---
title: 'ServiceNow Business Analyst at Electrosoft'
canonical: 'https://feeny.ai/job/servicenow-business-analyst-electrosoft-remote-qevp2n2ek0pg'
type: 'job'
last_seen: '2026-10-16'
---

# ServiceNow Business Analyst at Electrosoft

- **Company:** Electrosoft
- **Location:** Remote
- **Compensation:** $85k–$105k
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/electrosoft/jobs/4436513009

## Job description

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of [teamwork](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.electrosoft-inc.com%2Fteamspeak&data=05%7C02%7Chkaplan%40electrosoft-inc.com%7C287b9d5d1c5b42dd791808ded6d7260b%7Cbbefbf8a1e224568865e506671055136%7C0%7C0%7C639184416705695983%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FXKnUsZFum%2BpB2HFbxOf9LEUDvYCedZlwTgc1O1MK4I%3D&reserved=0) our employees feel – and the knowledge that outstanding effort is recognized and rewarded.  The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

ServiceNow Business Analyst

Summary:

We are seeking a detail-oriented and experienced ServiceNow Business Analyst to join our team. In this role, you will act as the primary liaison between business stakeholders and the IT department, ensuring that ServiceNow solutions align with organizational objectives and business needs. The ideal candidate will possess strong knowledge of ServiceNow platform capabilities, IT Service Management (ITSM) processes, and business analysis methodologies, with a talent for translating complex business requirements into clear, actionable specifications for technical teams.

Key Responsibilities:

- Lead requirements-gathering sessions, workshops, and stakeholder interviews to elicit, define, and document business processes and requirements.
- Analyze current-state ("as-is") business processes and design future-state ("to-be") workflows leveraging ServiceNow platform capabilities and best practices.
- Create detailed functional requirements, user stories, process flows, and acceptance criteria to support ServiceNow development and configuration activities.
- Conduct gap analyses to identify differences between business requirements and out-of-the-box ServiceNow functionality, recommending scalable and cost-effective solutions.
- Collaborate closely with ServiceNow administrators, developers, solution architects, and technical teams to ensure solutions align with business requirements.
- Support the implementation and enhancement of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), or other platform capabilities, as applicable.
- Develop and execute test strategies, test scripts, and user acceptance testing (UAT) activities to validate solution quality and business readiness.
- Facilitate stakeholder reviews, demonstrations, and training sessions to drive adoption and maximize business value from the ServiceNow platform.
- Provide ongoing functional support, troubleshooting assistance, and process improvement recommendations following implementation.

Basic Qualifications:

- Minimum of five (5) years of experience as a Business Analyst, Functional Analyst, or similar role supporting ServiceNow implementations, enhancements, or platform operations.
- Strong experience working with ServiceNow platform capabilities and modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Asset Management, CMDB, Knowledge Management, and Service Catalog.
- Proven ability in business process analysis, requirements engineering, and creating functional specifications. Excellent communication and stakeholder management skills are essential.
- Possess an active IT-II Non-Critical Sensitive security clearance or a Tier 3 (T3) investigation at the time of proposal submission.

The actual base salary offered will be determined based on a variety of factors, including, but not limited to, the candidate’s relevant years and depth of experience, skills and qualifications, education, certifications, internal equity, and the specific requirements of the position. Candidates should not assume they will be offered the top of the posted range, as compensation is based on the individual qualifications and overall fit for the role.

Salary Range $85,000—$105,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled

## About Electrosoft

## Company Overview
- **One-liner**: Electrosoft is an award-winning IT and professional services firm specializing in cybersecurity and digital engineering for federal government clients.
- **Entity Type**: Private (Bootstrapped – no venture funding disclosed)
- **Headquarters**: Reston, Virginia, USA
- **Founded**: 2001
- **Founders**: Dr. Sarbari Gupta (CEO)

## Core Business
- **Primary industry/industries**: Cybersecurity, IT Professional Services, Digital Engineering, Identity & Access Management
- **Target customers**: U.S. federal government agencies (civilian and defense) – B2G (Business-to-Government)
- **Mission or purpose statement**: Deliver the highest quality solutions and services through an emphasis on integrity, customer service, excellence, teamwork and respect. [electrosoft-inc.com/who-we-are](https://electrosoft-inc.com/who-we-are)

## Products & Services
For each major offering:
- **Cybersecurity Services**: Vulnerability assessments, security controls assessment, PKI, Zero Trust architecture, security operations program management – delivered as managed services and consulting engagements.
- **Digital Engineering & Modernization**: Cloud architecture, application modernization, system integration, and DevSecOps – including automation and AI-enabled solutions.
- **Identity & Access Management (IAM)**: Mobile credentials, PKI lifecycle management, and federal identity standards (e.g., electronic authentication, PIV).
- **Professional Services**: Program and project management, technical project management, IT leadership, and administrative support.
- **Software Development & Testing**: Custom application development, SAP (ABAP/Business Analyst), and testing/QA services.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Annual revenue of approximately $22.4 million (estimated by LinkedIn, based on firmographic data). [linkedin.com/company/electrosoft](https://www.linkedin.com/company/electrosoft)
- **Notable Investors/Partners**: No external investors identified; key partners include federal agencies (e.g., DoD, civilian agencies) and teaming partners (Jacobs, other small businesses).
- **Growth Signals**:  
  - 25+% staff growth over the last 5 years.  
  - Revenue growth of 25+% over the last 5 years.  
  - Active job postings increased +3.8% month-over-month and +800% quarter-over-quarter (indicating recent hiring surge). [linkedin.com/company/electrosoft](https://www.linkedin.com/company/electrosoft)  
  - Recognized as a Washington Post Top Workplace. [electrosoft-inc.com](https://electrosoft-inc.com/)

## Competitive Advantages
- **SBA-certified 8(a) and EDWOSB (Economically Disadvantaged Woman-Owned Small Business)** status, making it easy for federal customers to award sole-source and set-aside contracts.
- **Decades of federal domain expertise** – involved in pioneering standards for electronic authentication, mobile credentials, and security configuration management.
- **Mature quality certifications**: ISO 9001:2015 (Quality Management), ISO/IEC 27001:2022 (Information Security), ISO/IEC 20000-1:2018 (IT Service Management), and CMMI Level 3 for both Development and Services. [electrosoft-inc.com/who-we-are](https://electrosoft-inc.com/who-we-are)
- **High customer satisfaction** – average rating of 4.9/5 across engagements. [electrosoft-inc.com/life-electrosoft](https://www.electrosoft-inc.com/life-electrosoft)

## Strategic Focus
- **AI-enabled cyber offerings**: Operationalizing artificial intelligence across the federal portfolio (led by the Technology & Innovation Directorate).
- **Expanding civilian and defense programs**: Investment in business development and capture management for new contract vehicles.
- **Continued modernization**: Focusing on cloud migration, Zero Trust, and automation to address evolving federal cybersecurity mandates.

## Why Work Here
- **Impactful work**: Employees contribute directly to national security and civilian agency missions. [electrosoft-inc.com/life-electrosoft](https://www.electrosoft-inc.com/life-electrosoft)
- **Remote/hybrid/office policy**: Many positions are listed as Remote, while others are onsite in Washington, DC, Fort Belvoir (VA), Quantico (VA), Belleville (IL), and Atlanta (GA). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/electrosoft)
- **Benefits & culture**: Comprehensive medical/dental/vision, 401k with match, 3 weeks PTO starting, paid volunteer hours, education assistance, professional development, commuter benefits, and wellness programs. Recognized as a top workplace with a culture of “integrity, customer service, excellence, innovation, and respect.” [electrosoft-inc.com/life-electrosoft](https://www.electrosoft-inc.com/life-electrosoft)
- **Growth opportunities**: Mentoring, formal education reimbursement, and career ladders to progress from entry-level to leadership.

## Sources
1. [electrosoft-inc.com](https://electrosoft-inc.com/)
2. [electrosoft-inc.com/who-we-are](https://electrosoft-inc.com/who-we-are)
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/electrosoft)
4. [linkedin.com/company/electrosoft](https://www.linkedin.com/company/electrosoft)
5. [electrosoft-inc.com/life-electrosoft](https://www.electrosoft-inc.com/life-electrosoft)

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