--- title: 'ServiceNow Architect at LIGHTFEATHER IO LLC' canonical: 'https://feeny.ai/job/servicenow-architect-lightfeather-io-llc-united-states-t4m6wgtbmaps' type: 'job' last_seen: '2026-10-12' --- # ServiceNow Architect at LIGHTFEATHER IO LLC - **Company:** LIGHTFEATHER IO LLC - **Location:** United States - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-12 - **Apply:** https://job-boards.greenhouse.io/lightfeatheriollc/jobs/5449402008 ## Job description LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position. - Location: Fully Remote - Job Type: Full-time - Salary: $150,000-$170,000k annually - Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance. ## Key Responsibilities - Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices. - Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability. - Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications. - Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities. - Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security. - Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices. - Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security. - Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices. - Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes. - Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform. - Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality. - Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals. Required Qualifications - Active Secret or higher clearance - ServiceNow Certified System Administrator (CSA). - 5+ years of experience as a ServiceNow Architect or in a similar role. - In-depth experience with ServiceNow integrations, custom development, and troubleshooting. - Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. - Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS. - Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability. - Strong knowledge of data security practices and integration security protocols. - Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders. - Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges. - Experience with Agile and DevOps methodologies. - Self-motivated, proactive, and able to work independently in a remote environment. ## Preferred Qualifications - ServiceNow Certified Application Developer (CAD) or equivalent certifications. - Experience with cloud platforms such as AWS and Azure. - Experience with DevOps tools such as Jira, Jenkins, and GitHub. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. ## About LIGHTFEATHER IO LLC ## Company Overview - **One-liner**: LightFeather is a mission-driven, woman- and service-disabled veteran-owned small business that modernizes federal legacy systems with cloud-native, AI/ML, and DevSecOps solutions. - **Entity Type**: Private (small business; no disclosed funding rounds) - **Headquarters**: Arlington, Virginia, United States - **Founded**: 2018 - **Founders**: Sarah Fahden (Founder & CEO) ## Core Business - **Primary industries**: Information Technology & Services, Federal Government IT, Cybersecurity, Cloud Computing, Artificial Intelligence / Machine Learning - **Target customers**: B2G – U.S. federal agencies (DOJ, DHS, USCIS, IRS, DoS, PBGC) - **Mission/Purpose**: “Delivering high-impact solutions across federal agencies” by combining technical expertise, operational excellence, and forward-leaning leadership to support complex modernization and transformation goals. ## Products & Services LightFeather delivers professional services rather than packaged products. Its core capabilities are offered as service lines: - **DevSecOps & System Modernization**: Secure, scalable DevSecOps pipelines, cloud migration, and modernization of legacy applications in environments up to Top Secret. - **Cloud Engineering**: Architecture, migration, and operations across multi-cloud (GCP, Azure, AWS) with Infrastructure as Code. - **Cybersecurity**: Continuous monitoring, SOC operations, Risk Management Framework (RMF), security control assessments, penetration testing, FISMA compliance, and ATO support. - **Data Engineering & Business Intelligence**: Design and maintenance of robust data infrastructures (Databricks, Looker/Tableau modernizations), ensuring reliable, scalable data collection, storage, and processing. - **Data Science (AI/ML & RPA)**: Machine learning, generative AI, behavioral forecasting, anomaly detection, identity resolution, biometric verification, and robotic process automation – including MLOps for production deployment. - **UI/UX Design**: Human-centered design and human-centered design for federal applications. - **Business Operations Support**: Operational analytics, Agile/SAFe delivery, and documentation with security and audit trail requirements. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Total headcount of 28 employees (LinkedIn, 2025) and 19 active job postings representing 375% monthly growth in openings. - **Notable Certifications**: Woman-Owned Small Business (WOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small Business (VOSB) – enabling federal set-aside contracts. - **Growth Signals**: LinkedIn followers grew 382.9% year-over-year to 6,944; job postings increased 171.4% year-over-year. ## Competitive Advantages - Deep specialization in federal contracting with security clearance support (up to Top Secret). - Small, agile team of senior engineers who operate with the discipline of federal compliance (RMF, ATO, FISMA). - Certification status (WOSB/SDVOSB) provides preferential access to government contracts. - Proven track record on high-impact projects: ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization at DOJ, DHS, IRS, and other agencies. - Modern technology stack (AI/ML, cloud-native, Databricks, ServiceNow, Unqork, Tableau) paired with veteran delivery experience. ## Strategic Focus - Continue modernizing legacy federal applications using AI and cloud-native approaches. - Expand DevSecOps, cloud engineering, and cybersecurity services across additional agencies. - Strengthen capabilities in generative AI, MLOps, and multi-cloud operations while maintaining rigorous compliance. - Grow the team strategically (19 open positions) to meet increasing demand from federal partners. ## Why Work Here - **Culture**: Described as “fun, flexibility, and purpose” – a team of curious, creative people who care about meaningful work and each other. - **Remote/Hybrid**: Remote-first company; encourages team members to work from the office less and reduce carbon footprint. - **Growth**: Rapidly expanding (375% monthly hiring increase) with opportunities to work on cutting-edge federal AI/ML and cloud projects. - **Engineering Culture**: Senior, deeply technical engineers who pair modern capabilities with federal delivery discipline. Exposure to full-lifecycle development, high-security environments, and mission-critical systems. - **Benefits**: Not explicitly detailed in search results, but company emphasizes family-friendly policies and “get stuff done” autonomy. ## Sources 1. [lightfeather.io](https://lightfeather.io/) – Company homepage with service descriptions, mission, and certifications. 2. [linkedin.com](https://www.linkedin.com/company/lightfeather-io) – LinkedIn company page with headcount, growth rates, employee breakdown, and updates. 3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/lightfeatheriollc) – Greenhouse career site with 19 open positions. ## Other roles at LIGHTFEATHER IO LLC - [ServiceNow Business Analyst](https://feeny.ai/job/servicenow-business-analyst-lightfeather-io-llc-united-states-mfqb3nwf22cw) — United States - [ServiceNow Platform Engineer](https://feeny.ai/job/servicenow-platform-engineer-lightfeather-io-llc-washington-rzpwqtwk20zb) — Washington, DC - [Senior ServiceNow Developer - Public Trust Clearance](https://feeny.ai/job/senior-servicenow-developer-public-trust-clearance-lightfeather-io-llc-united-kfgggwghbw6w) — United States - [Senior ServiceNow CMDB Engineer](https://feeny.ai/job/senior-servicenow-cmdb-engineer-lightfeather-io-llc-washington-8t86vsajqdde) — Washington, DC - [Lead ServiceNow Developer](https://feeny.ai/job/lead-servicenow-developer-lightfeather-io-llc-united-states-qbanrc301by6) — United States - [Oracle Cloud Infrastructure Engineer](https://feeny.ai/job/oracle-cloud-infrastructure-engineer-lightfeather-io-llc-washington-rkrn6fwhsdet) — Washington, DC - [Full-Time Operations & Compliance Coordinator](https://feeny.ai/job/full-time-operations-compliance-coordinator-lightfeather-io-llc-arlington-m3kdxqj7sbrs) — Arlington, VA - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-lightfeather-io-llc-united-states-q0fk0jkhz5jq) — United States - [DevOps Engineer](https://feeny.ai/job/devops-engineer-lightfeather-io-llc-united-states-zsbkjrsh9vnc) — United States - [GCP Cloud/DevOps Engineer](https://feeny.ai/job/gcp-cloud-devops-engineer-lightfeather-io-llc-washington-er6yhrych0ag) — Washington, DC