---
title: 'Service Technician, Service Operations, Labs (AM Shift) - DoorDash Dot at DoorDash USA'
canonical: 'https://feeny.ai/job/service-technician-service-operations-labs-am-shift-doordash-dot-doordash-usa-wsy8y6m83265'
type: 'job'
last_seen: '2026-09-09'
---

# Service Technician, Service Operations, Labs (AM Shift) - DoorDash Dot at DoorDash USA

- **Company:** DoorDash USA
- **Location:** Mesa, AZ
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/doordashusa/jobs/8030446

## Job description

## About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

## About the Role

You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs.

This is an on-site role with expectations of 100% in-office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.

You’re excited about this opportunity because you will…

- Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
- Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.
- Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
- Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
- Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks.
- Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
- Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types.
- Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes.

We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete, you will move to your permanent shift assignment. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

We’re excited about you because you have…

- 1+ year of service work experience
- Curiosity and an inclination for all things mechanical and repair
- Strong communication and documentation skills
- Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles),  robotics, or aircraft is a major plus
- Experience with JIRA, MaintainX, and other service tools and systems is a major plus
- Valid U.S. drivers license required and a successful completion of MVR required

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash USA

## Company Overview
- **One-liner**: DoorDash is a leading local commerce platform that connects consumers to local restaurants, grocery stores, and retailers through on-demand delivery and logistics.
- **Entity Type**: Public (NASDAQ: DASH) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Headquarters**: San Francisco, CA, USA (implied from listed job locations) [careersatdoordash.com](https://careersatdoordash.com/)
- **Founded**: 2013 [about.doordash.com](https://about.doordash.com/en-us/company)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: On-demand delivery, local commerce, food delivery, grocery and retail logistics
- **Target customers**: B2C (consumers ordering delivery), B2B (merchants, employers for corporate meal plans), and independent contractors (Dashers) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Mission or purpose statement**: "To grow and empower local economies" and "shape the future of local commerce and broaden access to opportunity" [about.doordash.com](https://about.doordash.com/en-us/company) [careersatdoordash.com](https://careersatdoordash.com/)

## Products & Services
- **DoorDash App**: On-demand delivery platform for food, groceries, alcohol, and convenience items from local merchants [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashPass**: Monthly or annual subscription ($9.99/month or $96/year) offering $0 delivery fees and reduced service fees on eligible orders [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashMart**: DoorDash-owned convenience and grocery store offering quick delivery of snacks, groceries, household essentials [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Business**: Corporate meal programs, group ordering, and recurring meal plans for in-office and remote teams [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Merchants**: Online ordering, delivery, and marketing tools to help local businesses reach new customers [about.doordash.com](https://about.doordash.com/en-us/company)
- **Ad Sales (Enterprise)**: Advertising solutions for brands to reach DoorDash consumers [careersatdoordash.com](https://careersatdoordash.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; market cap fluctuates)
- **Key Metric**: Headcount > 15,000 employees globally [careersatdoordash.com](https://careersatdoordash.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources; acquisitions include Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
- **Growth Signals**:
  - Expanded to more than 40 countries [about.doordash.com](https://about.doordash.com/en-us/company)
  - Growing international presence through Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
  - Over 15,000 employees, indicating significant hiring scale [careersatdoordash.com](https://careersatdoordash.com/)
  - Diverse job openings across Customer Support, Order Fulfillment, Engineering, Sales, and Operations [greenhouse.io](https://job-boards.greenhouse.io/doordashusa)

## Competitive Advantages
- **Network effects**: Large base of consumers, merchants, and Dashers creates a self-reinforcing ecosystem
- **Brand recognition**: Dominant player in U.S. food delivery and expanding into adjacent verticals
- **Subscription loyalty**: DashPass encourages repeat usage and reduces churn
- **Vertical integration**: DashMart and DoorDash for Business provide owned supply and B2B revenue streams
- **Technology and logistics**: Real-time tracking, smart routing, and scalable platform underpinning operations
- **International scale**: Combined with Deliveroo and Wolt, DoorDash has global reach and local expertise

## Strategic Focus
- **International expansion** – continuing to grow in existing markets and entering new ones
- **Vertical diversification** – beyond food delivery into grocery, retail, convenience, and alcohol
- **Advertising business** – monetizing the platform through enterprise ad sales and sponsored listings
- **B2B growth** – scaling DoorDash for Business and merchant tools
- **Operational efficiency** – improving logistics, quality, and customer experience through technology

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment focused on innovation and empowering local economies. Values include "1% better every day" and "blaze a path for industry-defining work" [careersatdoordash.com](https://careersatdoordash.com/)
- **Flexible Work**: Teams decide their own work style – remote, hybrid, or in-office – based on nature of work and team dynamics [careersatdoordash.com](https://careersatdoordash.com/)
- **Compensation**: Competitive salary with bi-annual performance reviews; meaningful equity with quarterly vesting; 401(k) with company match [careersatdoordash.com](https://careersatdoordash.com/)
- **Health & Wellness**: Premium medical, dental, vision insurance; mental health program (1:1 therapy & coaching); wellness and workstyle reimbursement accounts for fitness, massage, commuting, daycare [careersatdoordash.com](https://careersatdoordash.com/)
- **Time Off**: Flexible vacation for salaried employees; generous sick leave; paid parental leave and military leave; paid volunteer time off [careersatdoordash.com](https://careersatdoordash.com/)
- **Perks**: Computer accessories reimbursement; lunch provided in offices; monthly meal/grocery/transport benefit in some locations; mobile and car allowance for select roles [careersatdoordash.com](https://careersatdoordash.com/)
- **Engineering & Innovation**: Opportunity to work on high-scale systems, define industry standards, and contribute to a globally recognized platform [careersatdoordash.com](https://careersatdoordash.com/)

## Sources
1. [about.doordash.com](https://about.doordash.com/en-us/company)
2. [careersatdoordash.com](https://careersatdoordash.com/)
3. [doordash.com](https://www.doordash.com/)
4. [greenhouse.io (DoorDash USA job board)](https://job-boards.greenhouse.io/doordashusa)

## Other roles at DoorDash USA

- [Product Designer, Intern (Summer 2027)](https://feeny.ai/job/product-designer-intern-summer-2027-doordash-usa-san-francisco-m1nxnyek3fvv) — San Francisco, CA / New York, NY
- [Strategy & Operations Manager - Ads & Promotions Monetization](https://feeny.ai/job/strategy-operations-manager-ads-promotions-monetization-doordash-usa-san-km6pacy4wv6q) — San Francisco, CA / New York, NY / Seattle, WA / Chicago, IL / Los Angeles, CA
- [Shift Lead - Central Harlem](https://feeny.ai/job/shift-lead-central-harlem-doordash-usa-manhattan-gry1hfdjf9y6) — Manhattan, NY
- [Shift Lead - Philadelphia](https://feeny.ai/job/shift-lead-philadelphia-doordash-usa-philadelphia-w8vd6dy1s6f5) — Philadelphia, PA
- [Staff Producer, Studio Central](https://feeny.ai/job/staff-producer-studio-central-doordash-usa-san-francisco-gzx00gkabeed) — San Francisco, CA / Seattle, WA / New York, NY
- [Embedded SW Test Engineer](https://feeny.ai/job/embedded-sw-test-engineer-doordash-usa-san-francisco-xk0dtsmfq4hg) — San Francisco, CA
- [Head of Central Robot Operations - Dot](https://feeny.ai/job/head-of-central-robot-operations-dot-doordash-usa-san-francisco-g6cardpkv54b) — San Francisco, CA
- [District Manager - Dashmart - Atlanta Area](https://feeny.ai/job/district-manager-dashmart-atlanta-area-doordash-usa-united-states-6d3rcn7987c9) — United States
- [Engineering Manager, DoorDash for Business](https://feeny.ai/job/engineering-manager-doordash-for-business-doordash-usa-san-francisco-j82n3v9246t2) — San Francisco, CA / Sunnyvale, CA / Seattle, WA / New York, NY
- [Marketing Manager, New Channels Strategy](https://feeny.ai/job/marketing-manager-new-channels-strategy-doordash-usa-united-states-65146egw0n7j) — United States