse**: Owns a portfolio of iconic, highly recognizable brands (SUPERPRETZEL, ICEE, DIPPIN' DOTS) that are often the #1 or only choice in their respective categories.
- **Unmatched Distribution**: Products are sold everywhere consumers gather for fun: stadiums, theme parks, movie theatres, schools, and major retailers, creating high barriers to entry via deep channel relationships.
- **Vertical Integration of Beverage Systems**: For ICEE and SLUSH PUPPIE, they provide not just the syrup but the equipment and maintenance service, creating a sticky, recurring revenue model.
- **Strong Balance Sheet & Cash Flow**: Zero net debt and a strong free cash flow profile allow for continued acquisition of new brands (e.g., Dippin' Dots, Funnel Cake Factory) and internal investment.

## Strategic Focus
- **5 Core Strategies (as of FY2024)**: 1) Grow and Protect Brands, 2) Dominate Core Categories, 3) Cross-Sell the Portfolio (putting more brands into existing channels), 4) Invest in the Future (manufacturing, systems, distribution), and 5) Embrace the Culture.
- **Expansion**: Building on the Dippin' Dots acquisition, expanding into the frozen ice cream category and leveraging the brand's existing retail and foodservice presence.

## Why Work Here
- **Culture**: The company describes itself as having a "family" culture that shies away from the corporate world, emphasizing long tenures (many employees with 10+ years, some over 20). [jjsnack.com](https://www.jjsnack.com/careers/)
- **Environment**: Locations in 43 states, from corporate offices in Mt. Laurel, NJ, to manufacturing facilities across the country. A mix of corporate and blue-collar manufacturing roles.
- **Benefits**: Comprehensive package including medical/dental/vision, 401k with match, Employee Stock Purchase Plan (ESPP), tuition reimbursement (Nathan Shreiber Scholarship Fund), paid holidays and vacation, wellness discounts, and an Employee Assistance Program. [jjsnack.com](https://www.jjsnack.com/careers/)
- **Notable Perks**: "The Nathan Shreiber Scholarship Fund" provides tuition reimbursement for employees, and the ESPP allows employees to buy company stock at a discount.
- **Remote/Hybrid/Office**: Not explicitly stated, but the corporate headquarters in Mt. Laurel, NJ, and multiple regional facilities suggest a primarily on-site or hybrid model depending on role.

## Sources
1. [jjsnack.com (Overview)](https://www.jjsnack.com/)
2. [jjsnack.com (Careers)](https://www.jjsnack.com/careers/)
3. [jjsnack.com (About Page)](https://www.jjsnack.com/about/)
4. [jjsnack.com (FY2024 Annual Report)](https://www.jjsnack.com/wp-content/uploads/2025/01/Website-PDF_-EBookV1_368051_Annaul.pdf)
5. [Greenhouse (Job Board)](https://job-boards.greenhouse.io/jjsnackfoods)

## Other roles at J&J Snack Foods

- [Mixer - 1st shift](https://feeny.ai/job/mixer-1st-shift-j-j-snack-foods-rock-island-vwvayj6s16pt) — Rock Island, IL
- [Demand Planner](https://feeny.ai/job/demand-planner-j-j-snack-foods-swedesboro-c7rk9s7ha6gq) — Swedesboro, NJ
- [2nd Shift Production Maintenance](https://feeny.ai/job/2nd-shift-production-maintenance-j-j-snack-foods-paducah-jvky93pqwe6e) — Paducah, KY
- [Production Supervisor](https://feeny.ai/job/production-supervisor-j-j-snack-foods-weston-gjvy1k5re8ft) — Weston, OR
- [Senior Accountant](https://feeny.ai/job/senior-accountant-j-j-snack-foods-mount-laurel-z7gxnqqpz650) — Mount Laurel, NJ
- [Janitorial](https://feeny.ai/job/janitorial-j-j-snack-foods-moosic-m4vav8qjvgkh) — Moosic, PA
- [Maintenance (Refrigeration Operations)](https://feeny.ai/job/maintenance-refrigeration-operations-j-j-snack-foods-tampa-nz9tp1cckpys) — Tampa, FL
- [Warehouse Freezer Supervisor](https://feeny.ai/job/warehouse-freezer-supervisor-j-j-snack-foods-vernon-r5bg4bfv6jeb) — Vernon, CA
- [Packer- A Shift](https://feeny.ai/job/packer-a-shift-j-j-snack-foods-moosic-gmk24jxmnk4t) — Moosic, PA
- [Packer - B Shift](https://feeny.ai/job/packer-b-shift-j-j-snack-foods-moosic-mpw2s97jz6bf) — Moosic, PA